We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Absolutely great. My daughters Christmas parcel arrived in Spain when the company said it would- thank you very much !
Happy Christmas!
16/12/19 by Martin Cole
Excellent service and good price
16/12/19 by Customer
Paid for headphones and 19 days later no headphones despite several email requests for update on purchase and delivery. All messages have been met with silence. Dont know what to do now. Shall try phoning and/or issue proceedings for return of nearly £200 remitted. I wont be using this seller again.
16/12/19 by William Cawley
Really quick easy to use service ,considering my parcel are being sent to France to a skiing resort.The only thing that has happened the last twice iv sent a parcel its being left at the local post office for my daughter to collect even though when Im tracking the parcel its stating it has been delivered when it hasnt.
16/12/19 by Customer
Failed to deliver when they said as they were in wrong location even though label had correct address. Recipient waited in all day for parcel.
16/12/19 by Customer
The last two times I have used parcel money for a collection it has taken at least 3 days for them to be collected instead of next day which I had booked
16/12/19 by Grace Bennett
Always use parcel monkey when sending parcels and have never been disappointed with the service and price
16/12/19 by M Ryan
Excellent service, I sent two parcels one to Spain and one in the UK, the one to Spain arrived within 4 days and the one in the UK was posted on Friday and delivered on Monday , you cant beat that, thank you Parcel Monkey !
16/12/19 by Yvette
Appaling service. Dropped off a parcel for pick up on 02/12/2019. Today is 16/12/2019 and the parcel is missing in transit. PM cannot find any information for me. They claim to have contacted the courier but have not comeback to me. This was 6 hours ago. Absolutely shocking service. would give tham ZERO star if possible!!
16/12/19 by Alan
Collected next day, Delivered the following day as requested.
Emailed delivery time slot on day of delivery. Goods delivered within time slot.
Fantastic pricing.
Recommended. no issues. Smoothest courier service ever used.
16/12/19 by Customer
As always. On time and zero hassle
16/12/19 by Paul Kelly
Great service
16/12/19 by Gillian
Exelent no problems really good and got there really quick thankyou
16/12/19 by Customer. Karen
Arranged for Parcel to go to the Netherlands. Simple process and parcel arrived within 48 hours via Parcel Force.
16/12/19 by C Twigg
Very swift delivery to Denmark.
16/12/19 by Pat Morriss
Great again! Thanks!
16/12/19 by Customer
Easy,quick to set up, and good price.
16/12/19 by alan richardson
Easy to follow instructions for sending your parcels and great savings on the price you pay for sending your parcel
16/12/19 by Customer
Good service, tough it took longer than promised. It took 10days instead of the 5-7days.
16/12/19 by Joy
No complaints
16/12/19 by Mr Malcolm Chilton
Cheap and fast door to door delivery!
16/12/19 by Marcin Walecki
never let me down
16/12/19 by Customer
Last Monday l sent a parcel to Italy it still hasn’t arrived they are saying there isn’t enough address I have had the address check and it is right I have been sending parcels to the address for the last twenty year and never had this problem before Iam very disappointed with your service Parcel number EK619072765
16/12/19 by CustomerCarole Pace
Absolutely excellent service, website easy to navigate and a selection of prices. 8.8Kg parcel collected at 1745 hrs on the Monday and delivered in Frankfurt, Germany on the Thursday afternoon. Would highly recommend using Parcel Monkey.
16/12/19 by Geoffrey Ryder
So easy and before Christmas even faster than ever
16/12/19 by Customer
Excellent service, parcel was collected and delivered before the estimate. Will definitely be using ParcelMonkey in the future for my heavier items. As a start up business it helps a lot to know I can rely on their service. I used DPD in this instance.
16/12/19 by Kimberley Richards
Again - great service from Parcelmonkey - cant recommend them enogh!
16/12/19 by Aneta
Excellent, no fuss - delivered ahead of time - first class service
16/12/19 by Gordon
I have used parcel monkey a few times. I have always found them to be the cheapest and have never had any issues.
16/12/19 by Customer
Best of the best
16/12/19 by Customer
In nearly all cases the parcels were collected on time and delivered on time. Only problems of collection and delivery were on packages over 30kg.
16/12/19 by SSL
Very happy with your service, thank you very much
16/12/19 by Customer
Delivered within working days stated. Parcel received as sent. Undamaged will use again.
16/12/19 by D. White
We started to use parcel monkey as we heard through the grapevine these are the guys that compare the best price, for sending and receiving parcels. I have not had any faults with Parcel Monkey what-so-ever and they deliver great customer service!
16/12/19 by Customer
Excellent, on time
16/12/19 by Customer
I had to arrange delivery of some large heavy speakers. I tried ParcelForce directly via their website. I then found, through Parcel Monkey, that I could arrange for them to be sent via ParcelForce at a lower cost!
16/12/19 by Take55555
Intuitive process. Very user friendly. No problems at all.
16/12/19 by David Wright
Great service at great rates
16/12/19 by Matteo
Excellent service
16/12/19 by Andy A
Easy to use website, clear instructions, competitive price. Parcel arrived at its destination intact and in excellent time. Will use again
16/12/19 by Rosemary Nicholls
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