We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Brilliant service
22/12/19 by Customer
Hassle free, good value, arrived on time. Enough said! Thanks.
22/12/19 by Eddie Hawkins
Excellent service and easy to arrange
22/12/19 by Fizz
I booked an international service (UK to Poland) on 12 December - now it is 22 Dec and the parcel (booked with Parcel Force) still hasnt arrived. Unfortunately once the order is done, it is not possible to find out the approximate date of the delivery. The reply of customer service over the phone is that it will be within the time frame indicated at the booking, but theres not information about this in the confirmation email or in the account. The tracking option is not very helpful - the last information about the parcel was from 19 December. The latest update is that the parcel went to wrong delivery depot and will have to go back to the hub. Still no idea whether it will arrive before Christmas or not.
22/12/19 by Customer
Good so far but ultimately I always judge a company by how it handles a problem.
22/12/19 by Peter
Didnt come and pickup my parcels because apparently their "pickup" service actually requires me to drop off the parcels. When I explained this to customer support they acted as if this was obvious and didnt help a bit
22/12/19 by Customer
Always excellent. Parcel despatched from Suffolk village Monday and arrived in Idaho, USA Friday. Thank you.
22/12/19 by Customer
Simple and quick.
22/12/19 by Sue Strickland.
Really easy to use and gave me plenty of choices. The service I chose meant that the parcel was delivered in 19 hours. Was able to track the parcel from beginning to end. Will use again.
22/12/19 by Customer
Package sent Dec 10 to Sweden, today Dec 22, still waiting for package to arrive.
22/12/19 by Lee
Great service, parcel arrived quicker than expected.
22/12/19 by Nathan
Excellent service - picked up and delivered very promptly and at a competitive price. thanks!
22/12/19 by St
I chose parcel24 on the understanding that it would be delivered within 24 hours, in fact it was delivered in 48 hours from posting
22/12/19 by CustomerHarold Sharp
Excellent service. Thank you
22/12/19 by Ian
Considering the time of year my parcel was delivered to Germany in 2 days
22/12/19 by Bridget
Simple website, good couriers, like monkeys in general so......
22/12/19 by David G Nivern
Great service , very fast and top price ????????
22/12/19 by paul driver
Late. Even then Chronopost went to wrong address, left a card, luckily a kind person passed it on and I had to make a trip to nearest town to collect.
22/12/19 by Customer
Really pleased with the cost and efficiency of the service. Will definitely use again
22/12/19 by MISS Danielle Foster
Brilliant service as always
22/12/19 by Customer dawn
Always comes up the best quotes and solutions!
Only let down this time by Parcelforce Worldwide itself
22/12/19 by Customer
Easy to use website. All very clear as to price etc. Parcels collected on specified date. and delivered on time. Cant fault the service
Would not hesitate to recommend.
22/12/19 by John banks
Fantastic! Arrived on time and SO easy.
22/12/19 by Rosalie Spottiswoode
Use parcel monkey every now and then. Very good and choice of options to use.
22/12/19 by W. Rea
Paid for parcelforce 24 multi box service. Collected promptly, then remained out for delivery for 3 days. Parcel monkey customer service auto response states only open office hours, but they did respond at the weekend. Apart from an apology, I was advised 98-99% success rate for deliveries? Parcelforce about as helpful, advising only the actual customer can persue a late delivery claim. Apparently thats not me! I wont be using parcel monkey again.
22/12/19 by Barry Davies
I would discourage you to use this service. I called them and paid for pick up and collect of a brand new toilet vasin, thay have delivered the itema in an horrible status because they have broken the vasin during the transport and they did not provide any refund so I lost all the money. There is no way to discuss withthem overthe phone but only via chat and they did not deal with the issue they just said they will not refund for the damage they have caused. I will never use this broker service and you should not use it because they are not professional at all.
22/12/19 by Martina Grosseto
Everything worked out well
22/12/19 by CHRIS ATKINS
Packet delivered safe and sound and on time from Brighton to Spain - well done, thank you. Would use again, definitely.
22/12/19 by Customer
It was supposed to be five days max. It took 12!
22/12/19 by Paul White
Really Rubbish Systemically poor and unable to problem solve when needed. Pretty disappointed to have used this service - no wonder they take monies up front.
22/12/19 by Iain D, New Forest
Excellent service and very convenient.
Many Thanks
22/12/19 by Jackie
Easy website to use. Parcel collected on time and delivered a day before estimated.
22/12/19 by Pat Alinejad
Your company has done exactly what they said they would do. Rare these days. Excellent. Thank you.
22/12/19 by Stephen Calveley
Great service. Easy and reliable.
22/12/19 by Customer
Excellent service, I have used several couriers but found that price wise and speed of delivery was very good by International Parcel Force.
Would certainly recommend them to anyone.
22/12/19 by BOB BROWN
Parcel Monkey was easy to use, they confirmed acceptance of the parcel and the parcel arrived on time and in good order. Excellent!
22/12/19 by Annie
Quick pick up quick delivery to America cant fault the service
22/12/19 by Customer
Well you got the parcel picked up on time by DPD but tracking number still states that its on the van for delivery ( 22nd Dec) even though the company have emailed me to confirm delivery and i have been sent a screen shot of the Asian delivery record but with out the updated delivery details being completed Paypal wont refund me as it states not yet delivered.
22/12/19 by Customer
They are okay. I was a disappointed choosing the Hermes service that there was no way to print a shipping label in store which I would have had if I had of gone to Hermes directly for virtually the same price. The label printing requirement just wasnt clearly described by Parcel Monkey. That delayed shipping by one day as I had to print the label off when I got home and revisit the drop off store. If I had of known in advance I would have selected a different service or gone direct with Hermes.
22/12/19 by Jonathan NL
Parcel wasn’t collected on the day I booked it for. 2 days later still nothing so I rescheduled, 4 days later had to reschedule again. I am still waiting for it to be collected one week later and No sign. Customer service haven’t even been able to successfully reschedule my collection and they didn’t offer any kind of compensation. They refused to give me a refund and weren’t helpful in the slightest
22/12/19 by Customer
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