We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,203 reviews.
Tried to charge me for 40 kg when the parcel was only 16kg not happy
03/02/25 by Dean Hamilton
Could have been picked up a bit quicker than I was led to believe but once it was it went quicker than expected and delivered perfectly
03/02/25 by Steve
on time,polite
03/02/25 by Cheryl
Easy transaction
03/02/25 by John Britton
Easy to organise
03/02/25 by Rog
Comprehensive guidelines and price comparisons.
Labels delivered quickly. Tracking information accurate.
03/02/25 by Jacqui Corker
Simple to do and really reliable service thank you
03/02/25 by Terry
This was my first ever using parcel monkey as the recommendation via amazon as parcel monkey got almost all the delivery services on their website (so one can only assume that if any thing goes wrong parcel monkey supposed to sort the problem out) so thats not the case here as they do not have any customer contact number only email which takes long time for first response, so whats the point using parcel monkey as its simply guide you towards those delivery companies? Any ways booked collection specifically next day and paid next day collection following day delivery charges as well and after 6 day collection still waiting to be collected and cuz of that I miss the return window of my parcel which cost me £454.68. and neither parcel monkey nor DPD replying me shame on both of them extremely unprofessional and worst services for me (as its just my experience with them) but be ware of all those companies who do not provide customer service contact number please as I learned this hard way.
03/02/25 by Fayyaz Qurashi
Easy to use website, fast shipping and cheap
03/02/25 by Aegon
My parcel, which contained jars of marmalade extremely well wrapped in bubble wrap within a firm cardboard box, arrived with over half the contents smashed. The recipient said the lids of the jars looked as if they had been bashed with a hammer.
03/02/25 by Vicki Pyatt
Very good!
Only one thing to think about-pick up times! Would be great to give a 2-3h slot not all day.
Thanks for your good job!
03/02/25 by Customer Laila
Always helpful and efficient!
03/02/25 by Barry D
Easy clear booking process. I like the information reports at all stages up to delivery. Great service thank you
03/02/25 by Mr Jean paul Adams
Pathetic Over a month but they keep on emailing after fee days that they are contacting their sister company but another agent emailed it is with customs. Mixed information but when responded they dont get back to me No update on my 4 parcels. We have missed the event it was being sent for.
03/02/25 by khan
Easy to use site and i can access invoicing for my records
03/02/25 by Sue
The process of sending a parcel to Australia was very simple. The courier (Evri) collected as promised and the recipient is receiving tracking information. However the parcel has not arrived as yet in the timescale expected / quoted.
03/02/25 by Harry sansom
This was such an easy way to send a parcel. It was picked up from the door by
a very helpful driver. I was able to track its journey right through until delivery. The price was reasonable too. Will definitely use this service again.
03/02/25 by Mrs Trudi Trescothic
Very impressive overall. Great communication and parcel collected and delivered safely and on time.
02/02/25 by MichaelJ
Parcel collected by trusted evri courier. Dont know if the parcel was delivered safely as photo taken by delivery courier only shows the parcel and his foot. It stated on the parcel (hopefully) to leave in a safe place, this was not indicated in the photo. You are only getting 3 out of 5 stars because of the courier at this end, otherwise it wouldve been a 1
02/02/25 by Mr R White
Very efficient service.
02/02/25 by C. Younger
Easy to follow
02/02/25 by Anonymous
Often they offer the best prices, but their customer service is poor and they bear little to no responsibility when things go wrong (which they do) which makes it very difficult to rely on them as a business.
02/02/25 by Customer
So, so bad. Evri lost my £500+ parcel. A wooden box got delivered instead. It was insured. PM insist I have to go through them to resolve. They ignore my messages and dont understand the simple situaiton - I waited days for a response to say... "your parcel was delivered. this is resolved"!!!!! Then I fight for weeks to get a refund... they offer me a refund on the value on the parcel, with the VAT taken off?! I pay VAT so why am i not getting that?! Plus theyre not refunding me the postage - surely I shouldnt pay if it wasnt posted?! And now were back to not getting a response for a few days. AVOID.
02/02/25 by Joe D
Happy with service from start to finish.The only thing was the cost of the package to return but it was a large item
02/02/25 by Sam Bowden
Easy to use. Great service.
02/02/25 by Mrs Tara Hancock
A good choice of couriers, so you can chose one that has a drop off near yourself. Prices are reasonable and better than going direct to the courier. So far, so good. No problems.
02/02/25 by Dave
I have only received an advice after collection where there was hardly any details except a PWCC ref number. No proper receipt. No tracking number given so I don’t know whether recipient received it.
02/02/25 by Jo
This was a priority parcel and should have been delivered on Thursday or Friday 24 January at the latest . The parcel cleared all the way to Calgary - then it was held with ridiculous excuses - they did not know what items were - what is the point of putting in codes if they won’t look at them . They then wanted a payment of Canadian dollars . This was a personal gift and I am not pleased they had to pay for a gift and it was 3 days late by the time the received it. I am not happy and would like them to have the money refunded . The parcel was obviously checked at other airports before it got to Calgary .
02/02/25 by Dorothy Ritchie
Collected as planned.
Delivered as planned.
01/02/25 by leslie slack
Customers beware sent an exhaust with them costing £50 weigh and measured perfectly. They come back to me and said it was 3 cm bigger and charged me an extra £124 in the end. It cost me £175 to send an exhaust box Took the money straight out of my card still fighting to get it back buyers beware
01/02/25 by Dean Cook
Paid for express delivery and it took 5 days ????
01/02/25 by paul
Good pricing, quick service, easy drop off locations, delivered on time, well cared for no damage.
31/01/25 by Mrs B
Very easy and no headache.
31/01/25 by Customer
I sent a package with insurance which was damaged somewhere during the transport. It happens sometimes. There was not an easy case but eventually "M" from Customer Service Team worked out a solution of which I was very satisfied. It was a very good experience after all. Thank you.
31/01/25 by BViktor
I chosed international delivery 2-3 days and after 10 days parcel still didnt arrive... It was small and lightweight A4 sized parcel.
31/01/25 by Maciek
Great easy to use site
31/01/25 by paul milnes
Very very poor this time which is a shame because its worked fine before. I ordered a DPD collection, same day if ordered within 40 mins. Nobody came to collect. I complained and it was rescheduled for the next day and I had to print a new label. Next day passed and no sign of DPD and zero comms from anyone. Finally cancelled the ordered and will just go to the PO. Not sure if this issue was DPD or Parcel Monkey. Whatever, I lost two days and wasted a lot of time.
31/01/25 by Angus Beare
My package was picked up on time and delivery was maid the next day.
Over 800 miles and not a mark on the packaging every thing was delivered quickly and perfectly in tact.
I will 100% use them again
30/01/25 by Gary Harrison
Had to contact customer support to resolve an issue and had an excellent response. Would definitely recommend Parcel Monkey without any hesitation.
30/01/25 by Maureen Goh
Each time i have used Parcel monkey, they have delivered excellent service and on time
30/01/25 by BERNIE BROOKS
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