We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,394 reviews.
IF YOU HAVE A RETURN, THE PARCEL DOES NOT GET RETURNED TO YOURSELF, IT GETS RETURNED TO PARCELMONKEY, THEN THEY CONTACT YOU TO GET YOUR PARCEL RETURNED. ILLEGAL. use another reputable company, there are many out there. PLUS THEY CHARGE YOU FOR THE PRIVILAGE AND IT IS MORE THAN THE ORIGINAL COST OF POSTAGE, eg £11.99 original postage, parcelmonekey return costs £13.99 + vat = £16.79 A note to parcel monkey if you try to get this post removed, I will get a legal letter written to Trustpilot.
08/02/21 by solar power
Parcel was collected as arranged. Delivery was prompt.
08/02/21 by Mr Philip Evans
collection delayed by snow but other than that all good
08/02/21 by JAMES THOMAS CONNOLLY
As always excellent service. I am happy, recipient is happy. Thank you.
08/02/21 by CustomerJeremy Barber
Very efficient. Price seemed to be better than going direct
08/02/21 by Customer
The parcel arrived damaged which is the fault of the courier rather than parcel monkey as the organiser however trying to get them to sort the claim out is a very slow and long suffering experience
08/02/21 by steve
I requested PM to send 5 parcels from London to Berlin TWO months ago. One of my parcel got lost by the first courrier and the compensation offered by PM is ridiculous (half of the protected value I put for this item). The 4 other parcels are stuck at customs and I dont know why. PM is supposed to handle the communication with the courriers, and to resolve any potential issues. But to date they have been so useless. They keep on telling me that the issues are handled by the relevant teams, but nothing happens! This is such an unprofessional service.
08/02/21 by Bettina
Good service. Fast and safe. I used DHL parcel monkey site.
08/02/21 by Lillian
Website said parcel would be delivered within 24 hours. When it wasnt delivered in 24 hours they said that the website was wrong and it wasnt supposed to say that. I chose the service specifically for delivery within 24hrs and paid extra for it. No compensation given and no access to escalate complaint.
08/02/21 by Kathleen Armsby
Parcel collected at the same time as DPD were dropping something off - on time and as expected. Delivered next day on time and as expected. What more could you ask for?
08/02/21 by Customer
Worked out great - drop off at a proper post office is ideal
08/02/21 by AL
Excellent Service
Have used many times and never had a problem from ease of booking till actual delivery Many thanks 10/10
08/02/21 by Michelle
Easy to use website and so far all parcels got to Europe pretty much on time, even now with the added challenges of custom forms etc.
08/02/21 by Gyongykata
Awful service this time around, wont be using again. They lied to me that they couldnt deliver my package. The recipient said they never contacted them at all and now they have charged me again to return my package to me. So Ive paid twice, lost 2 weeks with them doing nothing and our package wont be getting delivered. Last time I ever waste my time with Parcel Monkey.
08/02/21 by Taurai Jiri
ok. 24hr once it was picked up next day
08/02/21 by Customer
It was our first cooperation, therefore this review will be 100% complex after I use a Parcel Monkey UK service one more time.
08/02/21 by Peter
Easy to use and works well. Perfect for the soft toy monkey we were sending!
08/02/21 by Mr E Lockie
Easy and quick to use
Nice to know the buyer will be able to track their parcel
08/02/21 by Rosemary
Placing my order was easy. The problem I had was with the courier, Hermes, not collecting the parcel on the specified day. They left a note saying nobody was in, when in fact I was in all day.
08/02/21 by George
Excellent next day service from a first time user.......would definitely recommend.
08/02/21 by Valued Customer
Great service!
08/02/21 by Mr Berman
Cheaper than Parcelforces website
08/02/21 by Mich
Great on the pick up, but no information on the delivery side
08/02/21 by Customer
This is a very good service.
08/02/21 by Customer
I’ve not used Parcel Monkey to ship abroad before but decided to try them as they had a good deal using Parcelforce to ship to the USA . Everything was as straightforward as it can be when sending overseas and the relatively fragile parcel arrived in good condition and in record time.
Perfect service!
07/02/21 by jollypike
Simple, quick and efficient.
07/02/21 by Pam
Used parcel monkey loads of times. never let me down.
07/02/21 by craig w
Great service, parcel picked up next day and delivered on time. Would highly recommend.
07/02/21 by Andrew Kellaway
Great as always
07/02/21 by Mr Colin Poulter
We have been using this service for a while. Other than being on the expensive side, theyre great!
07/02/21 by Customer
Parcel arrived damaged. Customer stated that the parcel looked like it had been crushed. Item inside was damaged and now has to be returned for repair. This was an issue caused by parcel force.
07/02/21 by Sean
This is the best postage in terms of cost and time. It brings the cheapest option always. Very highly recommended!
07/02/21 by Customer
Accurate service, kept informed of delivery and cost as stated
Would use again
07/02/21 by Happy Customer
Very easy to use great service
07/02/21 by Ralph Wills
Great pricing and the parcel got there as expected. More than half the price cheaper than the royal mail! Easy to book too. Definitely using again!
07/02/21 by Shareen Smeeton
Used parcel force.. much better value than booking direct. Perfect.
07/02/21 by Customer
Arrived quicker than I expected, great service
07/02/21 by Louise Reid
Thank you Parcel monkey and DPD excellent service yet again.
07/02/21 by Gylla Magee
I have used Parcel Monkey several times over the last couple of years and am always amazed at what they can offer. If you are looking to send something important to just about anywhere in the world then dont hesitate to give them a try. So far I can honestly say I havent been disappointed and I defy anyone who cant find an affordable service through them.
07/02/21 by John
Easy to book process was easy
07/02/21 by dean
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