We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,646 reviews.
Excellent and outstanding as always.
07/02/21 by Customer
The website was easy to use. The booking process was efficient and the parcel was collected and delivered on time. Thank you
07/02/21 by Marius De Wet
No concerns. Feel confident to use parcel monkey again when sending back a big item. Good that you are given the price of many delivery companies and the price. Used DPD and paid a value for money price. item delivered in one peace.
Happy with outcome!
07/02/21 by Racquel Lowe
Great service, worked very well and parcel arrived safely.
Thanks
07/02/21 by Mrs Anne Duncan
Used ParcelMonkey for the first time to send a care package of treats to my family in LA. Easy & efficient and arrived within 5 days. A good app because you always get the lowest price and they make customs easy too.
07/02/21 by Mags Arnold
Cheaper than going direct, worth using
07/02/21 by Thomas
A quick, easy and trouble free service. Will definitely use again.
07/02/21 by Ann Moloney
Prompt and good price
07/02/21 by NATALIE SOLE
Great. Never had any major issues as of yet & all done & paid for ready to go from my desk!
07/02/21 by janet
Once again a company (although not physically involved with the deliveries) but do not honor any insurance claims when a parcel is both delivered and returned damaged beyond repair!! When I made parcel monkey aware of the situation, after careful consideration by their customer care team, they decided that the damaged parcel wasnt covered by the insurance they purposely sold me! Whilst requesting a refund of the insurance premiums that were wrongly taken by parcel monkey I have been continuously dismissed by the customer service team by them telling me that they dont offer insurance for free standing items of furniture, My point exactly !! The questions being WHY then did they charge me an insurance premium, not only once but TWICE ? and Why are they now refusing to refund me for a premium that shouldnt have been taken in the 1st place? These guys are cheap for a reason!!
07/02/21 by directalcoholaction.com
Good, cheap service
07/02/21 by Adam C
Great service as always, used the site several times now and can’t fault it. Quick and easy to use website, a lot of delivery options, cheap and so convenient! Especially the pick up service from your door. Will definitely be using parcel monkey as much as I can!
06/02/21 by Jodie
Please dont! Lost one package, broke everything inside on the other one Just avoid.
06/02/21 by Customer
Simple to use. Does what is says it does without being overly complex.
06/02/21 by Ralph Fergusson-Kelly
Parcel got there on time thanks
06/02/21 by Jim Campbell
Fantastic service, would highly recommend
06/02/21 by Natasha
I am very satisfied with the service, keep up the good work thank you ????
06/02/21 by Y. Neziraj
Great service would definitely use again
06/02/21 by Mr elaine whitfield
Always first class
06/02/21 by Jayne Marsh
The parcel has not been delivered. This is the second parcel I send to Poland via Royal parcel force...
06/02/21 by customer
Quick and easy user friendly service. It was super easy to book and arrange. Well pleased
06/02/21 by Hajera Shultana
Very easy site to use
06/02/21 by Mark Watson
Handy... but slower than I’d would like.
06/02/21 by Customer
Amazing service picked up parcel on time as said was quick and easy instructions kept me informed was able to track the parcel all the way first time was sending parcel international to Pakistan got their on time it was said and safe really happy value for money will be using again
06/02/21 by Hussain
Wry happy with service and subsequent updates after parcel was picked up by courier. Also considerably cheeper than going direct through the courier.
06/02/21 by Customer
Several times recently you have failed to collect and this in turn aggravates me and my customers. The service was so good but now is indifferent.
06/02/21 by Graham Stone
Great service.. easy to use and was great experience!
06/02/21 by Tural Huseynov
Great service, speedy delivery...
06/02/21 by Ms Lisa Crivelo
Picked up very early and delivered on time
Brilliant service
06/02/21 by Customer
HELLO
JUST TO SAY ,THAT PARCEL MONKEY ,ARE VERY GOOD COSTUMER SERVICE,PROBLEM GET RESOLVE VERY QUICK .THANKS FOR YOUR SERVICE
MARIO
06/02/21 by MOTORCYCLE CARRIER
Brilliant as always. Quick , efficient and great prices.
06/02/21 by Ian Fenwick
Very good overall. Got a cheap deal through Parcel Monkey for delivery of a large package to Switzerland with Parcel Force. Parcel Force were particularly excellent. I had organised a pick-up at my house when I wasnt there. My brother handled things but forgot to attach the customs documents. I managed to get them to bring it back from the depot to my house to attach them, so 5 stars for them. The only drawback with Parcel Monkey is that I couldnt see a way of doing that or contacting anyone through their site. I wouldnt necessarily expect that, mind you, but, for me, 4 stars are for a good service and 5 is for going above and beyond, which, in this case, only applies to Parcel Force.
06/02/21 by Customer
good value very efficient recommended
06/02/21 by Mike Mcpherson
Excellent service
06/02/21 by John Manners
My parcel was collected on time (last Monday) but delivery was delayed and due to work shifts I’m still waiting on the parcel being delivered
06/02/21 by Lauren
My parcel was delivered successfully, the tracking information was very helpful and it was very easy to arrange the whole shipment.
06/02/21 by Customer
Easy-peasy.
06/02/21 by Chris
all good service
06/02/21 by Customer
Fast and reliable service.
06/02/21 by Mark Mathuray
just fantastic
06/02/21 by MR A PETERS
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