We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,645 reviews.
Excellent, easy to use and delivered on time without fuss.
13/02/21 by Ray Etchells
The website was very clear and helpful. It was the first time I had used Parcel Monkey but I shall use it in future and will certainly recommend the company. Going to the site saved me a lot of "shopping around"
13/02/21 by Customer Pam Smart
Great service
13/02/21 by AG
Booked parcel for a Monday collection after 16:30 in Warrington & it was delivered to North Berwick in Scotland on Tuesday. Great Service & Great Price, highly recommended.
13/02/21 by Rocky
no problems and easy to use
13/02/21 by Customer
Easy to use, clear instructions and worked well.
13/02/21 by Russell Welch
This time excellent. Thank you very much.
13/02/21 by rain
I sent a Parcel to Munich since last Saturday and its now one week and the parcel is going via 2 other destination and still not delivered. Trying to call and its all automated and cant even speak to a customer service agent to see what happened. Not happy with the service
13/02/21 by Vinod
Said it would take 3-4 days Posted last Saturday and it’s still not in delivery country yet
13/02/21 by Hardy
Good price for heavy item. Easy website. Straightforward process
13/02/21 by Jane Astle
Easy to use and good range of providers
13/02/21 by paulholly
Easy transaction and very pleased with the savings on postage
13/02/21 by Steve KIng
Loved this service. Quick and easy and found me a cheap way to send parcel. Will use again.
13/02/21 by Customer
Very pleased with the service I received.
Parcel was collected when they said and delivered next day
despite weather conditions
13/02/21 by Jackie Gray
Excellent. I will definetly use again!
13/02/21 by Kelly Mckay
Amazing service
13/02/21 by Jackie Mcnamee
Great easy to use service
13/02/21 by Customer
Parcel still hasnt arrived and it has taken more than double of what should
13/02/21 by Laura Monroy
Tried Parcel Monkey for the first time to send gifts to my son in Australia as regularly send parcels via Post office and extremely expensive (£40-£80 each time).
Collected on 3rd Feb as per confirmation and delivered to Perth, WA today! Outstanding service, usually take 4-6 weeks and thats with tracking!
Highly recommended and will be using again ????
12/02/21 by customer
My parcel was posted 6 days ago and has not yet reached its destination, this is less than satisfactory
12/02/21 by Henley in Thames resident
Delivered a framed glazed painting without damage. It was well packed but had the potential for the glass to break if handled badly. Thank you
12/02/21 by Di Drummond
Excellent service
12/02/21 by Mrs Gerrie
I was very satisfied with the service provided - timely collection and delivery. Also very pleased with the photo taken upon delivery- providing confirmation that the package was successfully delivered.
12/02/21 by Vessela
Easy and effective way of sending a parcel. Couldnt be better.
12/02/21 by Mike Bement
We use parcel monkey a lot and their pricing and ease of use are very good. Have tried others but not as reliable and although often cheaper it’s not worth the effort. Easy to use and reliable.
12/02/21 by John C
Excellent, stress free and easy service to use. Will highly recommend your services. Thank you.
12/02/21 by Nicola
Good website, easy to get quotes and select supplier.
12/02/21 by William Goldie
Was surprise how fast my son received his parcels the next day super fast ...
12/02/21 by Marnie
I have requested to ship four boxes to Italy. Four weeks later they are still to be delivered and lost. After many requests for an investigation, refunds and return of my parcels nothing has been done Please note there is NO PHONE NUMBER FOR CONTACTS!
12/02/21 by Customer
Very efficient and straightforward system to use
12/02/21 by Arbee
Great service
12/02/21 by Jason Gomersall
Always great service and prices
12/02/21 by Nick Mackley
Easy to use and very good prices
12/02/21 by M Brown
Pick up Service was good - if not a little pricey. Though the parcel has still not arrived - sent 04 Feb and should have arrived 48 hours later. It is now Friday 11 Feb?
12/02/21 by Cheryl Frost
Everything excellent except I have to reschedule second collection because because the first day didnt happen.
Sonia
12/02/21 by Sonia
Great! Seamless, easy to use, easy to fill in the information on the website. I send parcels all the time and this was faultless. The lady in the post office recommended this site to me ;0)
12/02/21 by Customer
Would have given 5 stars, but the label PDF was corrupted and had to be manually re-laid out
12/02/21 by Customer
Everything went as planned
12/02/21 by Freddy
great service
12/02/21 by Customer
Parcel delivered in less than 24 hours. Superb as normal.
12/02/21 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
