We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,462 reviews.
Little pricey compared to some other companies but worth it for the service and how quick it took to get there!
16/07/20 by Anonymous
Fast and convenient service. Got quote from Royal Mail counter for 4kg parcel to Berlin at £40 plus, go it on Parcel Monkey for £12 plus with insurance. Brilliant.
16/07/20 by Terence
Very seamless process, easy to post. I got a great price for sending a parcel to Belgium.
16/07/20 by Customer
Excellent as always!!
16/07/20 by Lesley
Came next day and wasnt smashed, would recommend.
Same goes for the parcel service.
16/07/20 by Customer
They took my money, lost my package, and now, 2 weeks later are ignoring any request to get compensation. DO NOT USE!!!
16/07/20 by Matt Szarko
Great value from money and a very competitive price. Items delivered door to door in 2 days for a lot less than anywhere else I found. Would recommend.
16/07/20 by Doug
This is the 3rd time I have used Parcel Monkey and the service provided by you all is excellent. Thank you for making my parcel reach on time ????
16/07/20 by Kkabs
Good work. parcel arrived on time
16/07/20 by Giovanni
Excellent arrangement, hassle free collection from China for a UK delivery.
16/07/20 by rcos
I have used these many times when something goes wrong you will get Zero customer service help. No phone number available just emails back and forth nothing gets resolved. When using this service bare in mind that if your parcel goes missing you will not get any help. If your parcel does not get collected you will not get any help. They will also charge extra for items for weight from your card even if you have weighed the items they will say it weighs 10kg more than it does....... not very professional.
16/07/20 by Matthew
Parcel went missing , chased every day for two weeks . 1 month later I’m told it is on its way back to me . Hours of wasted time !
16/07/20 by JOSIE & STEVEN HEATH-SMITH
Very poor service. Advertised as 4-6 days (International) delivery, yet the carrier they are using says it will be a month ... Looking at the reviews - there is a pattern, it seems ParcelMonkey can facilitate simple deliveries well, but anything more complex doesnt work well. Net result, my parcel has been in the destination country for some days, ParcelMonkey cant expedite it, and the expected delivery is another 2 weeks. Their customer support can give you the carriers parcel tracking site, and thats about it. If that is the service you want, go ahead and book it
16/07/20 by Paul Murton
This tome delivery went ok
Have had issues previously taking too long Paying for pre 12 delivery and item arriving a couple of days late
16/07/20 by Sean
Great service
16/07/20 by Jo
Service i chose and paid for advertised 2-3 days for delivery, and actually took 6 days.
16/07/20 by Customer
I would not recommend this parcel company to my enemy. I sent a parcel to London on a next day delivery which took three days and when my parcel which i had had put a large label on that clearly said Fragile had arrived; it was totally smashed up. The worst parcel company ever.
16/07/20 by marl
Top class service.
15/07/20 by Giuseppe
Very good service, highly recommended.
15/07/20 by Customer Ian Phillipps
I have booked an Air Express delivery from UK to Brazil. The estimate time was 3-4 days on parcelmonkey.co.uk , job operated by NHL Air Express. The parcel was a little box with very important documents from the consulate and I had urgency on those documents as it involves the process of inventary of my father after his unfortunate death. The problem is that i am still waiting for them to arrive and the parcel has been sent to Belgium, 2 places in USA and still there. Current estimate 21 days for delivery! Very different than your advert. Not Fair at all!
15/07/20 by Raphael Mello
Very good very fast good price big thanks!
15/07/20 by GABRIELA
Very good priced quote. Delivered within time frame requested. Would definitely use them again.
15/07/20 by Customer
Always provide a quick and reliable service, easy to use website, choices are good.
15/07/20 by Sherry Stone
Perfect nothing was damage .nothing missing.. good job guys!keep it like that!good luck!
15/07/20 by Elena
Parcel collected and delivered on time.
15/07/20 by CustAndrewomer
Great service for the price - website easy to use and parcel arrived safely and on time. Only issue was that there werent enough lines for the full delivery address I needed to use, so I was a bit concerned that there would be issues with the delivery.
15/07/20 by Kathy
Very efficient and good value - Ive used Parcelmonkey several times to send parcels to France and never had any problems, much cheaper than using courier services directly.
15/07/20 by Mr. Alan Harding
Collected 1st thing the day after booked, and delivered on time in good condition, what more is there to say
15/07/20 by wombleburrows
Reliable as ever, easy website and rapid delivery, thank you
15/07/20 by Customer
Very easy to arrange collection of parcel.
15/07/20 by Lynne
Good price and quick delivery!
15/07/20 by Mothman
Package delivered from UK to Portugal very quickly and at reasonable cost
15/07/20 by Customer
Great site!!!
15/07/20 by Marcin Gx
Excellent service and great value and delivery was very quick.
15/07/20 by Customer
The courier arrived for pick-up when expected and the parcel was delivered on time. Price was exceptionally reasonable.
15/07/20 by Bryan Sweetman
I knew things had been affected with Covid so I placed an early order for Parcel Force 24hr to collect 6 parcels. Placed on Thursday for a collection Monday. No courier arrived after Id stayed in all day. Went and re ordered the collection for the following day. Waited in all day and still no collection. Made a complaint and was assured they would speak to the courier direct and make sure of the collection. Were now on day 3 and guess what?! Still no collection. Its OK Parcel Monkey I dont have a life... Im happy to lose 3 days +!!!
15/07/20 by Ms Samuel
Great result
15/07/20 by Kevin
The parcel was collected from Home address promptly. Easy transaction with delivery company
15/07/20 by Marianne Checkland
As always easy to use and well priced
15/07/20 by Martin Price
There was one day delay in the delivery of my parcels, but the most important thing is that all the boxes had marks of poor handling (torn, dirty, broken containers) and the distance travelled was within the UK, imagine sending them abroad(!).
15/07/20 by Customer
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