We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,646 reviews.
Created my account and sent my first package, it is currently lost and should have arrived at its destination 4 days ago. Customer service is unhelpful and unsympathetic.
08/02/21 by Former ParcelMonkey customer
Than you - god value - efficient service
08/02/21 by Liz M
Excellent service from this company. Have used them several times now for deliveries in UK and to France. Both were prompt deliveries, very competitively priced and easy to track delivery progress.
08/02/21 by Mr David Croft
Always good service and good follow up service if needed.
08/02/21 by Sheila senior
2DAYS TO PICK UP PARCEL STILL NOT PICKED UP
08/02/21 by Customer
Parcel Monkey is good service until something goes wrong where you will have nobody to speak to and only an online form. The agents you deal online are only there to pass messages between you and the "actual" delivery company so in a sense nobody looks after your interest while you do not have direct access to the courier that has your item. I have been using Parcel Monkey for sometime now and when it works it is great but if there is a problem, you will wish you never used them.
08/02/21 by Osman
very good... I will use again!!
08/02/21 by alistair lovelock
Simple and cost effective service to use A+++++
08/02/21 by Dave Goddard
Super easy to arrange, track and receive a parcel. Efficient service, straightforward and great prices too. Well done Parcel Monkey. Fabulous all round.
08/02/21 by Bruce and Sheryl Arnold
It was fast and reliable.
08/02/21 by CHIAYING
Terrible customer service, miss these out and go straight courier directly , you will save money and get a refund , I paid £40 for a next day service , never got picked up , and was told to wait 5 days for a refund
08/02/21 by Leigh Dutton
This was the first time I had used Parcel Monkey and I was very impressed by the simplicity of booking and the efficiency of the collection and delivery.
08/02/21 by Gloria Barclay
IF YOU HAVE A RETURN, THE PARCEL DOES NOT GET RETURNED TO YOURSELF, IT GETS RETURNED TO PARCELMONKEY, THEN THEY CONTACT YOU TO GET YOUR PARCEL RETURNED. ILLEGAL. use another reputable company, there are many out there. PLUS THEY CHARGE YOU FOR THE PRIVILAGE AND IT IS MORE THAN THE ORIGINAL COST OF POSTAGE, eg £11.99 original postage, parcelmonekey return costs £13.99 + vat = £16.79 A note to parcel monkey if you try to get this post removed, I will get a legal letter written to Trustpilot.
08/02/21 by solar power
Parcel was collected as arranged. Delivery was prompt.
08/02/21 by Mr Philip Evans
collection delayed by snow but other than that all good
08/02/21 by JAMES THOMAS CONNOLLY
As always excellent service. I am happy, recipient is happy. Thank you.
08/02/21 by CustomerJeremy Barber
Very efficient. Price seemed to be better than going direct
08/02/21 by Customer
The parcel arrived damaged which is the fault of the courier rather than parcel monkey as the organiser however trying to get them to sort the claim out is a very slow and long suffering experience
08/02/21 by steve
I requested PM to send 5 parcels from London to Berlin TWO months ago. One of my parcel got lost by the first courrier and the compensation offered by PM is ridiculous (half of the protected value I put for this item). The 4 other parcels are stuck at customs and I dont know why. PM is supposed to handle the communication with the courriers, and to resolve any potential issues. But to date they have been so useless. They keep on telling me that the issues are handled by the relevant teams, but nothing happens! This is such an unprofessional service.
08/02/21 by Bettina
Good service. Fast and safe. I used DHL parcel monkey site.
08/02/21 by Lillian
Website said parcel would be delivered within 24 hours. When it wasnt delivered in 24 hours they said that the website was wrong and it wasnt supposed to say that. I chose the service specifically for delivery within 24hrs and paid extra for it. No compensation given and no access to escalate complaint.
08/02/21 by Kathleen Armsby
Parcel collected at the same time as DPD were dropping something off - on time and as expected. Delivered next day on time and as expected. What more could you ask for?
08/02/21 by Customer
Worked out great - drop off at a proper post office is ideal
08/02/21 by AL
Excellent Service
Have used many times and never had a problem from ease of booking till actual delivery Many thanks 10/10
08/02/21 by Michelle
Easy to use website and so far all parcels got to Europe pretty much on time, even now with the added challenges of custom forms etc.
08/02/21 by Gyongykata
Awful service this time around, wont be using again. They lied to me that they couldnt deliver my package. The recipient said they never contacted them at all and now they have charged me again to return my package to me. So Ive paid twice, lost 2 weeks with them doing nothing and our package wont be getting delivered. Last time I ever waste my time with Parcel Monkey.
08/02/21 by Taurai Jiri
ok. 24hr once it was picked up next day
08/02/21 by Customer
It was our first cooperation, therefore this review will be 100% complex after I use a Parcel Monkey UK service one more time.
08/02/21 by Peter
Easy to use and works well. Perfect for the soft toy monkey we were sending!
08/02/21 by Mr E Lockie
Easy and quick to use
Nice to know the buyer will be able to track their parcel
08/02/21 by Rosemary
Placing my order was easy. The problem I had was with the courier, Hermes, not collecting the parcel on the specified day. They left a note saying nobody was in, when in fact I was in all day.
08/02/21 by George
Excellent next day service from a first time user.......would definitely recommend.
08/02/21 by Valued Customer
Great service!
08/02/21 by Mr Berman
Cheaper than Parcelforces website
08/02/21 by Mich
Great on the pick up, but no information on the delivery side
08/02/21 by Customer
This is a very good service.
08/02/21 by Customer
I’ve not used Parcel Monkey to ship abroad before but decided to try them as they had a good deal using Parcelforce to ship to the USA . Everything was as straightforward as it can be when sending overseas and the relatively fragile parcel arrived in good condition and in record time.
Perfect service!
07/02/21 by jollypike
Simple, quick and efficient.
07/02/21 by Pam
Used parcel monkey loads of times. never let me down.
07/02/21 by craig w
Great service, parcel picked up next day and delivered on time. Would highly recommend.
07/02/21 by Andrew Kellaway
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