We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,395 reviews.
Ordered for next day collection very prompt an brilliant service
03/02/21 by Miss Julie Lord
Parcel Monkey UK has been a very effective and straightforward system to send parcels. The tracking of parcels has also been very helpful.
03/02/21 by Customer
Excellent value for money
Cheap, reliable and quick!
03/02/21 by Iram
Shocking, unreliable service - wont be using again! If we could give zero stars then we would. Second time we as a company have used Parcel Monkey to arrange shipments and BOTH times we have had issues. Our 1st shipment went AWOL and 2nd shipment the courier didnt even bother to show up to collect the item. After waiting around for the courier, to then turn out to be a no show - with no explanation as to why - we contacted Parcel Monkey chat to find out what was happening. No apology was received and instead were informed our collection date was to be rescheduled. Again, no explanation as to why and if we hadnt contacted the chat then we wouldnt have been made aware of this. This was an urgent shipment (as Parcel Monkey had been previously advised) and instead we had to cancel the order completely and source another company last minute to guarantee delivery on time (paying 3 times the normal cost because of the extremely short notice due to the time wasted with Parcel Monkey!) Absolute waste of time and money - will most certainly be advising anyone else against using this service.
03/02/21 by Penny Main
Great service
03/02/21 by Judith Dyer
This is the second time I have used Parcel Monkey. Excellent service. On time and can keep check of the progress of the delivery.
03/02/21 by Erika Hicks
Package was picked up in the morning and delivered the very next day. I even received an email with the time of delivery. It was delivered undamaged. I was impressed. Great
03/02/21 by PetkaS
Hi I found the whole process very easy to manage and easy to monitor
Would highly recommend parcel monkey
03/02/21 by Mr William Mimnagh
This company is a fraudulent company. They go into your account and take money withoutauthorisation. Services not rendered Avoid avoid avoid.
03/02/21 by A.I.J
Very quick delivery to Spain
03/02/21 by Jane Argent
Promising initial transaction spoilt by intransigence in aftersales. There is no excuse for refusal to reply to correspondence and answer questions,to fail to supply supporting evidence and to inform of a deducted payment. Terms and conditions very woolly, business methods seem therefore poor and even unethical. I am left with the feeling that I have been cheated as nothing has been done to help.
03/02/21 by Customer
brilliant thank you
03/02/21 by CAR
Easy website to use and good service.
03/02/21 by Rochelle Franks
Great service! Never heard of them before and was cautious due to sending back a pricey item! All was quick and efficient and the customer service was great!
03/02/21 by Alice Pearce
Best prices, quick and easy booking process. Ive used DX, Parcelforce and DHL using ParcelMonkey. All been great.
03/02/21 by Ms K Gill
I found this service very easy to use and efficient
03/02/21 by Customer
I have been using Parcel Monkey for several months now, when I first researched a provider they all looked much the same however I have found the service to be very slick and efficient and of course GREAT pricing.
Regardless of the name (which is pretty cool) there is no monkeying around with these folks, I had one parcel that I had a slight issue with however the issue was actually of my making and the support received to explain the situation was extremely quick, honest and factual (which is seriously lacking with a lot of companies)
I very rarely take the time to complete reviews, but I have recommended Parcel Monkey to lots of family and friends who have been equally impressed.
03/02/21 by Martin John
Sent 2 parcels to colombja collected from my house was able to track then received an email telling me date will be delivered great service so easy to use highly recommend parcel monkey
03/02/21 by Customer
Very good service
03/02/21 by Customer
I booked for my parcel collection, but driver didnt show up. After checking tracking it was saying that collection was attempted. Even so why I driver didnt contact... Anyway I was waiting for cellection and nobody knocked my doors
03/02/21 by KAROLIS PETKUS
Very easy to use . Very satisfied.
03/02/21 by Christopher
Booked my parcel online, Printed out the label and took it to the nearest post office. The label would not scan as the post office worker said according to their screen the label had been used before. Messaged Parcel monkey and no reply. The tracking shows they have my item but its still at here with me. Useless. Last time I use them
03/02/21 by William Lacey
Really simple, fast and efficient service. Highly recommend Parcel Monkey.
03/02/21 by Ambereen
Excellent price, convenient drop off, always delivered on time. Highly recommended.
02/02/21 by Sarah Brinton
Really great company used a few times and cant beat price. Have used pick up from my h/a and dropped at post office. Parcel info isnt always updated that promptly or else would have been 5star review.
02/02/21 by Lucy G
IF YOU HAVE A RETURN, THE PARCEL DOES NOT GET RETURNED TO YOURSELF, IT GETS RETURNED TO PARCELMONKEY, THEN THEY CONTACT YOU TO GET YOUR PARCEL RETURNED. ILLEGAL. use another reputable company, there are many out there. PLUS THEY CHARGE YOU FOR THE PRIVILAGE AND IT IS MORE THAN THE ORIGINAL COST OF POSTAGE, eg £11.99 original postage, parcelmonekey return costs £13.99 + vat = £16.79
02/02/21 by solar power
Everything went as it should, prices were competitive, parcel was picked up when they said it would be and delivered 2 days later. Would recommend and would use again.
02/02/21 by Customer
Great service. Parcel collected on time and delivered next day. Great choice of options and great prices.
02/02/21 by Linda Stevenson
First class service at a good price
02/02/21 by Wendy Hobson
Easy to use and has been reliable so far. Will be using again!
02/02/21 by Katy
Easy to use service, clear, cheaper than going direct and plenty of follow through and tracking.
02/02/21 by Dips
Fast and easy process, reliable service and reasonable prices.
02/02/21 by Customer
Just perfect parcel collected from door step as arranged delivered quickly.
02/02/21 by Virginia Jacques
Had placed order for pick up and delivery. Was advised parcel would be picked up yesterday between 5.55pm and 6.55pm after sitting in all day! Courier did not turn up. Contacted Parcel Monkey who then told me they had rescheduled pickup for today, lo and behold courier didn’t turn up after staying in for second day!! Would certainly NOT recommend Parcel Monkey to anyone. Total waste of space!!
02/02/21 by Barbara Niren
So easy and much cheaper than I thought it was going to be as I had quite a large box. I had the parcel collected from my home and it was delivered within 2 days. No problems at all.
02/02/21 by Matt Flack
Very efficient and the parcel reached its destination in a very quick time which was amazing in these difficult times.
02/02/21 by Lorna Chambers
Great service, would definitely use again
02/02/21 by Donna watters
Arranged a pickup of an item 24 hours prior. 48 hour door to door. Waited in all day and they didnt collect. Contacted customer service who have rescheduled for tomorrow. I now have to print a new form and then wait in again tomorrow. The audacity and rudeness of it all. I am not lucky enough to be furloughed I have to work. I know sh"" happens but Ive paid for a fast delivery and have wasted two days waiting in. Unacceptable AVOID AND GO WITH SOMEONE ELSE IF YOU WANT WHAT YOU PAID FOR.
02/02/21 by Jonathan Thomas
All good, easy to sort out on line and collected with no issues.
02/02/21 by Paul Jai
The parcel was picked up 11 days ago and has still not been delivered or any update posted. I am really disappointed as the service is normally exceptional and while I understand there are new rules re sending parcels abroad, I think some communication with regard to the progress would have helped as there has been no answer to the email I sent, so not sure I would use the company again.
02/02/21 by Joan Paterson
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