We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,395 reviews.
Very disappointed with this broker. They took 2 packages from me both not delivered after almost 3 weeks! They dont know what is happening. The company delivering also dont know what is happening. I will never use them again.
01/02/21 by Adam
The collection and delivery was perfect and speedy
01/02/21 by David
Straightforward and simple to use, parcel collected and delivered reliably.
01/02/21 by MRS A COATES
Easy to use, convenient and a good selection of carriers for all types of delivery service. Ive used Parcel Monkey for a few years and it is a good system!
01/02/21 by Mark G
Good prices, used parcel monkey for large and small parcels for many years now with no problems at all ,
Easy to use and get invoice printouts
10 out of 10
Keep up the good work and
Thankyou
01/02/21 by Customer
100 % thank you
01/02/21 by Customer
No major qualms with Parcel Monkey, their service was fine but the courier I selected which was cheapest for a next day delivery was DPD. I dropped off parcel on Monday morning 9.30am at drop off point, it wasnt picked up by DPD until late Tuesday afternoon and it didnt arrive until late Saturday afternoon. The parcel had perishables (home made hamper) and had do be thrown away on arrival.
01/02/21 by Customer
Used Parcel Monkey to get goods to a customer in the US. PM offered more competitive rates than other similar services including options the others did not have. I will definitely use them again.
01/02/21 by Mr Alan Fidler
Excellent service, I cant make a negative comment about anything that they provided.
01/02/21 by Jonathan Cox
It was really easy to book, although I didnt get a time of collection email, and so missed the driver, but got one the next day. So not a major issue, just a technical glitch. All in all, I was very happy!
01/02/21 by Lauren-Hollie
Sent a large parcel to Australia. Great price, much cheaper than was originally quoted by ParcelForce or any others.
Would definitely use again.
01/02/21 by Liana
Happy with the whole transaction for arranging collection and delivery of parcel. My first experience of this online. Choice of many courier companies offered for customer to pick the most suitable one. A God-send during Covid times...
01/02/21 by VH
Having all the choices in front of you made it easy to decide which option to use. It was my first experience of the site & I will definitely use it again
01/02/21 by Maureen Cunliffe
IF I COULD GIVE A 0 I WOULD. ABSOLUTLEY SHOCKING SERVICE. I PAID NEAR £12.00 TO SEND SOMETHING TO GERMANY ON 5TH JANUARY. I CONTACTED ABOUT 2 WEEKS AFTER THIS AND I WAS TOLD 48 HOUR BEFORE AN UPDATE WAS PROVIDED. I CONTACTED AGAIN AFTER THIS TIME, AND TOLD 7 DAYS AND AGAIN AFTER THIS 7 DAYS AGAIN. THIS WAS A GIFT TO FAMILY IN GERMANY AND IT HAS NOT MOVED SINCE 21ST JANUARY, THEY REFUSE TO GIVE ME ANY MONEY BACK FROM THE SHIPPING COSTS OR RAISE ANY CLAIMS. AVOID AT ALL COSTS!!!!
01/02/21 by Dena Smith
Absolutely great - quick, efficient, professional and such an easy way to send parcels - would highly recommend.
01/02/21 by Customer
Easy site to use and labels are sent to your email account and you just print and attach to your parcel.
01/02/21 by Arthur
Good service
01/02/21 by Adel Al-Kubati
5 star service at a bargain price
01/02/21 by Teresa
The 2 large parcels of 10 large framed glass pictures arrived from Suffolk uk to LA and San Francisco without any breakages in 4 or 5 days. I was very impressed
01/02/21 by Martha Knox
Good quick service, good price sorted
01/02/21 by Spencer Cook
Criminal ..... I demand a full refund for the return of this parcel PM8811233, I have been lied to & misinformed about the delivery for months and you have the cheek to charge me for the return ? I have the original label “Hawthorn Cottage EH23 4JT - I expect a refund immediately - your website won’t let me upload the proof ? Absolute shambles ? You have charged me for the return of a parcel you couldn’t / wouldn’t deliver ? You owe me money ... I’ve spent 3 months trying to sort this out so you should compensate me for my time and STRESS
01/02/21 by Jacque
Easy system - quick and accurate.
31/01/21 by d parfett
Great service and fast collection and delivery of the parcel
31/01/21 by Georgia
Very good reliable service and reasonable price, highly recommended will definitely use again very soon.
31/01/21 by ALINA HARACZ
Excellent service and communication. Will use again.
31/01/21 by Customer
Very easy professional service.
31/01/21 by michelle lowe
We are fortunate to have a really good local Hermes delivery lady and have always had excellent service from Parcelforce. Using Parcelmonkey makes the job of booking collections and deliveries simple and fast so we are always very happy with parcel send/receive service we use via these three companies.
31/01/21 by John Revell
Parcel arrived a day late at the destination. Otherwise the process and pick up was on time and easy.
31/01/21 by Regular Traveller
Very pleased with the service.
31/01/21 by Customer
Parcel hasnt arrived at destination
31/01/21 by Customer
Really not satisfied with service. Parcel was unable to be delivered twice ; tracking said the address was insufficient, despite instructions on how to contact recipient ( press buzzer 2/1 at entrance to flats) and having the recipients mobile number. My brother, the recipient, arranged for redelivery at local post office in Crosshill Glasgow. He EVENTUALLY picked up the parcel one week after it was supposed to be delivered to his home address. On opening the parcel he discovered that an expensive jar of pasta sauce had broken and spilled over the rest of the contents of the parcel . I am very disappointed and angry with the whole situation. The parcel was a gift from myself and my elderly mum for my brother in Glasgow who we havent seen for almost a year due to current restrictions. My mum had paid for next day delivery and the the subsequent issues with delivery upset her fragile mental health. I have also complained to ParcelForce. Regards, catriona Brannan
31/01/21 by catriona Brannan
Really easy to arrange. Courier collected the parcel from my home. Would definitely recommend.
31/01/21 by Customer
If could would put -10!!! Send my package to Nederlands on 11 tu January and its still sitting in Parcelforce depo, somewhere god knows where. Parcel monkey just sending the same excuses Brexit Covid related delays! It even 3 weeks now. My friend send package and it was in Nederlands in 2 days time. Just redicilous will never use them again!
31/01/21 by Liene Platina
Picked up in good time. Dropped off in Good time . Happy me and Happy customer
31/01/21 by Mr Bongle
Great service.
31/01/21 by CHRIS WOODS
Fast, competitive comparisons
31/01/21 by Jess Whitehead
Good service, collected one day and delivered the next day, cant beat that!
31/01/21 by Nick Lowe
Excellent service would recommend and will be using again
31/01/21 by Chas Mahay
Excellent service, very happy
31/01/21 by Carolyn Spruce
Excellent service!
31/01/21 by Sally Ann Nunes
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