We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
I ordered and paid for pick up the same day with delivery to be the next day, however, the parcel was picked up the next day and then delivered the day after that. So I paid for a service that was not provided.
22/11/23 by Not A Happy Customer
My parcel has STILL not been delivered after two weeks, now you cant find my tracking number, VERY dissapointed
22/11/23 by g bradley
Kept well informed of delivery from start to finish
22/11/23 by poppie monaghan
My parcel was measured and weighed by myself and I over allowed so when I was charged extra after the delivery I realised it was not a trustworthy company.
22/11/23 by Mr Leigh Watts
Poor as the recipient has said he has not received the return parcel & refuses to issue a refund through Amazon. When I sent the parcel through Parcel Monkey UK I used parcel force with no label service so the driver would put one on the item as I do not have a printer. I asked the driver for a receipt & was told he had none on board so Im not happy & after spending £50.00 on returning the parcel I fell very let down & no one is interested in helping a disabled customer. it seems since Covid-19 we have become forgotten by indervigals & companies in the U.K.
22/11/23 by MR S HURLEY
Parcel has still not arrived
22/11/23 by Customer
Very easy to use
21/11/23 by Julie
Fab, easy, timely service
21/11/23 by Mr Martin Bird
Parcel was collected late, then went missing. The tracking I paid for was useless.
21/11/23 by MR MICHAEL HURD
Good services
21/11/23 by LEFKO MIHAI
Good service
21/11/23 by David OReilly
Very good price for International parcel. The courier arrived exactly as planned and the parcel was exported quickly.
21/11/23 by J Worringham
Went onto parcel monkey site & got cheap price to deliver parcel, printed label & posted same day. They received it following day.. used these a few times now & will definitely use again
21/11/23 by Mark stephens
the app is not very good. i filled in the form. took ages. but when printed only 6 items were listed. I had to make another detailed app on another program.
21/11/23 by Customer
Used UPS, parcel left UK and was delivered to house in Canada 3 days later!! Previously used Royal Mail, nearer 3 weeks that time and water damaged. No comparison!! UPS every time from now on.
21/11/23 by David McMurdo
Really impressed by the communication and parcel was so prompt being delivered. Sent Xmas pressies early to Oz as some years it’s been really slow.
21/11/23 by Sarah mcnamara
item still not delivered
21/11/23 by Customer
Simple to arrange and good prices
21/11/23 by steve hunt
Just perfect service
21/11/23 by Carlos
Collection was great. Not received yet so cannot comment on delivery.
21/11/23 by Mrs Marylyn Stevens
Booking process was simple and website easy to navigate. However the collection didn’t happen on the day booked and was delayed by 24 hours Tracking information and accuracy received from the courier was very good. The parcel arrived in good condition
21/11/23 by G Dav
My parcel is to be send back to sender. There was no communication about the reason. We figured out that the institution I sent the parcel has recently changed their policy (1 day before it arrives to destination country) and now they do not accept post/parcel. I could have been called or emailed about the reason and if I wanted the parcel to be posted somewhere else in the destination country, rather than having it back to UK.
21/11/23 by Customer
Everything was fine, however it was impossible to track the package via the website. I had to contact customer service to track it. it was sent internationally.
21/11/23 by Hagay Avniel
We had a parcel collected by Parcelforce on 14th November to be shipped to Australia and it was delivered on 21st November which is great service
21/11/23 by CutlerySearch
got charged an extra £50 on to of an already expensive £25 as they said i put incorrect measurement in i posted tyres and the said the correct measurements where 3 different sizes and as far as maths go a round tyre should be the same width and length so their measurements are impossible , adding to this Pirelli actually state the size of the tyre and in there own picture of the delivered tyres you can plainly see there just wrapped in cling film , so off to citizen advice we go .
21/11/23 by anthony schwar
EASY TO BOOK,STRAIGHTFORWARD AND RELIABLE
21/11/23 by kate
Great service & price.
20/11/23 by Rasool Nawaie
Quick, easy, affordable and efficient
20/11/23 by Sue Wiseman
Good price and easy to use site
20/11/23 by Spencer Lyon
Great service
20/11/23 by Anne
This is great company to use. its easy to use and we were kept informed throughout the process. They had no hesitation in collecting a 30kilo parcel 250 miles from my address and delivering it safely to me. The cost was very reasonable and the parcel arrived early. Will definitely recommend and will be using this company in future. Spot on thanks.
20/11/23 by Paul Hilton
Respectful to property
20/11/23 by Caroline lilley
Cheapest quote available by more than 10%. Swift delivery also and received by recipient in same condition as it left my sight.
20/11/23 by Alan - Customer
It still has not been delivered !?!
20/11/23 by Jeanette
Always efficient and easy to use. Reliable when I send parcels to my daughter.
20/11/23 by Anne
Placed a collection as a new customer. Im a business and was arranging a return from my customer. All booked through ParcelMonkey with collection and delivery arranged with UPS. The courier arrived and collected the parcel no problem, however the next day the parcel was returned by the depot manager as poorly packaged. I asked my customer to repackage with what he had available, which he did. Contacted ParcelMonkey to rearrange collection. They advised me that the delivery was now closed and if I wanted to book collection Id have to pay again. They were not interested in talking with UPS or finding out why the depot manager returned it. Slopey shoulder excuses of ParcelMonkey is just the broker, should read the T&Cs etc. For B2B this is absolutely appalling way to do business, and Id have expected UPS to have been more professional and maybe help the member of public achieve a suitable standard parcel, or do what the majority of couriers love doing now and wrap it up in that black stretchy plastic!
20/11/23 by Andy Harrold
Easy to use and get quotes. I can then simply drop off my parcels at the local store.
20/11/23 by Clive A
Great service
20/11/23 by Customer
AVOID this company.... lied saying no one collected my parcels but luckily I had cctv to prove he did , no refund for the £100 parcel & I doubt I will get it from this company. The staff have been really unhelpful so ive had to go above them now to see if I can somehow get my money back
20/11/23 by marie holland
Very Efficient
20/11/23 by Nora
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