We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,395 reviews.
Took my money, took my parcel but parcel never delivered. No feedback, no support and no return of parcel.
01/02/21 by David Reading
Wonderful delivery
01/02/21 by Customer
Advice: steer clear pay via PayPal! Item posted 30/12 with parcel force 24. Their website reports this will be next working day, that said I expected it may be 02/01 although 31/12 is a working day. Item got lost then didnt arrive until 06/01. Given I paid a premium for this service and it was not sold as described, naturally, I wanted a refund, I would have received a better service elsewhere and not had the stress of worrying about losing an important parcel. Parcel monkey have been unhelpful and are selling a service which in their customer responses (*** customer service rep manager) advises the package can take 5 days?! If this is the case it should be advertised as parcel force workingweek and sold as such. I have requested refund from parcelmonkey to no avail. Parcel force will not refund as parcelmonkey took my money not them, which I get. Had I have booked direct with parcel force I would have got 50% refund, Service not sold as advertised. PayPal refunded the full amount a month later after I raised a case with them. Otherwise would have been small claims court out of principle. Parcel monkey should not attempt to defraud customers of their consumer rights by using their ts and cs. Wont use again. Steer Clear.
01/02/21 by Ash Moorcroft
Excellent service!
01/02/21 by clare spreckley
Once I got used to how to arrange a parcel to be sent it was easy the second time, great choice of who to send with
01/02/21 by Lisa
Booked parcel to go to USA , reasonable price and arrived very quickly. Easy to book
01/02/21 by Mrs Hustings - 1200294
Good price and good service.
01/02/21 by Chris
Brilliant as usual. Easy to use and delivered smoothly.
01/02/21 by Mrs Apsley
Easy to book, delivered on time, a little battered but....
01/02/21 by Malcolm Senior
Booked a parcel to be sent via Courier through ParcelMonkey. Courier lost my parcel, but were at least responsive and informed me right away when I contacted them for a status update. Having been advised by Courier to pursue a claim through ParcelMonkey, I have now been waiting almost a week for a response from ParcelMonkeys customer support. Go direct with a courier, dont waste your time with this middleman service who are happy to collect their fees and do nothing.
01/02/21 by AB
Brilliant service, Thank you.
01/02/21 by LucyB
Low cost service, efficient and saves me having to go to the post office. I recommend Parcel Monkey highly.
01/02/21 by RJ
Easy to use and book
01/02/21 by Amanda Jones
I ended up using PM, as a desperate 2nd attempt to get a large parcel away, after it was rejected by a drop shop, as too big, despite being within their regulations on sizeand weight! Was pleasantly surprised when it was cheaper by a good bit, including collection from home. The courier arrived on time, at the start of the hour window quoted in advance. delivered safely in 36 hours of collection! Excellent service, price. Thank you!
01/02/21 by of Bury, Lancs
Quick, easy and economical service provided. Thankyou
01/02/21 by Customer
Excellent service.Absolutely delighted with the service.
01/02/21 by Jackie
Easy system to use and updated as required.
01/02/21 by Customer
Very quick & professional services. Such a useful service. Really easy to order. Prompt delivery service. Love this.
01/02/21 by Bessie Fields
Great service, did exactly what was ordered and at an amazing value. Would use again
01/02/21 by Customer
Not arrived yet
01/02/21 by Mrs Pauline Castledine
International delivery. Perhaps Brexit is to blame ...and not PMs fault.. but parcel collected 18 Jan, and has not been delivered yet. Very frustrating. Recipient very anxious. Service booked - delivery 3-5 days. Is this the new normal too? Sending a package from EU to US its smooth sailing but UK to Europe is a nightmare? Really?
01/02/21 by Lucy
Very good service
01/02/21 by Jane Goldsmith
Fantastic - so easy and straightforward. Great options and very happy with the delivery from DPD too. Top marks all round.
01/02/21 by JML
Love ParcelMonkey. Tried a few competitors but these guys never disappoint.
01/02/21 by Liz Gunn
I booked a day for it to be collected, that day I went on a live chat asking if they could pick it up from my neighbour and they said will have to rebook it. She asked for me to confirm the address (didnt say which one i assumed she meant mine) so I put it down and she then replied "I have amended it to (my address) will be picked up tomorrow. I replied saying I only asked if they could pick it up from my neighbour as I needed to go out. She replied "just put a post visible to the courier to collect from neighbour" they picked it up the same day got tracking number BUT they also came the next day to because she changed it and because of that the tracking number just says "unable to pick up" even though they picked it up the first day.
01/02/21 by Customer
good job. and fair price
01/02/21 by Customer
Paid for 24 hour delivery however 5 days later still waiting on delivery.
01/02/21 by Customer
All worked to perfection - easy bookings/best price/picked up & delivered on time
01/02/21 by BigTaps60
The site was easy to navigate, and being a ***** this is no faint praise.
The parcels all arrived on time and safely.
I saved many pennies using this service.
All was lovely
01/02/21 by Sally
Great value and service
01/02/21 by Mr M Lee
Just so easy to book in and send a parcel which was delivered safe and sound the next day at the other end of the country. Well done-brilliant.
Chris Sedgwick
01/02/21 by Chris Sedgwick
Easy and straightforward.
01/02/21 by ANJA ERIKSEN
It’s ParcelForce that deliver the service but parcelmonkey make booking easy and simple.
Great service.
01/02/21 by andy
Delivered in a timely manner
01/02/21 by Annie
Not easy to track parcel. No updates, had to chase via Chat function on website. Never received shipment number for Courier and had no idea parcel had even been delivered. Wont use again, as I dont see the point. I may as well have just gone direct to courier.
01/02/21 by Customer
Efficient service
01/02/21 by Customer
It is impossible to speak to anyone at Parcel Monkey and they are erroneously taking money from my debit account. I have been using them for 3 months to collect and deliver 25kg fixed weighed bags of Salt. All the bags of salt are the same weight, and are packed on a Trading Standards stamped weights and measures. We book a collection of 26kg per item, just to be on the safe side. All parcels are then collected by Courier, who Parcel Monkey use in my area. Several weeks later, we are getting charges for anything from 1kg-20kg being overweight. This is impossible and as a result, we are being fined and that not pennies, but in sum cases, as much as the parcel cost in the first place. All we have had from Parcel Monkey by email, is them saying that it is a fine from Courier. We have spoken to Courier customer services and they can see our transactions and there is no and never has been an additional charge applied. So Parcel Monkey are making this up and have £100s to answer for. Sorry, but this is theft and they need to be accountable.
01/02/21 by Stephen Grossman
Excellent service, collected as scheduled
01/02/21 by Customer
Easy to use website, easy to print labels and invoices. Using regularly.
01/02/21 by Julie Arnold
Great reliable service
01/02/21 by Gary Kirby
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