We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,465 reviews.
The parcel was collected from Home address promptly. Easy transaction with delivery company
15/07/20 by Marianne Checkland
As always easy to use and well priced
15/07/20 by Martin Price
There was one day delay in the delivery of my parcels, but the most important thing is that all the boxes had marks of poor handling (torn, dirty, broken containers) and the distance travelled was within the UK, imagine sending them abroad(!).
15/07/20 by Customer
Brilliant service and so easy!
15/07/20 by Miss Helen Mclachlan
Great service
15/07/20 by Sean
Service really easy to use , print labels at home drop to post office just works for me .
15/07/20 by Janet
AMAZING, effortless, speedy, professional and pocket-friendly!!
My parcel was collected on Friday and my Auntie had received it the following Friday from London to Turkey in 7 days - have used before and will only use Parcel Monkey UK
15/07/20 by Ender Alatli Palser
Parcel delivered to my daughter in South Africa (often problematic under normal conditions)during very difficult (COVID-19) circumstances.
No problems or concerns I’m a very very happy customer.
15/07/20 by Richard Whiteway
Reasonably priced and efficient
15/07/20 by Customer
What a great find. Lots of delivery options depending on size and weight of package. Easy to use website, collection from your door and delivers on time.
15/07/20 by Lily Beetle
rubbish - the parcel still hasnt been picked up
14/07/20 by Tony
Appalling!! 3 failed collections, no help from customer services. They simply didn’t care.
14/07/20 by Rachael Dancey
Simple and efficient and I saved money. Tracking worked and parcel delivered on time. Two minor improvements and it would have been 5 stars:
- Parcel Monkey warned my content might be prohibited when I had already checked it was ok on the selected carrier
- it would help if labels were sized automatically or some advice given on how big they should be printed
Ill definitely use PM again.
14/07/20 by Pat D
Very good service! Quick and reliable
Just remember to ack very well your parcels as sometimes they arrive a little bashed.
14/07/20 by Customer
Easy site to use and got my parcel there quickly.
14/07/20 by Ian
to the point
short in frail
precise
almost in time and planned
no fuss
14/07/20 by Customer
Fast and easy service
14/07/20 by Stefan Ardelean
excellent service never had a problem with them. highly recommended!
14/07/20 by Customer
Same as usual great service many thanks
14/07/20 by Mourne Militaria
Very easy to use, excellent service throughout
14/07/20 by LT
The best service based on price and time.
Just nobody gave me response why parcel from UK to Bulgaria came for 6 days, but was held in local depot for another 5 days!?
14/07/20 by La Kosta
Didn’t turn up on day of collection
14/07/20 by Mark everett
Very reliable, great service, DHL do a great job as well.
14/07/20 by Customer
Worst experience very unhelpful.
14/07/20 by Customer
Great value service that actually delivers what it says. Had too many others who dont.
Thank you.
14/07/20 by MR ANDREW S GOATER
I use parcel monkey almost every month and they are always super efficient and good value
14/07/20 by Ronnie
Good value for parcel to Germany, easy to use and drop off at Post Office
14/07/20 by M Wray
The ease of booking and the pickup was seamless. Not sure how the courier company did on delivery as its still in transit. Pricing very competitive
14/07/20 by Jazzmio
Good service
14/07/20 by Customer
Spot on Service.
14/07/20 by John Haskins
Excellent job, thank you!
14/07/20 by Customer
Prompt within or before pick up slot. Delivered as per requirements
14/07/20 by John Ryan
quick & efficient
14/07/20 by Customer
Very efficient service, great cost and responsive
14/07/20 by customer Deb
I used Parcel monkey to send a care package from England to Australia for the first time.
The whole process was simple and easy to follow and took ~20 minutes from start to finish, with the longest part filling out the parcel inventory (there were a lot of individual sweets in the box!). Once the parcel was ready, I arranged collection for the next day and it was picked up within the prearranged time-slot. Both myself and the recipient received an email with tracking details and the parcel was on their doorstep within a week (I had chosen the 3+ day option).
Overall I am very impressed with how quickly and easily the parcel was sent to Australia. From my experience, I would recommend properly filling out the forms to avoid any potential delays at customs, even if it seems a bit tedious at the time. I was also lucky to have a document packing list slip, box and packaging tape to hand so try to source these if possible.
I would definitely use Parcel Monkey again as they were quick, communicative and reasonably priced.
14/07/20 by Jennifer Lincoln
My parcel still not arrived even though said delivery in two days
14/07/20 by Jackie
Was brilliant door to door service and was delivered within the timeframe specified.
14/07/20 by Darren Henderson
Vg cheap best
14/07/20 by James Mills
Parcel not collected by Parcelforce
14/07/20 by Mrs sarah jones
Quick, efficient and everything got to the destination in the same standard that I had left it
14/07/20 by MISS Danielle Foster
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