We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
Good value service. Same courier, same delivery time, same value insurance, half the price.
23/07/20 by Martyn Moore
Excellent Services
23/07/20 by Customer
I needed to ship 3 boxes from the UK to Italy and I chose Parcel Monkey with DPD classic. Worst service ever! The boxes arrived at the recipient extremely damaged and burst, the cardboard boxes were torn and open in some places as if someone purposely tried to open them. They were crushed by heavier weights during the transport. I packed everything carefully and it was impossible the boxes opened themselves. I wish I could attach the pictures because the situation was tremendous. I am extremely dissatisfied and will never use this service again!
23/07/20 by Francesca
Perfect service, picked up and delivered so,prmptly
23/07/20 by Sophie
Good if everything goes to plan but dreadful if something goes wrong. The customer service response is fast and polite, but unwavering in its support for the carrier over its customer. I recently had a parcel returned from Germany with no forewarning and no reason. On investigation Parcelforce claimed a weight transgression when actually my parcel was 3.5kg against a declared 5kg. No apology, no refund. I did everything correctly. Correctly declared weight and dimensions, correct label and address and securely packaged Ill never use this company again, plenty of others. And a standard meaningless reply to this review.
23/07/20 by Carl Davies
Our Response: Hello Carl,
Thank you for your review and apologies for all inconvenience caused.
According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been assessed by the management team, and should you need further help, kindly be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
we sent two parcels- one to my wifes sister in France and one to my daughter in Thailand
both got there on time and undamaged
cost is the only issue - we should get some sort of loyalty discount based on number of parcels - we send 12 pa
23/07/20 by chris burdge
Cheap and quick service
I always chose Parcel monkey when I want a parcel delivered and I never been disappointed..
Amazing company ❤️❤️❤️
23/07/20 by Customer
The Last 2 parcels I have Given to your care havent been collected At the time or date allotted to us We feel let down with your service
23/07/20 by Customer
As always, best prices, best service, easy labelling, great site to navigate. Parcel Monkey beats all the other competition.
23/07/20 by Catherine Campion-Regehr
All good. Process couldnt have been easier. Thank you
23/07/20 by Nicola Brooke
Simple to use. So much easier than trawling through courier sites. Will always use from now on
23/07/20 by Ken May
DPD turned up as promised. The recipient was kept informed and the parcel arrived a day earlier than promised. Very good service
23/07/20 by Paula
Its been a month since my parcel was last seen (i.e. the delivery person took it from my doorstep), the latest is that they wont even look at their own website to gather information... produce sales invoice... I had to log into parcel monkey to get it. Also, Im loving the erroneous responses to my previous posts (they dont look at the date posted so any comment they leave is completely useless- i guess that part about them being monkeys is true).
23/07/20 by Matt Szarko
Service okay, but tracking function doesnt work, so for that reason, I couldnt rate this service higher.
23/07/20 by Customer
Used a few times always easy and reliable would use again
23/07/20 by Customer
Easy to use. They picked it up in n time and it was delivered safely and successfully
23/07/20 by Rebecca
Disappointed !! Hermes didn’t pick up as arranged & due to arriving late. My buyer wants a refund????????
23/07/20 by customer
All fine as usual
23/07/20 by Mr Harrison
Cheapest i could find online!
Sent a large 25kg parcel.
Booked online, received an email label.
Printed it off, attached it and simply dropped off, my parcel at my local post office!
Simple and cheap!
23/07/20 by james gorman
Easy to use. Very clear
23/07/20 by Sandra Keeble
Courier was a day late. Received two collection notices. First one expired without collection or explanation.
22/07/20 by Lee Grant
Item delivered in 24 hours. Fantastic service at a fantastic price
22/07/20 by Pravin
Quick delivery, but the tracking was not updated regularly.
22/07/20 by Customer
Excellent service, lenlèvement du colis sest très bien passé en UK et le colis est arrivé sans encombre en France dans les délais prévus à un tarif plus que raisonnable !
22/07/20 by Customer
The service is quick and simple and Id be happy to use them the next time I send a parcel.
22/07/20 by Customer
perfect efficient service
22/07/20 by Christina Jenkins
Fantastic service - totally seamless. Would totally recommend.
22/07/20 by Century PR
Thank you great and so qiuk.
Great service!
22/07/20 by PB
It was quick (I dropped it off at the post office), efficient and everything was in good shape on arrival. Thanks
22/07/20 by Chris
Although the package reached the desired country promptly, we became unaware for days and still are unaware on when it will actually be delivered to its final destination. It is also not easy to get an estimated delivery date.
22/07/20 by Aminata Swaray
Parcel was collected 3 days late. Poor communication, never knew when to expect the collection. After collection all went well.
22/07/20 by Customer
Easy to used site
Picked up and delivered on time
Will use again
22/07/20 by ERROL
Excellent! Used parcel monkey a few times now, had no problems at all. Highly recommended
22/07/20 by Rebecca Sweetmore
After having previously used parcel monkey with no issues, our latest parcels we sent have been returned to us by parcel force as saying not enough information on the address which is the same address we have sent items to before. Hopefully this is a one off ocurance.
22/07/20 by Aran hall school
Highly recommend this website, cheapest quote that I could find, simple to use.
22/07/20 by Michelle Packer
Good easy to use website, only criticism is: Not enough character spaces for the lengthy address I needed to add, I had to abbreviate it. Also, could do with a delivery update coming to my email, for peace of mind, however maybe this is the fault of the Carrier selected?
22/07/20 by Mrs Julie M Bowland
Best price and great service. Highly recommended.
22/07/20 by Dianne Taylor
the parcel arrived on time
22/07/20 by Customer
Everything was straightforward and the delivery was two days early
22/07/20 by Customeromar gruter
Was easy and excellent service
22/07/20 by indra
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