We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
The delivery was quick and all went smooth will definitely be using again.
31/10/23 by Customer
As a service "Parcel Monkey" literally delivered as per our contract, brilliantly!
31/10/23 by N Hobbs
Easy collection, and instructions. If sending international, do check if what you sign up for is a courier delivery at the other end. Mine was normal post which was fraught with delays
31/10/23 by Mr Andrew Smith
Easy to use and efficient service.
31/10/23 by Mark goodhind
Parcel Monkey is the best postage service I have come a cross. Period!
Never had an issue with their service. All you need to do is post and sit back and relax. I highly recommend them.
31/10/23 by Hassan Baloch
Easy to use!
30/10/23 by Vincent
Parcel arrived at its destination, took a little time but not a fault of the parcel company. Parcel force sent us one email which was different to the receivers email. Was very confusing and concening. Booking the parcel and posting was easy as we have done many before
30/10/23 by Jenny
Amazing Service!
30/10/23 by Customer
Delivery was late
30/10/23 by Customer
The worst company ever, I booked the collection 8 times, and each times the outcome was that they attempted collection, I can assure you that I was at home each times, I checked the cameras of my building and nobody attempted nothing. Both parcels were pre-paid. The custom service kept telling me to rebook as they assure me the collection still 20 days after this are not collected.
30/10/23 by Deborah Mantino
Pacel service bad I went to drop parcel at recommend shop but he refused to take its not in system
30/10/23 by Customer
Web site is easy to navigate, very self explanatory and great to be able to view a variety of costs and delivery times across different courier services.
30/10/23 by Lisa Murray
Very good service
30/10/23 by Chris Welbourn
Efficient and I had information that i needed
30/10/23 by naomimaxine
No problems
30/10/23 by Mrs G p
The parcel was returned to sender address for an internal error, and damaged. They offered 20 pounds refund but (allegedly) paid it to a closed bank account regardless of indications, so effectively I lost 20 pounds and got my items damaged. Unusual experience.
30/10/23 by Customer
All good and very easy to use service
30/10/23 by Barrie Fowler
Paid £18 for a delivery properly declared but still hit with a surcharge. Won’t be using again
30/10/23 by Jeremy
They arrived when promised, the driver was very helpful and friendly.
30/10/23 by Welshy Roberts
Booked a collection via parcel monkey on Wednesday 25th with Parcel force 24h service, Monday 30th parcel is still sat in the office not collected, 2 failed collections so far meaning our customer is unhappy and we are £23 + VAT out of pocket; no offer of compensation or refund - we have parcels collected on a daily basis from our offices so what is the problem with this collection?
30/10/23 by Customer
I stopped using them because the parcels were never picked up although collection paid for. As they were cheaper than parcel 2 go who never let me down I used them again. Paid for collection next day and again the collection never happened. It made me look unreliable to a new customer. Had to rearrange another collection and contacted them via web chat but not interested unless it wasn’t collected 2nd time. They did collect 2nd time but shouldn’t have to chase them to do what you’ve paid for. Best advise pay the extra few pounds and use parcel 2 go a far more reliable and better service.
30/10/23 by Matthew Montgomery
Easy to book, competitive pricing and low cost to add on appropriate insurance for peace of mind for an expensive item. My chosen courier, collected and delivered on time.
30/10/23 by kate
Posted with Evri 19 October. ---- Parcel still not indicating delivery. latest update at 10.08 Monday 0ct 23. "Were sorry your parcel has been delayed.well update the tracking when its on its way ..........." So where is it? 6 days elapsed since 23rd October!!
29/10/23 by Ian Lawrence
A bit long . For information.
29/10/23 by Customer
Everything went smooth from initial enquiry to delivery of the parcel.
29/10/23 by Joy Allen
Did the job, nice and easy
29/10/23 by Customer
Charged again for incorrect weight or size Utter joke £25 charge. I ship hundreds of parcels every week I over measure always to avoid this type of courier scamming. A disgrace and I WILL NOT USE AGAIN
29/10/23 by High Usage Customer
Easy to use website
Courier worked fine
29/10/23 by Tom
My parcel despaired.I paid parcel monkey it was 10 KG .After collected they charged me again.Now after 25 days my parcel despaired.DPD informed me that they return to the parcel monkey so contact them .When I contact with parcel money they said contact DPD. Parcel money order number #9959026 DPD tracking number 15504145025203 Any one hare can you help me plz.How can I take them to court.Thank you
28/10/23 by Md Siddiquey
Everything from start to finish was great!
28/10/23 by Patrizia Sergeant
Absolutely rubbish. Beyond rubbish. I used this company a week ago. I bought an item off ebay and convinced the seller to let me purchase it if I organised a courier which he agreed but time was of the essence as he was moving house. Well the courier through PARCEL MONKEY picked it up on Monday just gone, I waited on Tuesday, excited, but nothing. I thought maybe Wednesday but I got a message from the seller telling me the item had been returned to him on the Tuesday. ?? It had a new label over his. Well I have been intouch with PARCRL MONKEY ever since, they have kept blagging me off. After first they accused me of cancelling the order, then it was that they are investing it, abd just today, the seller has sent me photos of my item as he unwrapped it as he had to cancel my order as too late now. My item a damaged beyond repair. I just relayed this to PARCEL MONKEY who now say I didnt take out the insurance to cover my parcel so they wont be refunding me. Do they not get it. I NEVER RECIEVED IT WETHER IT BE DAMAGED OR NOT. AVOID , AVOID, AVOID. Nothing but hassle. RUBBISH
28/10/23 by HELEN LOUISE OLDFIELD
Never having heard of parcel monkey I didnt really understand how it worked. But logged on.....filled in the form and my choices appeared. Excellent.....even for me and Im not that good with computer
28/10/23 by Yvonne
I used Parcel Monkey to get quotes to send a gift parcel to France. They produced the labels and the custom forms and I was able to track the parcel though to delivery. The web site gave all the details/links needed. I have used them in the past and will be using them again for Christmas presents
28/10/23 by AMDD
Very good. Reasonable priced and efficient service, highly recommend.
28/10/23 by Annie
The parcel was picked up by parcel force. The parcel was picked up 10 days ago and still hasnt been delivered to destination address. Now parcel force wont let me know the status of my parcel and have asked me to enquire with parcel monkey. Parcel Monkey dont have the status they need to contact parcel force, who are not giving the status of my parcel, so I am now waiting indefinitely for my parcel to be delivered. Horrible experience so far and the customer service of both parcel monkey and parcel force is unbelievably bad.
28/10/23 by Mr RAJAN
helped find the cheapest option for me and was easy to use
28/10/23 by No Name Needed
They do just what it says on the tin .. xxx excellent.
27/10/23 by Customer
Easy and straight forward
27/10/23 by wayne linard
I paid for the collection of an item and parcel monkey took more money from my account, saying it was for additional Weight of the item. When asked for proof did not provide it. Would not trust b
27/10/23 by christy childs
We have not received our parcel!!!! The address is 1 Saxonfields UK WV68SX Tettenhall Wolverhampton United Kingdom Can you confirm where it was dropped? Thank you Leonie Egan For Janice Cain
27/10/23 by Leonie Egan for Janice Cain
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
