We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Picked up on time and the tracker meant my parents knew exactly when the pa kage would be delivered. Perfect service!
22/12/19 by Customer
excellent site easy to use and track and great prices
22/12/19 by Jonathon Dowse
Parcel despatched 3rd December to Italy still not delivered to my daughter, now informed coming back to me. The address on parcel is correct phone no. wrong but Italian courier too lazy to deliver and got the delivery address completely wrong. Doubt Parcel Monkey are to blame but the couriers in the countries they deliver to are absolute s-it.
22/12/19 by Paul Douglass
Delivered on time despite festive season
22/12/19 by Eamonn Kehoe
Great service! parcel monkey Is easy to use and track your parcel.
22/12/19 by Customer
Great service
22/12/19 by Kirsty
Great service, saved me a fortune. I had two 20KG packages to send. Cost me £17 for BOTH parcels with Parcel force who I would never have thought of using with it parcel monkeys comparison.
Booked it and it all went very smoothly ☺️
22/12/19 by Richard Walters
I never received my parcel. I am living abroad and my mum sent me some gifts for Christmas. She paid for tracked and signed for delivery. She received an email to say my parcel had been delivered and signed for by “BLANC”, 3 days ago. However, even after searching everywhere the parcel has not been delivered and there is nobody in the chalet with the surname “BLANC”, there has been a number of parcels left by Parcel Force outside the door which means they are accessible to any walker-bys which is completely unacceptable. My mum paid for tracked and signed for delivery which clearly did not happen and I am still waiting for any kind of reply from parcel force.
22/12/19 by Customer
Quick and efficient service, great prices!
22/12/19 by Katalin
Excellent service. Cost effective and reliable.
22/12/19 by Consumer
No one competes or beats the service of parcel monkey uk .simple back office with fresh appearance web site .
www.trowelwallets
22/12/19 by Philip
Best service.everything best till now and hope to get same kind of service in future too.
22/12/19 by Bigamber
The parcels arrived earlier and in perfect condition.
22/12/19 by Alina
Seamless service each time Ive used them.
22/12/19 by Customer
Never answer . My parcel still didn’t arrive . 10 days still in the US. Hoping that it will arrive after all
22/12/19 by hibah a
I have used parcel monkey quite a few times now and have always been 100%satisfied with service. Will continue to use them.
21/12/19 by Sofia
Easy to book, pay and great to be able to drop off. Would highly recommend ⭐️⭐️⭐️⭐️⭐️
21/12/19 by Liz ferguson
Excellent service
21/12/19 by Customer
Shocking service from beginning to end. I was sending a parcel to my son in Australia (from UK) for Christmas. I accepted a price which was increased at checkout without explanation. I paid for 3 day delivery to Australia (from UK) but tracking repeatedly reports 11 days to delivery, so the parcel will arrive after Christmas!! No explanation for delay despite my repeated requests. Complete disinterest by Parcel Monkey and by dpd (delivering the parcel). I will never use Parcel Monkey again and dont recommend them. My advice is to stay clear.
21/12/19 by Barundell
My bag arrived to Greece totally wet. My clothes were destroyed from mold and moisture exposure. I will never use again the services and I am not going to recommend this to anyone.
21/12/19 by Foris Stergiou
Whilst I was booking collection and delivery I was ask why not upgrade to parcelforce 24 before 12pm...so I paid the extra.item was collected and then sent in the wrong direction. I did receive item 48 hours later. Parcel monkey was contacted for compensation for wrong service provided and was told they would pass to refund dept, no response since. I keep sending messages and just respond with this is a duplicate thread and now its been closed. Next time I will go with dpd.
21/12/19 by keith
Great service.
21/12/19 by Customer
Rounded up weight of parcel so price was more expensive, automatically took additional cost with no approval
21/12/19 by unhappy customer.
I always use them when I want to send a parcel. They are really trustworthy
21/12/19 by Customer
Great way to send a parcel
21/12/19 by Anna
Easy to use and good value.
21/12/19 by Neil W
A reliable and easy to use service with plenty of choice of couriers.
21/12/19 by C.Edwards
Great service...Many thanks
21/12/19 by Customer
Two parcels, UK to France, total weight 38kg. Picked up when promised and delivered 24hrs early. Cant say fairer than that. Definitely to be used again.
21/12/19 by dave sharps
Straightforward website to use and easy to make booking.
21/12/19 by Robert Taylor
Not one of the best courier comparison services out there. Very reluctant to liaise with courier about basic info when parcel was delayed internationally. Theres so many courier comparison services now, better off going with someone else.
21/12/19 by Customer
Reliable and affordable
21/12/19 by Customers j. miscandlon
Amazed at how easy to use the whole process was. Better still the parcels were delivered exactly as promised.
21/12/19 by Mrs.Baldry
Found good value postage in here.
The page could be bit more friendly in letting you correct information. As misspelled something and had to redo it all from the start.
Own label has to be printed which is disasvantage.
21/12/19 by Kat
They haven’t collected my parcel after 4 days, haven’t replied to 8 of my emails. I’ve booked it in with parcel force but haven’t had a refund. Parcel monkey are are useful as a chocolate tea pot.
21/12/19 by GIULIO GENUARDI
Easy and quick
21/12/19 by Patricia Dean
Easy and fast delivery
21/12/19 by Kw
Always reliable!
21/12/19 by Billy Batson
Good service
21/12/19 by Customer
Very good service and very easy to use.
21/12/19 by JANET BUCHANAN
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