We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Parcel sat at drop shop for from 10 am Monday till 5 pm Tuesday sat in a depot for 4 days turned up 4 days late although they did apologise this is not acceptable posted on the 15th arrived on the 22nd and not refundable because it wasn’t 5 days late
24/02/21 by Brandon
There are a lot of negative reviews about Parcel Monkey. People are always quick to complain but never seem to find the time to praise. Well I am. Despite what I read,I took a chance and used them for shipping an extremely large, cumbersome, and heavy package from North Yorkshire to London. It was collected on time, delivered on time and in perfect condition.
Thank you Parcel Monkey. I will use you again with pleasure.
24/02/21 by Mrs Ali Anderson
All as described. Collected and delivered with no issue and af a reasonable price.
24/02/21 by Customer
very helpful, as always!
24/02/21 by Mrs Pamela Jelfs
A real bargain xx
24/02/21 by Customer
The collection by Parcel force was at the right time and day and without any fuss. Good job!
24/02/21 by Paul
Parcel Monkey are normally good however on the last occasion I found the accuracy of the delivery dates were faulty. A delivery date was given as 4 to 5 days to get a package to Spain but to date, over 13 days have passed, and the parcel has still not been delivered. I put it down to the fact that we have Brexit regulations coupled with Covid and everything seems to have slowed down or come to almost a halt. Meanwhile I am expecting the package to be delivered any day from now.
24/02/21 by A Satisfied Customer
Excellent service
24/02/21 by Customer
Excellent door to door service and much cheaper than booking directly with the courier.
24/02/21 by Customer
Again - a speedy service with great communication
24/02/21 by customer
Amazing service
24/02/21 by Danish Jafri
excellent service, highly recommend
24/02/21 by Customer
First time I have used Parcel Monkey and I was extremely impressed and would certainly recommend them. I will definitely use them again.
24/02/21 by Very Satisfied
Very efficient service, thank you.
24/02/21 by Rachel Beckett
Arrive on time all good
24/02/21 by Barbara
This is only because I couldn’t track the parcel after it left London
24/02/21 by Charity Ruredzo
First class as always. Fab price and service
24/02/21 by Jayne Marsh
Would use again
24/02/21 by Scott
Very Quick transport to Canada
24/02/21 by b giblett
Everything as promised
24/02/21 by Phil Townsend
I would use them again easy to use system & customer who received the goods was happy
24/02/21 by Mr Jones
Very good service and very fast
24/02/21 by Customer
Very good service would use again thank you
24/02/21 by Customer
Parcel was picked up within the designated time span. Arrived at its destination in Ireland within 3 days. Delighted. No problems at all.
24/02/21 by Mrs S Walker
I sent a small parcel containing jewellery using Parcel Monkey along with Courier (who I will never use again) Courier scanned my small parcel and told Parcel Monkey is was a very large parcel weighing nearly 8kg. Without contacting me Parcel Money took money out of my account, without asking for the so called extra weight and size. After 2 months I am still waiting for a refund. Total joke.
24/02/21 by gareth
Ordered 2 labels, took 4 hours to receive them. Had to poke support several times to speed things up. Was very stressful experience, as I had a small window I could use to nip out to send the parcels.
24/02/21 by Julia Reingold
Great service
24/02/21 by Brian Rooney
The first time weve sent anything to Europe since Brexit. Parcel shrive was fine - Customs requirements for two childrens books as presents much less so.
24/02/21 by Dr John Lloyd
Very responsive customer service, helped with everything and awnsered all my questions. Would highly recommend!
24/02/21 by Daniel Ofori
Not actually Parcel Monkeys fault but Parcelforce who broke the contents of the parcel which was extremely well wrapped & protected ... they must have made an extra special effort to break it !!!
24/02/21 by Michael
Absolutely Fantastic! Such an easy website to go through to book your courier and always comes up with the BEST prices around - highly recommended!
24/02/21 by Mark Blackman
easy and well and within the price range I wanted. Thanks
24/02/21 by Stamo Ampatielou
Very good made it very easy to return something will use again
24/02/21 by Reginald Prior
Easy to use and great service
24/02/21 by Louise freeman
Do NOT part with any money to this corrupted company
24/02/21 by KC
Followed instructions and was hassle free. Smooth return delivery. Reasonable cost.
24/02/21 by Allison
I clicked the wrong star rating it should be 5. - excellent and on time
24/02/21 by Agnes Feeney customer
Normally service is excellent. It would be improved for me of it was more easy to change or cancel a collection. Also if more services served a wide are of tge country and did not require me to print a label.
24/02/21 by Alison Horne
Always bang on never had an issue with PM
24/02/21 by Jay O'connell
great ,, very quick ,easy to use,,fully rrcomend
24/02/21 by ALLY
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