We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
easy to use and efficient
19/02/21 by Langers
Good choice of comparable prices and companies
19/02/21 by sallyann gilbody
i found your service excellent. no fuss no worry. Thank you
19/02/21 by Dianne Hinder
Good value. Easy to use website. Delivered on time.
19/02/21 by Customer
Simple. Good value arrived when stated
19/02/21 by Steve Elliott
Quick service delivered in an hour
19/02/21 by Christopher Lenton
Absolute rubbish service!!! Waited in all day yesterday being promised the pick up would happen but its 3pm the following day and nothing. Its a rip off and your better off dealing direct with the courier and not a Mickey mouse middle man.
19/02/21 by Michael Chart
Yet again fantastic service cant fault them.
Highly recommend
19/02/21 by Lynda Fold
Its been a very good service this end (england)
Parcel arrived in new zealand a day later then expected. NZ customs still holding parcel because I filled out customs label wrong which is not parcel monkeys fault
But happy with service and will use them again
19/02/21 by Guest
Excellent good prices
19/02/21 by Frances
Excellent service.
19/02/21 by Christopher
I can recommend this company for sending parcels abroad. The process of completing the details and customs declaration is a bit complicated but once done the parcel(s) can be dropped off at a collection point or picked up from your home. Parcels I have sent have all been received safely and in good time.
19/02/21 by Annie
Good as ever but a shame your system didn’t cater for oversize parcels except a very expensive option where as parcelforce do cater for the oversize and are quite reasonable yet it was parcelforce I was booking on your web site?
19/02/21 by mr stephen lake
Very good service & price as usual
19/02/21 by Gerald Penney
Very easy to use, all good, would use again.
19/02/21 by Alison Garbett
Over 3 weeks to get an item to Poland, (still not there@time of writing, but felt Ive waited long enough to leave a review) is very poor. Cust service are quick to respond, but offer no useful info, and I got passed between these, and Parcelforce, neither of who Ill use again.
19/02/21 by Matthew
Excellent service
19/02/21 by Gerecke
quick service, competitive price
19/02/21 by Customer
Parcel Monkey is awesome! Great service- on time- simple and no nonsense! Will recommend 200%
19/02/21 by Nicole
Locked at a few websites but this was the best and easy to place order. Next day collection and delivered the following day. Best prices as well can’t go wrong.
19/02/21 by Dave Williams
We needed to book a delivery to Blackpool from London. We were ready to place well in advance of collection date, but ParcelMonkey card payments were not working the whole day (we cant use Paypal for compliance reasons). So we booked as soon as possible the next day, still in time for collections. However ParcelMonkey messed up the order on the address details and had to reschedule it, now no longer in time for delivery we needed. Their perspective: my problem. They offered a refund, but would not lift a finger to ensure that the parcel could be delivered on time, and have no interest in trying to actually fix the issue.
19/02/21 by Sean Hederman
Asked for review, early days as the parcel going across international. Up to now all very good
19/02/21 by Tony Simmonds
Parcel arrived on time
19/02/21 by Tuvya Cohen
Easy to use and great value for money. I use when there is a large item to ship.
19/02/21 by Alisdair Russell
Even with the Brexit restrictions, as long as the customs form was completed! My parcel got through to Budapest hurray!
19/02/21 by Patricia
Excellent service, very fast and informative.
19/02/21 by Customer
Bookmarked ParcelMonkey years ago, but first time Ive used them - as had a largish heavy parcel and royal mail felt expensive.
Really simple experience. Punch in size, weight and target address and get list of courier options. Choose the one you want (I went DHL) as they were a few pennies more than cheapest and would pick up from my house.
Printed label off, courier picked it up next day and delivered the day after - which was nice, as Id only paid for 2-3 day delivery. Cost about half what RM would charge and got free pickup.
18/02/21 by James Halliday
All good. Collected and delivered
18/02/21 by Chris
Not very good. Parcel still not collected over a week later.
18/02/21 by Alistair Dent
Brilliant... use them all the time !... so simple
18/02/21 by Simon Alexander
Good experience. Collection and delivery as requested.
18/02/21 by customer
Works faultlessly and is very competitive.
18/02/21 by Customer
Relatively easy, providing you have access to a printer. The customs docs were a pain to attach and still read, for future reference I now know my local PO can supply a plastic sticky wallet for the purpose.
18/02/21 by Clare
A great way to send large parcels more cheaply with well trusted carriers. I will definitely use Parcel Monkey again
18/02/21 by Janet B
Having not posted something within the Uk besides cards and letter, I found parcel monkey to be an excellent resource - it was easy to use, well explained, laid out well and prices easy to understand. No going to multiple sites and excellent customer service.
18/02/21 by Mel
Easy to understand either new foreign parcel brexit requirements linked
18/02/21 by DH
Easy , efficient and all went well
18/02/21 by Julie Edwards
A good hassle free experience . Polite, and on time ..... what more is there to say . It all went well and was trouble free .
18/02/21 by Ms Cole-Brooman
The parcel I sent was going to New Zealand from the UK, it was the cheapest delivery I could find but believe me excellent service.
I was given clear instructions on what information was needed for the parcel and once printed and attached the parcel was collected the next day.
The parcel took just 8 days to get to my daughter who lives in a remote part of New Zealand, how amazing is that :)
Also because my parcel cost over a certain amount a tree will be planted by Parcel Monkey to off set the impact on the environment a little.
Just need to say thank you for their excellent service.
18/02/21 by Maria Milner
Fantastic service, will use again
18/02/21 by Customer
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