We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Fantastic. European delivery, quoted £58.00 on parcelforce website. £8.95 from parcel force via parcel monkey. And collection was perfect.
18/12/19 by Jane Hollywood
The service was brilliant . the parcel to Australia took the 5 days i was quoted it would, and it was a third of the cost that RoyalMail wanted .
I will definitely use again.
18/12/19 by anthony saunders
Goods picked up on time and received promptly.
18/12/19 by David Sellers
Does exactly what they "say on the tin" use them all the time for business shipping. Great service
18/12/19 by Kevin.Tanner4
Quick, reliable, no fuss, easy drop off options, secure service. Well done.
18/12/19 by Happy Customer
Parcel has been picked up from home as arranged, delivered on time. Great service. Thank you.
18/12/19 by Agata
Easy and convenient to use. Delivery from UK to DK always fast.
18/12/19 by Sol
Really fast and no issue. Great service
18/12/19 by Iacopo
Been using this website for a few years now and no problems to report. Easy to see the options, make a booking and pay using one website. I am loyal customer. However, like most online consolidators, not the only game in town and websites can be cheaper / offer more options so worth shopping around.
18/12/19 by Pressburger200
Apart from the initial clerical issues filling in the online forms the whole operation went very smoothly. The postage rate was excellent.
18/12/19 by Mr Howitt
My parcel wasnt send out because I used wrapping paper for Xmas to wrap my parcel. It was left at my local click and collect nobody contacted me about this it was only because I rung myself to find out why my parcel was not send. Had to go back to the local shop to repackage my parcel to be send of 3 days later. It arrived but terrible communication.
18/12/19 by Gabriella
Sent a parcel from the UK to Argentina. Took longer than advertised but arrived in good condition, with good tracking info provided.
18/12/19 by Jon Perkins
Used parcelforce service, Much cheaper than booking at the post office, easy to purchase, print and collection was stressfree
18/12/19 by Customer
Easy to set up, easy to track my package. Very recommended
18/12/19 by customer
If you want a parcel to be delivered swiftly and quickly then I would highly recommend Parcel Monkey. Used about 7 times before and as previously stated, service and delivery have been outstanding.
This years parcel to France, picked up from my porch at 11.15 am on a Wednesday, delivered at 1 pm on Friday, to the middle of nowhere, where my sister lives.
18/12/19 by Customer - Greater Manchester
Easy booking good service easy to track totally stress free very reasonable price.
18/12/19 by Graham Barron
Always deliver on time, cant ask any better!
18/12/19 by Elizabeth Long
perfect thank you
18/12/19 by Noni Allen
Quick and comfortable service.
18/12/19 by Darius
Picked up and dropped off. Great
18/12/19 by Bev
Best service, best prices
18/12/19 by Philip
The service remains the very best. My best wishes to all at Parcel Monkey for 2020 and beyond!
18/12/19 by Paul Rogers
What a great service and on time could not fault it. Great price too
18/12/19 by Sue
Excellent service, parcel got to Australia in 3 days.
The only reason I didnt give 5 stars was that the way that parcel weight is calculated was not apparent in the instructions.
I assumed that the actual weight of the parcel would be used, but instead, the weight is calculated using Volumetric weight.
I could have packed my parcel in a smaller carton had I known.
18/12/19 by Christopher J Storey
Awful service. Sent a parcel via Parcel Monkey and Parcelforce. They collected on the 11 Dec and so far no one has no clue where it is or when it will arrive, if at all. The tracking service online is useless, it tells you nothing. There is only email addresses to connect them, no phone numbers so the entire process is hard work and it doesn’t even work. I won’t ever use this company again, I suggest you don’t either.
18/12/19 by Nina
Excellent service. Delivered as promised
18/12/19 by Customer
Fast service , good price.
18/12/19 by customer
Simple, cost-effective, transparent. No problems, enough communication
18/12/19 by Steve
Quick and easy organising and a good price.
Delivery by Parcel Force on time.
18/12/19 by Customer
Excellent service!
18/12/19 by Igor Igor
The best. All arrived in perfect condition on time I ll recommend to everyone. Thank you
18/12/19 by Nunwill
Amazing service. I will use it again! Secure delivery, plus you can track your parcel.
Highly recommended!
18/12/19 by M. Watson
All good and well priced.
18/12/19 by Lorraine Brownbill
Convenient and easy way to send parcels - select between whichever service has a more convenient drop off point is great. Thank you
18/12/19 by Pavlina
Easy to use, very pleased with service provided
18/12/19 by Ken Donaldson
The service was ok until it get to Portugal the delivery man, didn’t phone for deliver we add to make so many calls just to try for him to deliver again after three days so bottom line was woke the package was in dpd was ok in chronopost in Portugal was bad
18/12/19 by Paulo Ricardo
Excellent service as usual.
I dropped my parcel at the parcel force depot on friday lunchtime and it was delivered to Copenhagen Monday.
Quick service and a very reasonable price 8kg for just over £17.
18/12/19 by Sue Andrews
Excellent delivery service!
My experience with the force was perfect.
I noticed a lot of bad reviews but i realy couldn´t say anything bad. Best price i found online, fast delivery and they kept me constantly informed throughout the delivery process from Coventry, England, to Hamburg, Germany.
At one of the Coventry depots, which is a small convenience store, the employee had no clue what to do with it though since there was no scanning code on the packing label. So in the end i had to convince her to take it.
But it got picked up 12 hours later and delivered within 8 days.
The package contained a guitar amongst ohter things. Everything arrived intact, no singnes of wear and tear on the parcel.
Absolutely the best i could have hoped for.
May the parcel force be with you...
18/12/19 by Julian Gjessing
Very user friendly website. Parcel picked up and delivered very quickly to New Zealand. Excellent service again from parcel monkey.
18/12/19 by Kathleen Bence
If I could rate 0 I would the parcel arrived damaged
17/12/19 by Customer
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