We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Cheap and delivered on time
19/12/19 by Catherine Wells
Easy to use and plenty of choice. No confusing comparisons.
19/12/19 by Alan
Sent an item via DPD and the package was torn into, with item arriving damaged
19/12/19 by Customer
Fantastic service - reliable, fast and straight forward
19/12/19 by Eirini
All delivered as arranged
19/12/19 by Claire D
Amazingly good and quick! Thank you!
19/12/19 by Customer Bilbija Alexandra
Easy to book, pricing clear, collected when due. But tracking could be more straightforward.
19/12/19 by Ms Anne Holden Read
Used on a number of occasions, always had speedy , professional service.
19/12/19 by colin powell
Christmas gifts to my grandchildren were collected and arrived the following morning at 10am!! Very reasonable costs. Only downside was I put a this way up message on top of the box, but the printed label, which was on front panel was turned to the top. I will remember in future to put print label where you want the box to be handled and placed.
19/12/19 by terry
Excellent Service !
19/12/19 by Customer
Great price, delivery time,paperwork templates ✅
19/12/19 by Eileen
courier never came
19/12/19 by Customer
Excellent service, picked up a little earlier than expected and delivered earlier too. Wonderful. Thank you and will be using it again when needed
19/12/19 by Customer
Easy drop off and delivered in good time
19/12/19 by Customer
Hastle free and always delivered on time.
19/12/19 by Small business owner Customer
Very quick, no problems at all
19/12/19 by Customer Roger
Great service. Easy to book, fast delivery and Parcelforce looked after this heavy, bulky item. Such horrific experiences with Hermes recently losing my parcel so very happy!
19/12/19 by Simon
Good service would recommend.
19/12/19 by Martin Hobson
Great value and much cheaper than if I bought it at the post office!
19/12/19 by Kasia Toniak
Picked up on time, driver helpful and professional
19/12/19 by Lorna Dalton
Sending parcels with ease...
Easy-to-use website, great service.
19/12/19 by Customer
Used for 3rd time, no issues, easy to navigate the website, easyto place the order, good communication.
19/12/19 by Elina
Great price with loads of options to choose.
Easy to arrange pick up and delivery.
Great communication and easy webpage.
Would recommend A*
19/12/19 by JH
I have been extremely disappointed with the service I received when booking an express 2 day delivery for my Christmas parcels home on the 1st December. I live in Scotland and booked this express 2 day service with Courier express to Ireland, through parcelmonkey. The package was delayed in pick up by 2 days and was then held with prohibited items(which turned out to be batteries for a prelit xmas garland within the plastic shipping container) until the 16th December! Despite my constant phone calls, no one could help me with my request to have it returned to origin- I even offered to drive 2 hours to the depot in Edinburgh but the customer service attendant couldnt guarantee it was there! When it did arrive back the container was smashed(it was a sturdy plastic storage box) and a birthday card for my niece had been torn open inside! I have since shipped it with another company and I am still waiting for my refund from ParcelMonkey(just short of £90) who keep giving me the run around- very unprofessional and I would advise other consumers not to avail of these services...
19/12/19 by Patricia Barry-Murphy
Sent a parcel from UK to USA, very easy to use. Competitive pricing
19/12/19 by Julian
Easy to use with a huge range of services to chose from .Excellent all round would highly recommend
19/12/19 by Sam
no parcel tracking parcel still not arrived. Not exactly brilliant.
19/12/19 by bob a
Great system, works really well and got the cheapest option. Thank you!
19/12/19 by Benjamin Britcliffe
Really easy to use. I would definitely recommend.
19/12/19 by Customer
Great service, great price.
19/12/19 by Susan Deane
Its difficult to itemise every single object with a value when you are doing someone a favour sending on their belongings - are you supposed to put what the items would cost in the shops if new or some sort of second hand value which probably wouldnt be very much. If they belong to someone else anyway, very difficult to know much about £££. I appreciate this is a customs requirement and not of your making, but maybe some more guidance for the uninitiated would be possible.
19/12/19 by Mrs Bryant
Worked just as anticipted
19/12/19 by N Ashley
Quick & reliable.
19/12/19 by SJ
Super service- Thank you xx
19/12/19 by Mrs Diane Margaret
Good parcel and thank you
19/12/19 by Nikoleta Lakatosova
Never had any issues with Parcel Monkey and I’ve used them for years
19/12/19 by Lisa
Did NOT appreciate being woken up at 01.45!! I get my emails on my phone, which went off at 01.45 to ask me if they did okay. The short answer is: No you did not! Ridiculous time for your system to be sending out computer generated emails. Trouble is that when you speak to someone, the only answer you get is "Well its computer generated". So who programmed the computer to send at that time? If I could give zero stars, I would.
19/12/19 by Phil Davies
Used before and will use again, great service
19/12/19 by Customer
Brilliant and speedy service to Canada
Easy to arrange, local drop offs and way quicker than Royal Mail, yet no more expensive.
Would highly recommend
19/12/19 by Val
Incredibly fast and efficient. 2 days from London to rural France
19/12/19 by John
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