We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
First class service throughout
02/11/23 by Kelly Cooper
greate experience
02/11/23 by Customer
Quick / easy / hassle free / everything works exactly how you want it too
02/11/23 by Kelly Stevens
Quick efficient service
02/11/23 by Paul Pearson
Does what it says. Parcel picked up on expected date, delivered to Australia in 8 days.
Reasonable rates.
02/11/23 by Don Hibbs
How refreshing to find a courier company that cares!
After making an address error on a parcel going to Canada, Parcel Monkey could not have been more helpful in getting it rectified and eventually delivered
Excellent service!
02/11/23 by Mark Warner
Parcel arrived on time. Efficient service.
02/11/23 by Customer
Works well.
02/11/23 by G Skid!
Speed and safety of delivery
02/11/23 by JAMES GORING
Ok, so it is a year since my last review on this company. I booked a delivery of two parcels on two different dates at the beginning of October. Both going from Stoke On Trent to an address in Oldham, they cost £10.44 each, which is fine. They was booked in to go with Parcel force, which is part of Royal Mail. This was because the gentleman who they was being sent to asked for Royal Mail. Had not had problems in the past. So we did this. On November 1st I received 2 separate emails from this company , stating that both parcels had been returned. When I looked at info it stated that addressee had refused parcel. Now i got in touch with our customer and he said he had never received or seen these parcels, plus he had others missing. So I believe the courier knocked on door, could not be bothered to wait for answer, and decided say they had been refused. Our customer is an elderly gentleman, in fact he is 90 years old, and so cannot move has quick as some. Now my problem is that the parcels where not returned to sender, like what most couriers do, but sent to SOUTHAMPTON. So now I have been told I have 3 options. 1. To collect from Southampton. 2. Pay for them to be sent back to us . 3. they will destroy parcels. I contacted my customer and explained what they said, so of course he said to pay. The exact cost of getting these two parcels back is £20.63 each, So infact the full amount this company has had for two parcels is £62.14 , and the parcels still need to be sent again, so even more money on top. I cannot charge this person again so I will pay out of my own pocket, BUT IT WILL NOT BE WITH THIS COMPAY. I DO NOT BELIEVE THEY DESTROY THE PARCELS, MORE LIKE TAKE THEM HOME. WHO GIVES THEM THE RIGHT TO DO THIS???? I now have to tell this gentleman that he owes us £40 plus , and i want to cry. THIS COMPANY HAS NO MORALS WHATSO EVER. AND I KNOW THEY WILL NOT REPLY TO THIS REVIEW I DO HAVE ALL SCREEN SHOTS OF THE CHARGES YOU HAVE SENT.
02/11/23 by Maria
Quick and effective service
02/11/23 by Mr Opaleye
Failed to collect and deliver
02/11/23 by Nigel s
Did what they said when they said.
An improvement would have been if I had been sent an email when it was delivered.
01/11/23 by MR MICHAEL TANNER
Right price, just got the job done.
Admin easy & friendly
01/11/23 by david Costello
Large parcel, collected and arrived on time
01/11/23 by Peter Everson
Additional courier charge of £76.60 on top of £11.99 without authorisation , although I did use the weight which was quoted on the Amazon product website. Ridiculous price to charge but now being disputed through debit card chargeback
01/11/23 by Customer
Very apprehensive about arranging a collection through Parcel Monkey, but we had no need to be worried. The instructions were simple for us to understand, and the cost was very reasonable. It was collected on time, as promised, and delivered back to Amazon. Would not hesitate to use them again. Thank you.
01/11/23 by Customer Paul Gill
The application process was very simple, as was the rest.
It All went like clockwork and I was informed when it was delivered
A Very User Friendly process
Thankyou
David Smith
01/11/23 by Mr Dave Smith
Every thing just went smoothly
01/11/23 by Maria Harper
Package posted Wednesday from Uk for Canada. Arrived 6 days yes 6 days later. FANTASTIC
01/11/23 by mummy
The worst company I use . They Charge me extra 76.70£ for 10cm more parcel size , for Parcel 15kg which I paid 39,40 £ also very expensive never again I will use this service . They took money from my accound for extra charge Without my permission !!!! Avoid
01/11/23 by agnieszka
Really good, only reason for 4 stars is that there was no update on what time my parcel would be collected, so had no idea when they were picking it up
01/11/23 by ab101
the worst company ever I use Charge me 76,60£ for 10cm more . Took money from my account Without my permission !!!! Avoid
01/11/23 by Customer
100% 100% 100%
01/11/23 by Kev Ainsworth
Pick up courier was excellent. Very helpful.
01/11/23 by Valerie
The parcel was a birthday gift and was meant to arrive on certain date. I have chosen Parcel Monkey, because they were promising the delivery on that specific date. Well, they havent. Not only they havent (it have been ver week now), but they did not let us know anything at all and we had to search and chase ourselves.
01/11/23 by Helena Safari
Easy to use, reasonably priced but as yet I have not received my package. This may be due to it being held at customs awaiting payment which has been done but still awaiting delivery.
01/11/23 by Mike
Website easy to navigate. Driver very polite and extremely helpful. Assured me that my parcel was in safe hands.
01/11/23 by Mrs S Ecott
I was so disappointed with this company I sold a pushchair for 80 pounds I was really carful wrapping and mesuring and weighing got lots of quota all for around 20 pounds ! I Sent it through parcel monkey on the for 20 pound’s but a ,couple of days later I get an email to say it’s was heavier then I had declared so they had charged me 86 pounds !!!!!!! Which had already been taken from my account!! I was so disappointed and upset I felt robbed !!!! I emailed the company they didn’t want to know or help at all I was left feeling frustrated upset and robbed !!!
01/11/23 by Customer
Very quick and efficient service
01/11/23 by Terry Abbott
Worst company to deal with in the UK! Didnt another courier three times. Rubbish customer services, still waiting for my refund. No way of actually speaking with someone on the phone!!
31/10/23 by leanne
While expensive, the collection service worked as it should, the parcel was successfully collected the next day, arrived at destination the day after. The courier was pollte, also gave me a receipt. He came indoors to pick up the box as it was heavy for me. Also no complaints about me being on the first floor with just steps and no lift.
31/10/23 by Customer
Pick up was a arranged, courier had label all printed which was very helpful as I dont have a printer. Price was reasonable
31/10/23 by Richard
Efficiency.
31/10/23 by Maureen.Customer
I purchased a global priority service through Parcel Monkey because i needed the item to arrive quickly at the end desitation. However, after posting my item it turns out that Parcel Monkey gave me a Euro Economy service instead of the Global Priority service i purchased against. Now my item is still in transit after 1 week when it should have arrived in 2 days, and i have been mis-sold a service (paid for priority but was given economy). I am trying to sort this out with their customer service team but they are not resolving the issue, and telling me to speak with the courier even though this has nothing to do with the courier, it is down to Parcel Monkey issuing me the wrong label. I was also told they had issued me the right label, but the wording on the label was incorrect - which is not true and has been verified as so by Parcel Force!! I need to receive a refund for the label you mis-sold me, plus full cover for the item because as a result it will now arrive with the customer far too late. Please can a member of staff that can actually resolve this issue contact me, or i will be raising this as a fraudulent claim with my bank.
31/10/23 by Steph Noon
Wasnt collected and had to rebook which delayed parcel 4 days due to weekend
31/10/23 by Big Al
Fast, reliable.
31/10/23 by Jarka Weller
Un reasonable charge. I was told my parcel weighed double and was charged near to £50 on a parcel that cost £25 to send anyway?
31/10/23 by David Willis
All went smoothly with no issues
31/10/23 by customer
Disgraceful service. DO NOT USE this company, they lie about the service provided, won’t communicate and make fraudulent charges. I have now started legal proceedings. Totally awful company to deal with
31/10/23 by Mr T
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