We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
FANTASTIC EASY TO DO AND GOT THERE NO PROBLEM
20/11/23 by Customer
consistent good service & value for money, even though in case of a problem there is no phone contact option the web chat option is unusually pretty excellent with quick responses from what seem to be actual human beings on the keyboard so so far top marks !
20/11/23 by Henry Charles Marott
I sent a parcel 14 days ago from the uk to the Netherlands. I completed all the required forms and customs declaration (it was a reconditioned iPhone sent as a gift) and requested 2 day delivery! To this day, they don’t seem to know where it is, can only contact them via chat with random people /bots, and today after 14 days they’ve asked for the contact details of the recipient!! Which they should already have! This is my 6th and LAST TIME USING THIS UNPROFESSIONAL ORGANISATION!
20/11/23 by Huda Pandeli
The price for my parcel to be collected from me & returned to the original sender was lower than other quotes & it was collected within the previously advised time slot, so that was very good.
The only mild quibble I had was that later I was asked for extra information about exactly where to leave that return parcel.
But unlike a domestic delivery, the business address was on both the returns label & on the box itself. If they needed more information, it would have been more sensible to ask the business to which it was being returned.
20/11/23 by anonymous
After the poor performance last time I used them I wasnt expecting much but they performed perfectly well this time and I wouldnt hesitate to use them again. Far cheaper than going direct to the companies but with the same standards
20/11/23 by Derek
Quite easy to do and worked out very well
19/11/23 by Mick
Reliable service.
19/11/23 by Paul Butler
Refused to take our parcel from the shop!! Disappointed
19/11/23 by Customer creatiques bridal boutique
A good service at a great price.
19/11/23 by Maureen hill
Excellent service, first time I’ve used it, but will definitely use again
19/11/23 by Sandra Doggett
I was very pleased with the service provided. The team member was very efficient and was patient with me when I asked him to reschedule the collection of the parcels, he was fine with it. He came back the next day and collected the parcels with no problems at all.
19/11/23 by Lorraine Mullings
Parcel Monkey is really useful. Makes my life as a small business owner much easier.
19/11/23 by Customer
Really good, easy to follow instructions and clear pricing, will definitely use again ????????
19/11/23 by Martyn Penny
Super quick delivery to USA and cheapest with a mile, No issues
19/11/23 by Customer
Parcel not delivered
19/11/23 by Customer
Easy to navigate website. Paid and printed label at home. Took to Post Office. Nice and easy.
19/11/23 by bRIGID
Easy to use to compare providers.
19/11/23 by Linda
The procedure of preparation was very good.. The delivery in Australia was prompt and efficient.. However, I was given a price as per weight and size which on completion of the entire procedure was increased considerably... Yes I had the choice of refusing it, but after undergoing all the on line procedure at my advanced age and it being a one off delivery, I just ran with it.. How often does this happen? I have no idea. Please double check your offer of price..
19/11/23 by Brian Wilson
Great service - easy to use and allows you to decide cheapest and best method to use for your parcel
19/11/23 by Caroline
Very quick deliver
19/11/23 by Customer
The service was excellent easy to use 5 stars all over
18/11/23 by ryan
The site itself is great and easy to use says estimated delivery 3-5 working days my son in law has still not recieved the parcel
18/11/23 by Alison Taylor
From advise to despatch/receipt it all went very smoothly.
18/11/23 by JOHN
Parcel monkey did exactly what you would expect from them but ParcelForce on the other hand it took them 3 days to collect, next I’ll be using another courier but I’ll always use Parcel Monkey. ????
18/11/23 by Adrian Filmer
Great price compared with going direct to Royal Mail
Never Ben let down yet
18/11/23 by richard mckendrey
The parcel to Australia was delivered in 8 days an extremely good service
18/11/23 by Customer
Parcels picked up and delivered in good time.
18/11/23 by Mr Terry Thomas
Very simple to use and a reasonable price
18/11/23 by barbara kew
As always excellent service prompt paperwork labels etc thank you
18/11/23 by Amazonannie
Easy to use
Had to input data twice though
Parcel still undelivered 2 weeks on (delayed by Spanish customs despite taking all advice . This is not parcel monkeys fault .)
18/11/23 by Customer
Easy, fast and good prices.
18/11/23 by Peter Francis
Parcel force failed to pick the item up on the day we had booked. They had to rebook the collection that is now late.
17/11/23 by Nicholas Birch
Fedex Rubbish.
17/11/23 by Customer
Best price and a very easy to use service.
17/11/23 by David F
As always easy and hassle free. Highly recommend
17/11/23 by Nicola Jamieson
From start to finish, the whole process was fantastic and great value for money.
17/11/23 by Bernard Talbot
Item collected, delivered safely, and in good condition within the timescale given.Thank you I will use you again.
17/11/23 by RB Devon
Excellent service.
17/11/23 by JF
Absolutely brilliant service. We posted a parcel to Canada on the Friday and it was received by relatives the following Tuesday. I think that’s pretty good.
17/11/23 by Colin Dendle
Sent a parcel 2-3 day service took 10 days
17/11/23 by Mr D Cooper
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