We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
First time Ive used Parcel Monkey. Quick search found cheaper quote than if Id gone direct (to DPD). No problems with drop off, and item delivered overseas (to Portugal from UK) in less than a week.
16/12/19 by customer
Good efficient service
16/12/19 by Customer
Very straightforward to use. Much cheaper than just taking parcels to the post office. Hint - when you get to the page where you specify parcel details, scroll to the bottom first, and fill in the itemised list of parcel contents and their values. That will add everything up for you, making it easier to fill in the bits higher up the screen about insurance. Also dont forget to print off the customs declaration!
16/12/19 by Steve Roberts
Best service for parcels going abroad. Picked up at door and delivered to Germany within the week. Excellent service
16/12/19 by Margate clark
Probably the worst parcel service available. A week after my parcel was sent to Australia, it mysteriously returned to my next door neighbours house. Its chosen courier, DPD, says "not our fault, Parcel Monkey failed to insert the address into our system." Parcel Monkey, who only work Monday-Friday, after lengthy emails, merely offered me a refund, with no apology.
16/12/19 by Paolo Black
Disappointed in transit time. This package took far too long to arrive at its destination, and did not include the adequate customs information for a speedy delivery. I sent another package with a different (notoriously slower) courier the next day and it still arrived nearly a week before the ParcelMonkey delivery. Customer service was of minimal help when contacted.
16/12/19 by Annie
Parcel collected when booked and delivered in a few days to an address in Sweden. The cost was very competitive.
16/12/19 by CutlerySearch
Good service. Prompt delivery.
16/12/19 by Peter Singleton
Easy to use and very prompt delivery.
16/12/19 by Yvonne
very straightforward - easy to use and understand delivered low cost parcel service to Jersey picked up by Parcelforce on Monday delivered Thursday ahead of time !
16/12/19 by Simon Whitaker
Used it many Times. Always cheap and reliable
16/12/19 by F Stefano
Brilliant service as before, thank you.
16/12/19 by Irena Lewis
placed an order on Sunday for Monday collection. It said the print label will be available in 30 mins...why not immediately I don’t quite understand. So I wait half hour and still nothing. So sent an email. Monday morning they process the order for collection on Tuesday. What was the point of using this pathetic system. Would be quicker to take it to the post office. For something that’s relatively simple, the technology is quite poor with this company!
16/12/19 by Raj R
I have never had a problem using Parcel Monkey in all the time i have used this service. Great staff to contact when needed and will help in any way they can. Top service. Thank you Parcel Monkey.
16/12/19 by Satisfied Customer
Really misleading service. They will sell you an upgraded compensation and insurance package and then when things go wrong say your item doesnt comply with their restricted item list which covers almost every item you can imagine. Still happy to take the payment and upgraded insurance without upgrading their service in any way. AVOID
16/12/19 by jeremy
Easy to arrange, prompt delivery. Have used several times and always found to be excellent service - will be using again.
16/12/19 by Kate Hart
Excellent online service cuts out a lot of hassle. Note that whilst Parcelforce in comparison website Royal Mail is not. For small parcels 2KG or less where you don’t want any insurance RM significantly cheaper than the options on this site, so just need to be aware. But can’t fault the system itself - good one!
16/12/19 by Troy
I would have given 5* but it said the parcel had been signed for but it wasn’t! The parcel could have gone anywhere! Spoiling Christmas for my Granddaughter.
16/12/19 by Karen
Cannot fault the delivery at all. Will use them instead of Royal Mail. Cheaper and more reliable.
16/12/19 by David Fraser
I posted a parcel to Germany with parcel force through parcel monkey.
It cost less than £10 parcel force quoted £35
It was posted Monday pm and arrived Wednesday am
GREAT SERVICE
16/12/19 by Customer Ian
Excellent service from start to finish I will definitely be recommending.
16/12/19 by Customer
Parcel sent to my daughter in Melbourne for Xmas has never arrived!!!!
16/12/19 by Customer
Quick and reliable! Plus really good prices too.
16/12/19 by Customer
Quick transfer but people dont care about parcels, even if on the parcel are labels showing FRAGILE christmas gift broken, disappointed!!!
16/12/19 by Customer
Hi there, you did just great like always i always trust you to get my parcel in one piece and on time to my family, keep up the good work...
15/12/19 by Susan Kay
Hi, please ignore our first review, yes it was not delivered as stated, that’s because our plastic box smashed, it was kindly wrapped in shrink wrap and delivered a few days later on the Thursday the day of the strikes, nothing was missing or damaged and the driver could not have been nicer, sorry for the first response, the overall service was excellent.
15/12/19 by Louise Clark
Very simple to use and efficient service
15/12/19 by Customer
Very pleased with the service. Used a number of times all have been positive with no complaints.
15/12/19 by Customer
Amazed at how quickly my parcel was delivered! Very reasonable price too
15/12/19 by ECB
I dropped off the package on the 4/12 and now its the 15/12 and its still not been delivered
15/12/19 by Darren Reeves
Great service and delivery time
15/12/19 by Fiona
Great price and fast delivery using DHL
15/12/19 by Customer
I used parcel monkey last week and thought they had done a great job , my parcel arrived the next day and all was good ....until a week later when I received a message saying that the courier had measured my parcel and it was 65x65x43 instead of the 70x60x35 that I had stated and this was then calculated at 9kg heavier than the 20 kg stated by myself, even though every retailer has the same product an elite direto trainer with a shipping weight of 19kg I had £52 extra taken of my credit card to cover this , after an initial £26 ....be very wary , I feel they give a competitive price then just scam you when delivered .The courier they used was parcel force !
15/12/19 by Richard Butt
Was easy to use, good price and arrived on time and safely. Very happy this time.
15/12/19 by Anja A.
I have nothing but praise for this site ..my family live abroad now I can send my parcels quickly and much cheaper
15/12/19 by Rodney Slack
excellent service
15/12/19 by Kamaljit Bharj
Parcel arrives in 7 days in excellent condition no damage.
15/12/19 by Ernest Burneik
Best service ever!!!
15/12/19 by Customer
There is not information about my package and you have asked me to review how you did it. I’m still waiting for my package.
15/12/19 by Customer
Parcel dleivered intact in time and Tracking available at all times...Excellent service
15/12/19 by Vincent King
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