We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Parcel collection got cancelled but I didnt receive a refund.
27/11/23 by Wiebke
Everything went to plan. Only suggested improvements is a pick up window! Had to wait in not knowing when pick up would be.
27/11/23 by Mrs Liz Woods
parcel was next day collection still not been picked up been over 4 days
27/11/23 by Customer
Collected and delivered as promised without any problems
27/11/23 by Paul Springthorpe
Cheap and quick delivery
27/11/23 by Ronald
As usual everything went smoothly
27/11/23 by Barrie Fowler
Delivery in 9 days from pick up Excellent service to New Zealand
27/11/23 by Mrs Smith
Late delivery paid for 24 hour and parcel arrived after 5 days this is not the first time better to go direct to the courier
27/11/23 by Bubby Aquila
We use parcel monkey to send Christmas parcels to our family in Australia and have done for the last 4 years. They are consistently excellent - the website is easy to navigate, the package is collected on time and you can track its journey along the way. Wouldnt use anyone else ????. Thank you
27/11/23 by Kathy
Good and fast delivery
27/11/23 by Customer
No Notice and early delivery without any warning of an expensive item
26/11/23 by Dean Rawlings
Good service on pick up and quick delivery of parcel .
26/11/23 by Bob Hart
Always use these guys for the best options/price and great comms.
26/11/23 by Derek Hogan
The driver said he went to another courier but no one was there to collect which was a lie he never left a card to say hed been. The lady stayed in all day waiting for him so I paid again for collection with DX
26/11/23 by Customer
Failed to get parcel collected and still waiting on refund
26/11/23 by ian nairn
Great service as always. First time Ive used the drop off service and it was painless! Will be using again
26/11/23 by Mr John Flynn
Delivery was all good
26/11/23 by Mike
Received timely
26/11/23 by customer Karen Berry
First time I’ve used this for a parcel to the Far East. It was collected promptly and delivered very quickly. My only criticism is that I had to wait in all day for collection. It would have been helpful to know if it would be collected in the morning or afternoon.
25/11/23 by MO
Sent a parcel from england to romania .item turned up with two holes in the WOOD box item was broken ..I paid extra insurance NOW they are trying everything not to refund.. DONT USE PARCEL MONKEY CHEAP **** SERVICE RUN BY MONYEYS
25/11/23 by katie and dale
Booked, paid, collected, delivered. Perfect.
25/11/23 by Broders
Good service easy to follow customs documents Thanks
25/11/23 by Gerrard Boyle
Good service, good price
25/11/23 by Steve S
Easy to book and parcel arrived quickly and safely.
25/11/23 by Customer
Basically, three days in a row the courier did not collect the parcel. During the afternoon on the second day, I even asked Parcel Monkey to confirm the courier would turn up, and their customer services used their standard template, ‘it will be collected by 6 pm’. They didn’t follow up with the courier and have no customer awareness, as they would have been on the courier during the third day to pick it up.
25/11/23 by Andy Applebee
Had a major problem earlier this week. Dropped a review here on Trustpilot. They replied all concerned" saying they would contact me ( they havent ) or I could contact them using a link ( this just put me back on their chat bot) which knew nothing of my old problem. I am now thinking they have no real people in this website.
25/11/23 by Ian Bates
I had it very easy but things became funny after the parcel was picked up on Monday by UPS. I tracked and understood it was to be delivered the next day only for the update to show it had been redirected. I had no idea what this meant and called UPS. The agent got me very worried when he told me the parcel was taken to a wrong hub and had no idea when it would be delivered! This was because parcel was a return that had to be done within a timeline. Thankfully, it was delivered two days after on Friday.
25/11/23 by omobayode okelola
Should have been 48 hour delivery, we are now 5 days in and parcel still not delivered. I sent an email to parcel force after 4 days and they have not replied. Terrible service, no communication, do not use them, I will certainly use another company.
25/11/23 by Lynn Slater
Failed to deliver my parcel , returned it and then refused a refund. To cap that I was charged £22 three days later because my undelivered parcel was under weight?? Re sent using UPS and the same parcel arrived in the USA safely three days later. Hugely disapointed with Parcel Monkey.
25/11/23 by Gary
Dropping off parcels at a Post Office on a Sunday was very convenient.
24/11/23 by Customer P
Delivery time was changed by you but updated by phone to let us know this so all good.
24/11/23 by C Harrison
A totally simple way to send back such an awkward parcel
24/11/23 by Will Dixon
After adequate measurement of the parcel, at the point of collection, you should have tried measure and confirm that what was submitted was in order. You just went ahead to debit another £6.71 and also collected 65$ Canadian dollar at delivery. There is no transparency in your transaction and it’s quite a shame.
24/11/23 by ADEKOYA ADETAYO PHILIP
Excellent service and took less than a week to arrive in Australia.Tracking updated regularly .
24/11/23 by Fizz 47
Very quick service
24/11/23 by Mrs Smith
Great service. Easy to book and a great price.
24/11/23 by Mr Roddy Robertson
Very communicative and quick to deliver
24/11/23 by Customer
Service timeliness not as advertised and sold. Paid for 3 day service. It is day 5 and parcel is still in transit.
24/11/23 by M. D.
Easy to use ????
24/11/23 by Louise
I put an Amazon label on the parcel. The driver said, rightly, that he couldnt take it. I got your label but was unable to use your Web site to rearrange a collection. After many tries, I gave up and sent it by Royal Mail. Please refund me and notify me when its done. Mr.Roger Bruce Holmes
23/11/23 by Customer Roger Bruce Holmes
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