We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Good and quick service
05/11/23 by Agnes Hui
Made a little mistake with the measurements £33 became a £90 bill on top. Instead of being another £10 for the discrepancy, according to Parcel Monkey it should of cost £44. I paid £123 in total and Parcel Monkey/ParcelForce couldnt care less, they take your money out of your account without warning. I did wonder why they stopped using Paypal now i know why, you cant get your back from these crooks.
05/11/23 by Customer
So bad , they charged me twice ! They said the parcels were too heavy , but they didn’t point it out when they collected the items . Only charged me after the items delivered .
05/11/23 by Customer
Using the online instructions were easy to follow and the necessary paper work was quick to be sent. Delighted at the speed of delivery and the whole experience.
05/11/23 by Angela Watkins
Always offer the cheapest options I can find, the one time I had to ask them for help (Problem entirely out of their control) they went above and beyond and were extremely helpful. Well deserved 5 stars from me
05/11/23 by Jo Wilson
Great service! Picked up following morning and delivered very quickly! I was impressed!
05/11/23 by gillian
Driver very helpful and efficient.
Parcel monkey very easy to use.
05/11/23 by Jean ebberson
Nice easy to use, good selection of companies/services etc
05/11/23 by Ian
You listed Fed-EX Priority service but were still waiting (10 days later). Fed Ex should be removed for the companies you partner with as they are useless.
05/11/23 by Customer
Easy to use, reasonable pricing, reliable service and good communication.
05/11/23 by Customer
Parcel not delivered and complaint process not effective .
05/11/23 by Mr McCarthy
The original price quoted, was half the price I had to to pay then I also had no option to pick up. So false advertising! Will shop around next time not impressed
04/11/23 by lorraine crookes
Great , fast and reliable
04/11/23 by Patt
Very easy to setup collection and delivery.
All in all good service.
04/11/23 by Mr Dellar
Easy to compare various rates UK to US and delivery days. Package arrived in 2 days as promised
04/11/23 by cha, Cambs
Easy and quick service
04/11/23 by Ms Indre
Never sent a parcel to Australia before. Instructions were easy to follow and complete. Working out the cost of the parcel was easy and thought the cost was reasonable.
Once posted the tracking was useful and up to date . Will definitely use again
04/11/23 by Happy
I sent this package to my daughter on 23/10/23 and it hasn’t arrived yet. It was excess baggage and I am actually here at her home 4/11/23 and it hasn’t arrived. Would appreciate some assistance as to where package is please. I’ve always used this company and the last package only took 4 days.
04/11/23 by Charlotte
Great service
04/11/23 by MARK HARA
Easy site to use and saves you money
03/11/23 by Vincent Reid
Worst delivery company, they lost my parcel!!!! I ordered a delivery through UPS with them, from the UK to Spain and the parcel has been lost. I first contacted UPS because they were the ones in charge of the delivery, but theyve lost track of where the parcel is and told me to talk with their contractor, which is Parcel Monkey. When trying to talk to Parcel Monkey, all they keep doing is asking me for the invoices of the items in my parcel, as well as the proof of payment, which is absolutely stupid, considering Ive had some of those items for years and its impossible to have those invoices anymore!! It looks like theyre actually trying to not reimburse me for their mistake and they dont even care about it!!! Instead of providing a solution to the problem, they keep trying to make it worse by being absolutely inefficient and unhelpful!!!! Actually THE WORST CUSTOMER SERVICE EVER.
03/11/23 by María Cerdá
Happy with service
03/11/23 by Natasha Richmond
Straightforward parcel service.
03/11/23 by Michael Fernandes
Paid for an international priority delivery, I did my part dropped it off at the collection point and 2 weeks later it still has not been collected. The parcel was urgent and needed to arrive within a few days hence the reason for paying for priority, and instead a valuable item of mine is now sat at a drop off point, no ones coming to collect it and I have essentially lost it. Ive got in touch with FedEx who explained that the issue of the lack of collection is because ParcelMonkey failed to organise someone to come and collect it. I have got in touch about this and instead I have been ignored by them. Absolutely rubbish and appalling customer service. Just disgraceful.
03/11/23 by HB
Since this service required me to drop the parcel off at the post office (for Parcelforce to collect), it would be helpful to know the cutoff time for same day despatch. That would have made it 5*
03/11/23 by Michael
Awful….. I had the right weight and dimension and now they want to charge additional money for a parcel I sent. They also delivered it later then expected and promised compensation which they didn’t.i paid 24 hour service and they delivered after 48 hours due to leaving the parcel at the sorting depot. So a bunch of crooks. Will never use again.
03/11/23 by mohammed rahman
Horrible experience, was charged more than originally agreed and told package got re-measured/weighted more.
03/11/23 by Alex Danicel
Delivered one day early. Fantastic!
03/11/23 by Ian Woolley
Fast reliable service.
03/11/23 by customer
your collectinn did not happen and we could not contact any person to speak to
03/11/23 by Dr David Myers
Parcel Force completely lost a parcel one of two in a consignment to the same location. It took them a month to agree it was lost. Parcel Monkey just hide behind the fact it was the supplier not them but they sell and supply the service. Customer service useless. Took out extra insurance and they won’t pay out in full. This was a product in two parts one is useless without the other. It was for a launch of a new product and was a made to order item half of it is of no use to the customer. You can’t talk to anybody only through a chat room, they constantly act dumb and prevaricate. If your delivery counts use someone else or prepare for a world of pain. eg they asked for a copy of the invoice to our customer as some sort of proof of value whom obviously we couldn’t invoice!
03/11/23 by Stephen Clarke
My first experience was great. The parcel arrived on time. Very straightforward service. I recommend the delivery service to anyone. Thank you
03/11/23 by Ramyne Olosinmo
Very Happy with the service provided! I was using this site for the first time and was cautious but in the end I am very happy with the service. Excellent comparison and choices for parcel sending to my destination. will use it again and definitely will recommend it to my friends and relatives.
03/11/23 by Ashley Spencer
Really like the service at a reasonable price. Got my parcel before the expected date without any damage. Much appreciated ???????????? I will always use yours for my upcoming order
02/11/23 by Customer
Great, exactly as I did hope.
Turned up collected. Timing got a bit confused but understandable under the number of parcels per day and sometimes not simple collection.
02/11/23 by mark Davison
Great experience
02/11/23 by customer
Drop off was easy and the parcel arrived before estimated time, which is impressive as it was from UK to Singapore.
02/11/23 by TT
Good information provision and chat facility/ customer service was excellent when chasing for info. If you want full tracking info you need to ask for it
02/11/23 by Iain
Delivered on time per instructions.
02/11/23 by Customer
All aspects were good. Good prices, good service and quick and easy.
02/11/23 by Peter Walkden-Williams
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