We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Not very good. Parcel still not collected over a week later.
18/02/21 by Alistair Dent
Brilliant... use them all the time !... so simple
18/02/21 by Simon Alexander
Good experience. Collection and delivery as requested.
18/02/21 by customer
Works faultlessly and is very competitive.
18/02/21 by Customer
Relatively easy, providing you have access to a printer. The customs docs were a pain to attach and still read, for future reference I now know my local PO can supply a plastic sticky wallet for the purpose.
18/02/21 by Clare
A great way to send large parcels more cheaply with well trusted carriers. I will definitely use Parcel Monkey again
18/02/21 by Janet B
Having not posted something within the Uk besides cards and letter, I found parcel monkey to be an excellent resource - it was easy to use, well explained, laid out well and prices easy to understand. No going to multiple sites and excellent customer service.
18/02/21 by Mel
Easy to understand either new foreign parcel brexit requirements linked
18/02/21 by DH
Easy , efficient and all went well
18/02/21 by Julie Edwards
A good hassle free experience . Polite, and on time ..... what more is there to say . It all went well and was trouble free .
18/02/21 by Ms Cole-Brooman
The parcel I sent was going to New Zealand from the UK, it was the cheapest delivery I could find but believe me excellent service.
I was given clear instructions on what information was needed for the parcel and once printed and attached the parcel was collected the next day.
The parcel took just 8 days to get to my daughter who lives in a remote part of New Zealand, how amazing is that :)
Also because my parcel cost over a certain amount a tree will be planted by Parcel Monkey to off set the impact on the environment a little.
Just need to say thank you for their excellent service.
18/02/21 by Maria Milner
Fantastic service, will use again
18/02/21 by Customer
Good one guys! I was very satisfied with service and fast delivery
18/02/21 by Customer
Excellent service, would recommend to anyone
18/02/21 by Customer
Used several times with no problem. Easy to use site. Since brexit I would recommend writing contents on any package, especially if sending abroad.
18/02/21 by Teddie
Process of booking with Parcel Monkey is easy. There was a delay in customs clearance of four days in Switzerland but that is not Parcel Monkeys fault.
Have used Parcel Monkey a number of times in the past. Only contact with them is via email which can be a pain. No phone number, I would prefer talking to a person if there was an issue with my parcel.
18/02/21 by Dhanraj Aggarwal
Easy to use website; excellent range of price and service choices;
18/02/21 by Karen Moore
I am very, very angry indeed for being charged an extra £52.60 for an item that I measured & weighed & dispatched well over thirty times over the past five years, I am now forced to consider if it is worthwhile continuing with this piece of business because you have made it totally in economic. I have lost my shirt on this! Very, very poor quality service indeed!
18/02/21 by Roger Hubbard
service kept me informed via their tracking
18/02/21 by STUART
We send about 150 benches with parcel monkey each year, one bench got lost by the courier at the main distribution hub. Contacted parcel monkey and they said we will look in too it, looking in too it, looking in to it, after three months of looking in too it they said sorry nothing we can offer, end of. We are now setting up an account with another courier due to the terrible way we got treated by customer care or lack of it
18/02/21 by R. Mann
The second time I have used Parcel Monkey, The easiest way to arrange for collections, particularly during lockdown. So easy to choose a courier to meet your requirements and to arrange and pay for. Brilliant.
18/02/21 by Michael Clarke
one slight problem but easy to sort out and friendly great service
18/02/21 by shaughn moss
Excellent service fast and easy to use
18/02/21 by Neil
Service was advertised as 3 days but it’s been 7 days since pick up and still not sure when delivery will happen. Looking like another 3-4 days ☹️
18/02/21 by Mrs Hoff
Simple transaction this is the second time I have used Parcel Monkey and will use again.
I love the simple tracking too.
18/02/21 by WENDY PARISH
Excellent service. All arrived on time and in good condition. Quick and easy booking online and everything went very smoothly. Well done, thank you
18/02/21 by Helga Ginty
Parcel picked up on Friday and delivered Saturday , even although delivery date was Monday, excellent service
18/02/21 by Cathie c
Sent to the Netherlands via Royal Mail, had to fill in a customs form because of all that Brexit nonsense. Parcel monkeys video on how to do it is very helpful. Great company.
18/02/21 by Ed
Easy to use website, great tracking & fast delivery. Excellent all round service again. Would definitely recommend & will definitely use again. Thanks.
18/02/21 by Lucy Griffiths
Very good, arranged for Royal Mail to collect and it all went smoothly, cheaper than going direct.
18/02/21 by Frank
Great job as always
18/02/21 by customer John
Does exactly what it says on the tin
prompt pick up and delivery
18/02/21 by John Proctor
Introduced to Parcel Monkey by family member, easy to use website offering good choice of delivery services, giving prices up front. Will always look for delivery costs here!
18/02/21 by Steve Eades
Used Courier through this company. Waited in 5 days for collection but it didn’t happen. Parcekmonkey suggested cancelling which I did. Then used TNT for a perfect collection and delivery. STILL WAITING FOR MY REFUND.
18/02/21 by Janet Cooper
Ive been using the service for a while and it works perfectly! I can trust them to get my things from one place to another safely and for the best rate.
18/02/21 by Customer
Very quick and easy to arrange delivery and the service was great.
18/02/21 by Mark
The service has been paid for but no-one came to pickup the delivery on the prescribed date. Still trying to get the contractor to do what I have paid them for.
18/02/21 by Sonya
Easy to order, arrange, and track
17/02/21 by Wallace
parcel monkey are brilliant
17/02/21 by Customer
Very happy with the service and choice with Parcelmonkey. They have never let me down and very happy.
17/02/21 by John C
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