We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Excellent service! All my parcels has arrived on time.
19/12/19 by Customer
Easy and fast +++
19/12/19 by Customer
So quick and efficient certainly will be using parcel monkey again.Very reasonable,parcel arrived in good condition intact.was picked up at drop of site and delivered on Monday morning no delays .Psrxel was collected on the Saturday .
19/12/19 by MRS J W MAYHEW
Exellent service!
19/12/19 by Customer Aniko
I am very pleased. The price was excellent, the service was professional and timely. I would definitely use again
19/12/19 by Customer
very good and quick thank you for your service
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19/12/19 by soran
Reasonable price for UK > SG delivery, arrived on time.
Parcel lightly damaged by one of the forwarding companies, but content intact - so make sure you use sturdy (but environmentally friendly) packaging
19/12/19 by CH
Fantastic service from start to finish. We’re helpful website . Communication fantastic from collection to exported delivery. Will definitely be using your services in the future
18/12/19 by ANN spence
It took 16 days to deliver my parcel within the UK. Only after I chased was it finally delivered.
18/12/19 by Jane Drake
Delivery due today today but still not heard anything? Been at depot for 3 days & unable to get any sense from online chat?
18/12/19 by Customer
If I could give less I would. Lost a 2kg parcel of mine to Australia. DPD express air 3-5 day service. Didn’t collect from Sainsbury’s until 3 days after I had dropped off. DPD showed item was to be delivered on Monday just gone and it never showed up. As of right now no one knows where my parcel is and the items in it which are made by me are midwife scrubs for my friend who is a midwife and working over Christmas plus her daughters birthday that was Monday just gone which included a birthday present in for her daughter. Now no one can tell me where it is or when it might arrive and keep giving me bs excuses that they’ll get back to me.
18/12/19 by Tara Holland
Brilliant as always. Easy, quick and effcient. Wouldnt choose anyone but Parcel Monkey.
18/12/19 by Lynnette
very good service,friendly staff,i easy to follow forms,only downside is price
18/12/19 by Ainagul Higginson
Love this company...no fuss no messing good value....this company makes it so easy to send parcels to my boyfriend who lives overseas...so glad I discovered it
18/12/19 by Debbie
I have recommended Parcel Monkey to my family and friends - excellent service - easy to use web site - my two parcels were priced very fairly and collected and delivered as per schedule. Thank you!
18/12/19 by Customer
Very quick and efficient
18/12/19 by Customer
Parcel got there, but the tracking was very vague and after 2 contacts to customer service I was still none the wiser. Luckily just after that it was delivered, so I would use again but would like clearer tracking and more helpful customer service.
18/12/19 by Customer
Good service at a fair price.
18/12/19 by MICHAEL KELLY
Fantastic! Cant fault them! Timely delivery and the boxes survived without any dents etc. Great value for money!
18/12/19 by Customer
another faultless experience with Parcel Monkey....well done ????????????
18/12/19 by Unhappy Bellway Customer
quick easy service and collection this end. Cant comment on speed of delivery as sent to Lanzarote and parcel hasnt arrived yet. Second time I have used, no complaints.
18/12/19 by Customer Jenny Fuller
Collected on time and delivered on time, what more can you want!
18/12/19 by J Reynolds
Very smooth and easy. Great service for a more than reasonable price
18/12/19 by Customer
Very good experience with Parcelforce.
Quick pickup and delivery to EU.
Highly recommended.
18/12/19 by Customer
Picked a parcel up booked via parcel monkey to be shipped to Canada pick up on tuesday delivered Friday in Canada cant beat that
18/12/19 by Terry
efficient delivery
18/12/19 by Steven Govey
Can’t fault excellent service
18/12/19 by Diane atkinson
So quick and easy, very impressed.
18/12/19 by Michelle
Fast transit to our son in New Zealand
18/12/19 by Kevin Wilkins
The process of using Parcel Monkey was pretty straightforward if somewhat lengthy. However, I chose a 3-5 day delivery option. The parcel should have arrived at the very latest today. This takes into account the weekend which isn’t classed as business days which is fair enough. I have just checked on the tracking site & it says it is still at the depot! Not impressed with that!
18/12/19 by K. Douglas
Excellent service at a reasonable cost with fully tracking information available.
18/12/19 by Mr Robert Hawkins
fantastic service very quick and reliable wouldnt go any where else this is the third time i have used this company .Thankyou
18/12/19 by Linda Wicks
Couldnt ask for a better service. Great company.
18/12/19 by Jen
Excellent service.
18/12/19 by Customer
Collected on time and delivered 1000 miles away, safe and sound, in two working days.
18/12/19 by Street3ple
Very easy process
18/12/19 by Doug Morgan
Good value and prompt delivery. Easy service to use.
18/12/19 by John B
Prompt collection with a safe delivery at the destination, what more can you ask for.
18/12/19 by CustomerJohn Henderson
no issues other than having to use more than 10 characters in this post
18/12/19 by Customer
Efficient and helpful
18/12/19 by Bob
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