We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
My experience with parcel monkey is very good. All the problems are actually with Evri
16/11/23 by Andrew M
Easy to use website, excellent prices, fast and efficient service.
16/11/23 by Elaine Tribley
Simplicity - I printed labels, they came, collected, couriered and delivered
16/11/23 by William Caulker
Fantastic service!
16/11/23 by RK
Large parcel delivered to nz. Received and all good!
16/11/23 by FW
Very pleased with service
16/11/23 by KelvinDale
Excellent service. You gave me options I couldn’t get directly from the couriers website.
16/11/23 by Miss B
I sent a very large parcel to Sicily, to an address out in the boonies with no house number or road name. And you found me! It took a week of trying every day, but you succeeded where many others have failed. Thank you SO much for not giving up.
16/11/23 by LLP
Very fast these lads
16/11/23 by Gerson de Randamie
I was able to get a good price from Parcel Monkey through Evri sending my parcel from Uk to IOM and simply took it to my nearest collection point. It took longer to arrive than expected with the cancellation of boats due to bad weather. Evri’s performance was great though in delivery. I would happily go through Parcel Monkey again in future.
16/11/23 by Val Kermode
Our two items was damaged ..it cost us 100 pound loss. Items was fully packed .boxed looked damaged on the way ..caused to damage the item
16/11/23 by Saritha
Really bad service. Very poor customer service. Do not use. Booked a collection on 12 November for a collection the next day (Monday). I was told this would be collected between 8am and 6pm. By 6pm no-one had come to collect. I followed up with ParcelMonkey and was informed that someone had to collect and had not been able to. They did not ring my doorbell or call my phone. I complained that evening and was told that it would be collected the following day (Tuesday). I waited in and it was not collected again. I followed up and was told it would be collected on Wednesday. On Wednesday someone came to collect but said that the item was too large. I had provided Parcel Monkey with the exact dimensions and weight of the product, but they had booked the wrong collection service. On Wednesday (today) I asked for a refund and have booked with another provider. A very bad service start to finish. Dont waste your time on them.
15/11/23 by Ben Davies
quite fast shipping, easy to do, very cheap recommended.
15/11/23 by Customer
I booked the next day but it took 2 days to arrive.
15/11/23 by Paul Thorpe
So easy to navigate through the website and they very efficient with the colle tons
15/11/23 by Mr Bedford
Yes really very good
15/11/23 by EB
It arrived when they said it would, that’s all you can really ask.
15/11/23 by John Longworth
Got delivered to the wrong please
15/11/23 by Jane Elson
Item was deliver within days from postage. Price paid was reasonable and easy to navigate
15/11/23 by Odette Giordmaina
IT WAS AN EXCELLENT SERVICE AT A VERY REASONABLE PRICE
15/11/23 by MO P
I paid for two transactions but only one was completed
15/11/23 by Customer
Rubbish tracking and poor communication. Labels took far too long to arrive for dowload and only arrived 15 minutes before pick up. Wont be using you again.
15/11/23 by John
Great service
14/11/23 by Customer
Efficient service
14/11/23 by William Juckes
Good service as always
14/11/23 by Robin Colla
Good price for transatlantic delivery. Parcel was collected and delivered within the quoted times
14/11/23 by Ann
Easy to use and accurate information
14/11/23 by Adam Webb
Delivery was confirmed at 13.50. You asked early today when it was still in transit.
Service was great.
14/11/23 by Nick Fairs
on time with no problems
14/11/23 by Ms Seddon
Excellent service
14/11/23 by Laura
Useful service let down by Parcel Force.
14/11/23 by customer
From start to finish this has not been an experience I wish to repeat. Firstly, there was no option for collection, but there was a list of local drop off places - I could do that I thought. But no, the first one I visited said firmly, and repeatedly, no drop offs, no drop offs. Rather than risk driving round and trying the other “drop off” places, I went home and started phoning round to see which would take my priority parcel, which I think was advertised as a three day delivery time. It turns out none of them, and by now I was at “drop offs” 13 miles from me. Fortunately one very kind drop off shopkeeper found some numbers for me to call; he also queried why I hadn’t chosen the collection option and was surprised when I said there hadn’t been one. How easy life would have been if this had been the case. The first number was no longer in service and no internet search revealed another one, and believe me, I looked. The second was the customer service number - forgive me I must take a small break before recalling this episode. This number is an automated service and when asked for my nearest drop off point that actually takes parcels, I was referred to the web site, scroll to the bottom it said, and I can find the information there. Except that all previous information turned out to be …wrong. With no person to guide me in the right direction, give me the answer to my question or indeed tell me how to get my expensive parcel on a plane to Australia short of taking it myself, I’m sorry to say I had small tantrum. I would have liked to have a bigger one, but I doubt the machine at the other end would have cared. By now a week had gone by and I was still no further in finding somewhere to drop it off. The web site clearly stated ‘do not use a depot, drop off only’, but what’s a person to do when they won’t take your parcel. Yes, I ignored them, I went to a depot. It was only 80, yes an eighty mile round trip, but they took the parcel. And very nice they were too, apologising and saying I was free to drop off my parcels there anytime. When I got back in my car, I laughed and laughed, like I’d use this service again. It’s been a week since my priority parcel was dropped off, it’s now sitting 17kms from its final destination in Australia, when it will be delivered, your guess is as good as mine. Will I be using this service again, I can categorically and emphatically state no. It can best be described as an experience. One I wish never to repeat.
14/11/23 by Ian
great service, pick up and delivery to Hong Kong in exceptional time... ????
14/11/23 by Christ Modder
Pick up was on a Friday and was delivered on a Thursday so it took 6 days from south to north Wales which I think is too long but overall good service and I will use it again.
14/11/23 by Raymond Tuck
On time, no damages.
14/11/23 by jonathan Jones
Excellent service
14/11/23 by Mr Thomas Davies
Absolutely amazing
14/11/23 by Lucia Rees
Be ware of additional charges on your card!!!
14/11/23 by Alexvittorio
Pleasant experience after wading through lots of issues trying to get the post office to deliver my 19kg parcel to be finally told they cant help or suggest anyone who can.
I also tried other carriers sites which were hard to navigate.
I just put in parcel dimensions and weight and got a good choice
of cheaper quotes that actually materialised.
Very happy.
14/11/23 by Neil D
My parcel is past its expected delivery date and still waiting for delivery at recipient. Can’t really fault Parcel Monkey. Parcel stuck for eternity with UPS. Parcel sent to a friend who is having palliative care treatment. Alas, I suspect friend will have passed by time delivery completed. ????
13/11/23 by Caro
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
