We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,203 reviews.
Nobody would take the parcel, so I’ve paid for a service and still have it - useless service. It’s a large box that I’ve taken here and there and nobody would accept - return my money!
30/01/25 by LILY MAY WATT
ParcelMonkey gave a good range of choice for couriers and I was able to compare 24hr and 48hr ones.
The price was very competitve.
Pick up and delivery to my clients was drama free and on time.
I will use the service again.
Thank you.
30/01/25 by Falak Waheed
Excellent service and package received as quoted. I will definitely use them again the the future
30/01/25 by Customer
Parcel Monkey might offer a service to find the cheapest shipping method, but their customer service is dreadful. My parcel has been stuck in customs for over 4 months. They have been actioned to get it returned, but despite having all the information they need, this has still not happened. Response times on their customer service portal are painfully slow (about 7 days on average) and my repeated requests to escalate a complaint have been consistently ignored. Ive used them previously in the past without issue, but clearly as soon as there is an issue, they are not equipped to handle it. I will not be using them again.
29/01/25 by Simon W
Hadnt used Parcel Monkey to send abroad before. Having navigated the site, all worked well.
29/01/25 by Mrs Ghislaine
Used Parcel Monkey 3 or 4 times now and Ive had an easy experience every time. I send a care package to a friend in America every now and then and Parcel Monkey has made it such an easy thing to do. So far UPS have been my best option for cost to delivery time so I have also used them every time.
We have a 100% record for the parcel being picked up and delivered to America within the 2 day timeframe.
29/01/25 by Paul Rickwood
So easy spot on , on time every time
29/01/25 by Patrick
Very clear costs depending on size and weight of parcel.
Easy drop off.
Parcel arrived on time.
29/01/25 by Salter
It was the first time that I have used this service, and I was very impressed with how easy it is to use and get the best prices for your delivery.
29/01/25 by Mark Hallam
Very easy to use. Great company.
29/01/25 by William
Been using them for years, sent a parcel in the UK using parcel force service they charged £89 I checked the parcel force website afterwards, and they would have charged £71 for the same thing it was too late I had already drop off the parcel stupid me :(
29/01/25 by MALCOLM TABBENER
Great service as always
29/01/25 by Linda Gill
Avoid like the plague. Sent a parcel on a 1-2 day delivery, we are now over a week on and still no sign of the parcel. Despite insuring the parcel I can’t claim until the “carriers” find the parcel which contained time sensitive medication. Any communication is dismissive and they don’t have a telephone number to talk to a human being.
29/01/25 by Suzanne Dunworth
Simple and efficient. Good prices.
29/01/25 by Ivan Berryman
No tracking details to follow parcel
29/01/25 by Customer
Fedex Collecting points rubbish. I used your website and it state that there are drop off points, when I went there, no such service was available.
29/01/25 by Seta
Arrived next day , brilliant service
29/01/25 by Jane
Went on time and delivered on time
29/01/25 by Robert Horn
48 hours from collection in UK to delivery in Canada - reasonable price, brilliant service, 100% satisfaction
29/01/25 by Barbara Nicholls
Excellent service as always, highly recommend
28/01/25 by Customer
very good and used service twice now
28/01/25 by Kia Vektra
Web page easy to complete the on line form for a quote and the custom declaration.
28/01/25 by Customer
Great service
28/01/25 by Customer
Parcel was taken to local UPS pickup point in UK and collected the next day. The service offered and paid for was for 3 to 5 day delivery to Spain for 0.5kg package. Now 12 days later parcel still not delivered. In addition UPS are claiming I have to pay €60 import taxes or duty for my personal possessions (2 pairs of prescription glasses) that I had forgotten to pack after visiting family over Christmas and NY. Not at all happy about this experience and certainly would not use this service again.
28/01/25 by Customer
Helped me find a suitable carrier that served my requirements.
28/01/25 by Colin
Quick and simple.
28/01/25 by Mr Mark Howarth
It was a great experience, service delivered as promised….I just would have liked to have known that there was a Jamaica in Vermont!!!!
Will be using the service again.
28/01/25 by Sharon Wilson
Very important package still not delivered after 2 weeks and lack of effective support to resolve the issue. Avoid!!! Take my advice, dont take the risk and, spend a bit more and use a respected courier.
28/01/25 by Neilb
Parcel collected in time and delivered in time everything was intact no any damaged Thank you for your services
28/01/25 by Hope
The service from Parcel Monkey has been utterly unacceptable. The entire issue stemmed from the incompetence of both Parcel Monkey & Parcel Force, one of their providers. From start to finish, this experience has been a complete failure. I had to call Parcel Force six times just to track my parcel, only to hear excuses: "Sorry, sir, a delivery note wasn’t filled in." "Sorry, sir, it wasn’t picked up." Parcel Monkey has no number and refuse to call me back, the service was 8 days late and it was a 48 service on top of that my item was sent broken and they took it back so no parcel but still charged Do not use
28/01/25 by Ali Huseyin
Excellent website. Realistic pricing for 48 hr delivery. Arrived at its destination in under that time. Would definitely use them again.
28/01/25 by Flossie
perfect every time
28/01/25 by Viv
Positivo experiencia will definitely recommend
28/01/25 by Yogakshi Munjal
Unauthorised additional charge taken from bank account for incorrect data input at UPS hub.Parcel Monkey are a rubbish service provider.
28/01/25 by Mike
My delivery has not so far been collected from the seller, a week after the agreed date, and neither he nor I have received any information about when this might happen
28/01/25 by Carolyn Rees
The parcel arrived 3 days late
27/01/25 by James Kettler
After struggling to find a carrier who would do what they had been paid to do (all fees have since been repaid), I booked a carrier through ParcelMonkey and had my parcel delivered successfully.
27/01/25 by Ian
Dont use Parcel Monkey. A parcel I sent was damaged in transit as it had been roughly mishandled by Parcel Force. Parcel Monkey are arguing that they dont have to pay out away it wasnt covered for compensation which it was. I wont ever use them and would advise other to steer clear of them.
27/01/25 by Mathew Dalton-Aram
From the courier services listed these were the most competitive amongst a lot of very high priced alternatives. Whilst the service was excellent I truly hope that I never have to courier a parcel again as the cost is truly punative.
27/01/25 by Andrew Bartram
Parcel was collected on time and delivered within the agreed timescale. driver, as usual, was professional and polite.
27/01/25 by Gordon
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