We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
So easy from booking to the person receiving parcel other end.
17/12/19 by Shazyiw
Excellent price comparison website. I have been using if for few years now.
17/12/19 by Customer
The parcel was collected on the date arranged, which is more than Hermes could achieve. It has also been delivered and signed for which will help with my refund,.
17/12/19 by Satisfied customer
Shocking service. Amazon insisted I use these clowns to organize a return. So booked Courier next day collection at a cost of £12.50 They sent me a label to print and attach to the box, which I did. The following day Courier turn up to collect the parcel, and he refused as its not even one of their labels, and on closer inspection not even the correct delivery address, and by that not just a wrong road but an entirely different company. So today I have spent 2 hours trying to speak with them, finally get through on chat, and not even an apology. Very abrupt woman. Sent me the correct label, so now an hour later Im still sat here wondering if theyre even going to collect the parcel. Absolute joke of an outfit, sat here all day waiting for a collection, and will now have to sit here all day tomorrow as well.
17/12/19 by chunky monkey
very easy to book online however the driver who came to pick up the parcels was abrupt and rude he said he could not wait 2 mins for us to fetch the parcel(they were less than 10 metres away!) hence 3 stars
17/12/19 by Miss sheila billingham
I always use Parcel Monkey when sending parcels abroad. Never had a problem, when needed help Customer Service was excellent. Their prices are cheaper compared to others. I can recommend Parcel Monkey to others.
17/12/19 by Claudy
Easy to book, good price and arrived in France earlier than expected.
17/12/19 by Roger Scrivens
Easy to use, good price and item arrived to USA in a few days
17/12/19 by Roisin Donnelly
Excellent as always
17/12/19 by Customer
I arranged for Courier to another courier next day from parcel monkey and no one turned up 5 day’s in a row so I had to go elsewhere, couldn’t get hold of anyone to get my money back. Then after 6 days Courier Turned up!!!
17/12/19 by Customer
Brilliant. Post Office quoted me £57 for a delivery to Italy. Took it home and booked DHL through Parcel Monkey. Parcel was picked up 2 hours later for a similar delivery timescale, for around £20.
17/12/19 by Ruth Austin
Very speedy booking, good price and delivered to the international destination very fast.
17/12/19 by Laura
This is such a convenient service. and good value for money too.
17/12/19 by Debbie Stevens
Simple booking procedure, good price, quick delivery.
17/12/19 by Mr Livingstone
I sent a 20kg parcel from UK to Germany by road and was very pleased with Parcel Monkeys service. The package arrived earlier than expected and was still in good shape. All of my belongings were left intact.
I was kind of worried that most of the ratings here on Trustpilot were fake/given by the company itself but (at least for me) everything worked perfectly fine!
17/12/19 by Adrian
The drop off shop was open till 22.00, which was great help, I was able to track the parcel all the way, it was fast and great value for the money. I would recommend it.
17/12/19 by Jarka Weller
Easy to use, value for money and very happy with service. Can highly recommend.
17/12/19 by Carole Francis-Smith
My package has still not been delivered on a 48 hour delivery- this was sent last MONDAY!!!!
17/12/19 by Customer
It hasnt arrived
17/12/19 by Customer
Very easy to book collection. The items reached my customer in Canada without delays. Extremely happy with service. Thank you.
17/12/19 by Susan
Its easy enough to use as a service and flexible because you can drop the parcel off relatively fuss free at a location that suits you, however, the parcels NEVER get there on time, it is always delayed. You pay for 2 day shipping it takes about 5. (Not including weekends!) I still use the service for lack of another one sadly. When you bring this issue up to customer service they just tell you that its the delivery companys fault, you then get in touch with the delivery company and they tell you there is nothing they can do because you booked it via parcel monkey. Parcel monkey take no responsibility for this issue. Nothing is resolved. This is not a one off glitch it happens every time, whatever time of year (not just the holidays). Thankfully the tracking works, I can easily see that my latest parcel has been stuck in Belgium, with seemingly no rhyme or reason, for 5 days now - it works, sort of, but you need to bare it in mind that the service you pay for is actually misleading, give the parcel PLENTY of time and dont bother contacting customer services they are absolutely unhelpful in every possible way.
17/12/19 by Matilda
Apart
from the strike in France perfect way to send a parcel at a reasonable price
17/12/19 by Customer
good service. thank you
17/12/19 by Customer
I’ve never used Parcel Monkey before and didn’t even know of it’s existence. I’ll definitely use again. I had a parcel to return to Poland (a pair of boots), and after looking at Hermes, Post Office and FedEx etc I was beginning to wonder what I was going to do. Then ParcelMonkey came up; it was simple and straightforward and I could send my parcel via DPD which was as simple as dropping my parcel off at the nearest Matalan. Easy!
17/12/19 by Tracey Barraclough
Terrible service . Have to wait all day for collection . They added 10 kg more to the actual weight of my parcel and charge me extra. I would not have mind if it’s only 2kg more but 10kg is too excessive
17/12/19 by M. Constant
Excellent service when we have any queries about a parcel. Good follow up when dealing with non collection. And very prompt when replying to any queries.
17/12/19 by Buddy Rider
All good thanks a lot++++++++++++++++++++++
17/12/19 by Mr lawrence reveley
good stuff, use most weeks
17/12/19 by Customer
Quick and efficent
17/12/19 by Marianne Krogh
Excellent, good price and arrived on time.
17/12/19 by Rob Gil
Reliable as usual
17/12/19 by Angela Johncey
Spot on thankyou
17/12/19 by Customer Geoff
Took over a week to get there. I could see that the parcel was being held in a location near its destination for a couple of days.I contacted parcel monkey who only offered to email the carrier (dpd). No response from parcel monkey so in the end I contacted dpd myself and arranged delivery.parcel monkey are very happy to take your money for a delivery but then when there’s a problem they are not very helpful Will do direct to courier in future
17/12/19 by Finn
I use Parcel Monkey for sending parcels to the USA, Australia, Europe and the UK. I mustve sent about twenty different packages over a period of maybe two years. Every package Ive sent has been delivered safely and quickly and its so easy to book and use the site. Thank you Parcel Monkey, youve saved me heaps of money in postage! Rosemary Harle
17/12/19 by Rosemary Harle
So straightforward and easy to arrange. Good price comparison. Will use this going forward.
17/12/19 by Jeevan Duggal
Easy to use fast and efficient
17/12/19 by jenny
Thoroughly efficient throughout the proceedings.
17/12/19 by FJC
Dropped my parcel on Tuesday and was collected on Wednesday, it arrived at its destination yesterday (southern spain). The package said to of been in good condition,which was good to hear as Ive heard that sometime other peoples packages have been damaged. Would consider using this site again to send my parcels..keep up the good work!!
17/12/19 by William
Excellent service and delivered to Italy in the time scale stated. Brilliant will definitely use again.
17/12/19 by amanda millin
I was delighted with the service given - a decent price , prompt pick up and delivery down to Napier in 7 days - The link tracking the parcel is excellent and thus reassuring
17/12/19 by Paul Sharp
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