We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Collected on time delivered in good condition on time done
15/12/19 by Jimmy
Fab service at reasonable cost.
15/12/19 by Janice Hanvidge
Great honest help to a small business very much appreciated I would probably add an extra *!
15/12/19 by Cameraland
Great postage services but often sudden huge price rise between quote and final payment!
15/12/19 by P Senanayake
It took ages, at least 30 messages forth and back over 2 weeks of totally nonsensical communication and inconsistent requests of an almost offencive style, until ParcelMonkey came forward that the shipment got lost. Now even their claim form is disfuctional. I have requested a dozen times to talk to a senior manager, and Im constantly being fobbed off. There is no way to get anybody responsible to talk to me and there is zero accountability. I have no way as a client to get any form of recognition of what truly happens or to get any satisfaction.
15/12/19 by Marc Steinlin
Good rates, parcel arrived on time with DPD without a problem.
15/12/19 by Kata
Great service easy to use.
15/12/19 by Micklewright
Excellent service provided by Parcel Monkey. They supply you with a list of companies and it is so easy to use. Highly recommended.
15/12/19 by Mr Eastwood
I have used Parcel Monkey for many years and they always provide an excellent service with excellent shipping rates.
15/12/19 by Bryn10_2 EBay Seller
Great service! Great Price! Service was amazing!
15/12/19 by Gail
Great fast service
15/12/19 by Landen
Very happy with the service
15/12/19 by Customer
I used Parcel monkey for the first time to send a parcel to Australia and will definitely use again. It was half the cost of Royal Mail and was able to track the whole journey and it arrived within 9 days. Very happy!
15/12/19 by J Wakefield
Thanks a million yet once again for a trouble free transaction and shipment. The parcel was delivered promptly and well within the time frame given.
15/12/19 by MARY PATTINSON
Picked up 6/12. Still not with customer 15/12
15/12/19 by Customer
Never had any problem.
15/12/19 by Stefania
i use parcel monkey often and have never had an issue with them, have recommended them and will continue to use them
15/12/19 by sally
Very pleased with their time . Delivery was spot on .
15/12/19 by Leonela Macedo
posted on monday, delivered in Portugal on Friday, really fast and efficient used dpd uk and chronopost in Portugal. 5star service this time.
15/12/19 by Ricardo Paulino
Yet another faultless delivery can’t fault you
15/12/19 by Customer roy jones
First time using Parcel Monkey UK , the price was correct and my parcel arrived at time. I sent it Monday Evening from UK and he arrived Thursday morning (south of France).
15/12/19 by steven
Excellent. V easy to use and so far 100% service.
15/12/19 by Mr Scott Chambers
After shipped they send me an email asked for extra money cause “somebody” said the package is over weighted but I’ve weight it before and it won’t be possible to be over 7kg. It’s actually 6,6kg. And they said it’s over 10kg so I asked them for proof of evidence and nobody ever responded. Worse experience ever
15/12/19 by Customer
Quick and painless service
15/12/19 by Customer
The site is easy to use, the pricing is reasonable and the collection and delivery went smoothly
15/12/19 by Cheryl Bingham
I would never use again. After having my item for over a week it was returned as prohibited. This was two brass ornaments to go to the USA. No contact was made to let me know they were being returned or why.
15/12/19 by T Watts
prompt collection of parcel,
arrived before date given
15/12/19 by patricia kearney
prompt collection of parcel, driver very courteous
parcel arrived before date given
well done
15/12/19 by patricia kearney
Even when difficulties with the shipper occur, parcel monkey are there to smooth the process and solve the issue.
Excellent service as always.
15/12/19 by Martyn Chilvers
Parcel was never collected. Terrible service
15/12/19 by Customer
Efficient process and easy to use
15/12/19 by Ian J
Everything was very smooth, dropped off at the post office with no issues and our parcel was in New Zealand within 4 days well within the specified time, as this was sent mid-December I was impressed it easnt held up. I have used this service before and will continue to use them.
15/12/19 by Rob Bennett
Quick and simple to use. Lots of choices, easy to pay, easy to use.
15/12/19 by Mr PHILIP VIPOND
11.5kg parcel delivered to France. Dropped off on Saturday delivered on Tuesday.....fantastic...and only cost £14.95
Will definitely use them again
15/12/19 by Martin Pickard
Good price, collected on time and delivered to Australia on time. At this time of year especially good.
15/12/19 by Graeme Westney
Value for money and speedy service
15/12/19 by Customer
Showed me the best priced courier to use and it was an easy process. Would recommend them and would use again.
15/12/19 by Margaret McRobie
Another speedy delivery ???? by parcel monkey ????
15/12/19 by John Risbridger
I am actually happy with parcel monkey however, I am not happy with one of its contractor DPD. DPD has not knowcked my door or rang my door bell but it clais having done so ! I was at home all day following up my e-mail updates and DPD has not delivered my packages. Monkey Parcel shoud do something about this behaviour from one of its contractors, DPD. I have already complained to DPD about my dissatisfaction.
15/12/19 by Customer
Excellent service from start to finish.
15/12/19 by E S Northern Ireland
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