We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,651 reviews.
Collected and delivered as agreed. Tracking updated during transit.
15/12/23 by Tracy Johnston
perfect super quick very happy
15/12/23 by LION TILES
13 bays latter + the parcel has not been delivered you received on the 9 th dec i will be thinking that i won,t be using you again
15/12/23 by Ron Jones
I was very impressed by the service given.
15/12/23 by Ann
Very good service and easy to use the website. Will definitely use again.
15/12/23 by Welsh girl
Helpful and very affordable.
14/12/23 by Footasylum Customer
Parcel collected sat 9th Dec, should have been Tues 12th. As of today 14th Dec parcel still not delivered.
14/12/23 by James Sennett
Item not delivered and Parcel Monkey is escaping from responsability. ???????????????????????????????????????????????????????? Worst is when u st asked me for my ID. That is disgusting. Dont tell u will not share to 3rd party my persenal inf, because there is no way to believe u. U have my order number and get your job done for what I paid for. Disgusting.????????????????????????????????
14/12/23 by Mr. Max
We use brand new boxes here and now multiple time this company have smashed them up then charged £70 for it. This has now happened multiple times and the evidence is exnored. They are a con dont not use and avoid
14/12/23 by simon allen
got to the states right on schedule. 5 stars!
14/12/23 by Leah
Used it twice this month 1. Sending some of my own stuff back to my home country UK to Luxembourg… was stuck in customs for a week just to be returned (still waiting on it btw, paid lots too!) 2. Send a parcel from N. Ireland to England, was returned too! do not recommend and wont use it again!!
14/12/23 by Elizabeth Franck
Great service. UK to France only 3 days
14/12/23 by Marina
Parcel got there ☺️
14/12/23 by John
All Good.............
14/12/23 by Mr Scott Christie
It took 6 days to get to delivery destination. Which for fedx would have thought it would have been much quicker.
14/12/23 by Mr andrew sergeant
Great service and price.
14/12/23 by Sh3ils
Not good at all. I paid and delivery yet. I want to report and no hay to do it. I regestered in order to be able to report, but bloody ParcelForce is telling me that everything is wong They are not allow me to report it. F-ing mierda. Who is going to pay me and all the costs I lost? who you matherfukers.?
14/12/23 by Mr. Max
Easy process to send a parcel from UK to USA. Really quick delivery time. Great customer service on live chat with operators who were really helpful
14/12/23 by Stephanie White
Simple, quick, effective and affordable. Excellent!
14/12/23 by Josephine Howe
Our Xmas parcel to the USA was dealt with and delivered within 3 days. Excellent service. Just didn’t like the parcel being left in the middle of the floor of the shop for collection where all customers could see address and customs labels
14/12/23 by D Cook
The whole process was easy, completing the details online and printing a label in my local store.Deliver was on time and would not hesitate to use Evri again.
14/12/23 by Phyl
The whole process was smooth. From submitting my order to dropping off the package. Even better hearing that it had arrived on schedule for my family. The cost was very reasonable also.
14/12/23 by MMS
easy to use undelivered on time
14/12/23 by Keith and thanks for your order
A good company to get postage through. They offer cheaper rates with the mailing firm, than they do themselves.
14/12/23 by andy
They collected the parcel and delivered it :)
14/12/23 by Ruth Jenkins
Sent parcel to NZ. Easy to arrange. Simple drop off. Parcel arrived in good condition and time. Sending parcel to the otherside of the world was not cheap. But done with eyes open.
14/12/23 by Mr RS
With Parcel Monkey I could choose from a pool of different couriers and find the right price for my parcel and the type of delivery I needed.
14/12/23 by ALDO MICELI
Parcel was booked for next day delivery, arrived at recipients after 4 days.Also was picked up 3 hours late .
14/12/23 by Customer
In the last two weeks I gave had the need to use Parcel Monkey, both times were easy to arrange, were timely in the collection & delivery of the goods. Then as an additional bonus, by choosing the 2 day collection option I saved a great deal compared to next day.
13/12/23 by PAUL
Very impressed with the time it took for my backpack being picked up in Scotland & being delivered to me in Bristol. Thank you!
13/12/23 by Cheryl Martin
Excellent service ✔️
13/12/23 by Mrs K Chambelain
Spot on again ! Cant speak highly enough of them
13/12/23 by eric wandless
Very easy web site to use to help with the delivery services out there. Compares a number of delivery companies with just putting in weight & size of package.
13/12/23 by Happy customer
Polite and quick service. It was a heavy parcel and we did our best to wrap it safely and securely and there was no comeback on it.
13/12/23 by Judy Lee
My parcel was picked up and delivered on time
13/12/23 by R.Haselden
Great price and delivered quicker than advertised and at this time of year that’s great
13/12/23 by customer
Cancelled the collection and still not received a refund,
13/12/23 by G.S Electrical & Mechanical
The parcel was supposed to be delivered in 24 hrs it should have arrived on the Saturday and didnt arrive utd the Monday we paid for 24 hr delivery and it took 72 will be going back to the post office next time
13/12/23 by MR JAMES DOWDICAN
Easy to book, reasonable prices and, in all the experiences weve had with Parcel Monkey, a swift and safe delivery. Will use them every time
13/12/23 by Rosemary Nicholls
all good and efficient thanks
13/12/23 by Customer
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