We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Went direct with Parcel Force far to expensive and had to take parcels to Post office, then went through Parcel Monkey still ended up with Parcel Force but £28 cheaper and parcels collected from my door, excellent service.
20/12/19 by Ronald Davies
My experience with Parcel monkey was very good. i was very pleased with their efficient service. i would definitely recommend Parcel monkey to anyone.
20/12/19 by CATHY
Absolutely rubbish My parcel still hasnt been delivered and its been more than 12days. Non existent customer customer service, no telephone number to speak the anyonr. Everything is via a messaging app and you receive generic replies. Worst service ever.
20/12/19 by Aniqa Afzal
Parcels not received
20/12/19 by Customer
Very impressed with your speed delivering to France
20/12/19 by Ann Mee
Excellent service
20/12/19 by Amanda Edwards
you got it to Hungary...she was impressed !
20/12/19 by Greg
Great service
20/12/19 by SK
Parcel Monkey is quick and easy to use when i am sending parcels to people, the choice is great and he prices are really good, will continue use!
20/12/19 by Tina Croft
Superb service and a simple process too. We posted a large parcel from the UK to New Zealand at a considerably cheaper rate than the Post Office quoted. The parcel arrived at its destination in 5 days which I thought was brilliant. Thank you Parcel Monkey. Well definitely use this service again and recommend to everyone.
20/12/19 by Ruth Willetts
The parcel has not arrived and the tacking gives no information, it’s been over a week and I used a 24 hour service, disappointing
20/12/19 by Customer
PM7791083 Parcel monkey shocking 4 weeks later after item arrived smashed to hell and over 50 messages still no refund and now not replying to my messages just fob you off making every excuse. Small claims court now being started to get my money back shock customer service Avoid like the plague save your self time and stress and go direct to couriers
20/12/19 by Mark Yeomans
A very fast efficient service that I will use again and again.
20/12/19 by Customer
After being let down time after time by a certain delivery company, I tried ParcelMonkey. I will never use anyone else. ParcelMonkey tells it what it is, with no hidden surprises, everything is clearly priced and they have never let me down. Thank you.
20/12/19 by Shardow
7 day later parcel PM7865860 to Denmark has not yet arrived
20/12/19 by Hans Hoff
First class service, arrived between the dates quoted. Competitively priced for sending to Australia.
Well done arriving in time for Christmas.
20/12/19 by Laura
Excellent service. Parcel was delivered promptly and I was able to track it and even see the signature of who signed for it.
20/12/19 by Anita
Great prices and quick international delivery
20/12/19 by Tine Ussingkaer
my package has been waiting to be collected for 3 days. Ive emailed them 7 times without an answer. they dont have a phone number so cant be contacted. they couldnt run a Bath.
20/12/19 by Olivia Genuardi
super fast delivery
20/12/19 by Ron Hunt
Excellent service
20/12/19 by Michael Grierson
Had to take parcel to depot yet again!
20/12/19 by Christopher Jones
Had to send a parcel to austrila where customs are very strict, parcel monkey found me the cheapest and instructions and forms i needed to fill in were very clear and helpful, parcel arrived in queensland after a week, very happy with the service and will be using again
20/12/19 by Dave
Good service
20/12/19 by Karen
Poor experience. Parcel was 4 days late, response was: Compliance with the estimated time of collection or delivery is not guaranteed. Great, thats helpful.
20/12/19 by Dani
Everthing was almost ok. My box was broken in a corner when it arrived home. Thanks God nothing inside was breakable!
20/12/19 by Elena
Brilliant I have used the service before and have used Parcel Force to collect the parcels from my home and even at this busy time of the year they arrived on time to where they were going. The prices were well below what I had been quoted by my local Post Office.
20/12/19 by CustAndrewomer
Wide variety of courier choices given. Reasonable prices.
20/12/19 by WILLIS KABAMBE
Thank you very much
20/12/19 by Customer
Very easy and good value. Dropped a star as 24 hr delivery was actually 72 hr.
20/12/19 by Lewis
Very easy to organise parcel to Belgium.
20/12/19 by Customer
Excellent, super cheap and super easy to use. Will definitely be using them again !!!
20/12/19 by Michael O'Brien
Really easy to use and amazing value !!!
20/12/19 by Customer
YOUR COLLECTION DRIVER WAS SIMPLY OUTSTANDING AS HE WENT WELL ABOVE AND BEYOND IN HIS ROLE DUE TO THE DIFICULTY IN ACCESSING OUR FLAT.
MANY MANY THANKS FOR YOUR CONTINUED EXCELLENT SERVICE - IAN
20/12/19 by CustomerIAN
Great service.
20/12/19 by G Matthews
always on time and great service
20/12/19 by Customer
Terrible service. After a first failed pick up Parcel Monkey then added additional fees stating the weight had gone over the limit as well as adding £40 handling fees once the package arrived at its destination (the declared value was £50!) I will never use this service again and I would advise you to book with your courrier service direct.
20/12/19 by Victoria H
The transit service is first class but giving full details of contents is very poor
20/12/19 by Nick Fairs
Excellent service.
Collection from home was so convenient and parcels all arrived at their destinations the following day, dispite going to opposite ends of the country.
Super impressed.
20/12/19 by Liz
This is 5 stars for delivery of my parcel from UK to Slovakia! I wanted to get it delivered before christmas, so I was worried, I know how busy it must be. But there was no problem. Everything went absolutely smooth. I really recommend!! Great price, only 4 working days (not even that long, it has been delivered on fourth day). Thank you!!!
20/12/19 by Customer
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