We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
We have used this service several times to deliver parcels to France and it has always been excellent. Would highly recommend
21/12/19 by Customer
Good service at good prices
21/12/19 by Customer
Excellent service.. highly reccommended
21/12/19 by Customer
Delivery to Poland using Parcelforce - posted (drop-off) on Monday and arrived on Thursday - so really good time, especially in the period leading to Christmas. Tracking information was reassuring. Good service!
21/12/19 by Hanna
Booking was easy and price competitive. Collection of parcel was efficient and prompt. Parcel was eventually delivered safely but the 3 day international priority label was a bit misleading as it took a week to be delivered. There was no indication that this might be delayed, but perhaps could have been expected at this time of year. No updates were provided about the delay, which would have been helpful. Although I was able to track the parcel, it was unclear why it was stuck at certain points in its journey. However, overall a good service which I would use again.
21/12/19 by Marian Pearson
Excellent service uk to denmark
21/12/19 by sheila
Fast, reliable, great value for money
21/12/19 by Anthony Burke
Not good - parcel arrived damaged and despite repeated requests still no one has contacted me with regard to rectifying this - the additional insurance cover I took out hopefully will compensate me !!! The after sales service is woeful and I would avoid this company - its always someone elses fault - however they are very efficient when taking your money - which is nice
21/12/19 by Rob
User friendly and every easy to send a parcel.
21/12/19 by Peter
Poor. Don’t respond. Will never use again
21/12/19 by Customer
as always collection excellent helpful service from driver. Prompt delivery to North Wales
21/12/19 by kate fowler
Second day Im waiting for someone to come and pick up the parcel. Try to contact Parcel monkey but no phone, no one answering email, no chat, just write us a letter.
21/12/19 by Flavius F.
Brilliant service and parcel arrived on time
21/12/19 by Customer
The parcel arrived safely in very good condition in The Netherlands after only 3 days in transit. A fair price considering the weight of the parcel (5Kg) and the distance travelled.
21/12/19 by C A Robinson
Never came to collect, no refund yet...Thieves?
21/12/19 by Jey Stone
Perfect as always. 3rd parcel sent and 3rd parcel arrived on time at the other end with no issues, damage or anything. Fantastic service!
21/12/19 by Andy
I cannot believe how easy it was to use and at such a great price
21/12/19 by I. Peploe
Efficient and excellent value - parcel delivered to Germany in less than 48 hours
21/12/19 by Customer
Easy to deal with. Simple webpage, no gimmicks
21/12/19 by Mr Corney
Very easy service and at a bargain price
21/12/19 by JEREMY COUSINS
Easy to drop off somewhere close by and arrived on time. So much cheaper than Royal Mail. Can’t fault it.
21/12/19 by anon
Great service with competitive prices.
21/12/19 by Customer
Another successful parcel delivered to Slovenia. Had a slight delay and tracking was not updating, so had to contact Parcel Monkey who prompt looked into the matter and provided a response.
21/12/19 by Martine Clayton
Items havent been delivered as courier said I had inputted wrong address. Currently waiting to hear back, didnt receive a call to tell me - simply an updated shipment despite the fact this is urgent
21/12/19 by Customer
Cheaper prices than going through parcel force direct. Parcel arrived in great time. No hassle
21/12/19 by Customer
Would give less than one if I could, read the fine print not open over weekend to deal with issues and also just a middle man so cannot be held responsible. Booked an urgent collection and delivery with next day service. DX couriers have a parcel stuck in their Warrington depot and wont deliver on a Saturday. Person is leaving the UK on Sunday, never mind next day DX are offering to deliver 7 days after collection. Great service hope you enjoy your holidays.
21/12/19 by Sean Newman
Brilliant service. My daughter in New Zealand has received her Christmas present in time for the big day exactly as specified.
Easy to use. Last year I used Hermes and she didn’t get her gift until end January.
I’ll definitely be using parcel monkey again.
21/12/19 by Carole - Manchester
All good with collection in the UK with parcel monkey service, but sister company used in South Africa, Dawn Wing, service was awful and was trying to make consignee/receiver pay huge fees for release of package when receiver was never contacted. Thank you Parcel monkey in assisting where possible.
21/12/19 by Mr Roger Ferreira
Quick, easy, reliable service
21/12/19 by Customer
Great service. Very easy to use. Much more reasonable than Post Office quoted. Definitely be using and recommending Parcel Monkey.
20/12/19 by Mrs Sheila Brown
Excellent reliable service highly reccomend
20/12/19 by dianne adams
Parcel delivered when stated in Australia, far better, rapid and reliable than the Australian post.
20/12/19 by Customer
Once again amazing service. Have used Parcel Monkey for the past few years to send parcels to my daughter and her family Germany and I am amazed at the speed of the service along with the ease of use , not to mention such value for money. Superb
20/12/19 by Mrs SANDRA MITCHELL
Collected on time. Driver was surprised that we asked him to sign to confirm he had collected. Parcel arrived at destination as stated and in good condition.
20/12/19 by Elaine Room
Slick, reliable
20/12/19 by Lynda
Collected on time from my home in East Sussex, delivered two days later as advertised to our son’s address in county Cork, Ireland ready for Christmas. Very efficient. Much cheaper than Ryanair!
Only criticism is that it is impossible to contact a human being with any questions.
20/12/19 by Mr. Brooker
Great service!!
20/12/19 by Michael
Fantastic service - they have never let us down. All the staff are extremely helpful ,polite and professional. A pleasure to do business with.
20/12/19 by Marilyn Brown
Fast, efficient and reasonably priced. Great for staying in contact with my relatives in Singapore.
20/12/19 by Rachel Cushing
Used to use Parcel2go but someone recommended Parcel monkey and since then , used them all the time now
20/12/19 by Michael Cheng
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
