We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
The website is easy to use even for someone like me who struggles with this sort of technology and the prices are very competitive.
13/12/19 by CustAndrewomer
I was supposed to have my parcel collected from my address. I wasted two days off from work waiting the courier. Two days consecutively no messages, no communication. With the weekend in the middle, it took another 3 days to be collected. Today I received a communication that I owe them 1.85£ because the parcel exceeded 5 kg!!! It was a mobile phone and the parcel weighted 590grams and not 5.9kg ad stated in the email. Since i wanted to be sure of the shipping, I declared and paid in exceed for 1kg. All I just said is stated in the account I used for the delivery. I am extremely disappointed and this will be an official complaint.
13/12/19 by Antonio
Great service from start to finish ????
13/12/19 by Mr Lee Burton
I was a little apprehensive after reading some negative reviews but I thought I would take a gamble because the savings were huge. I can honestly say that Parcel Monkey exceeded my expectations and I cannot fault them. So easy to use, great prices and service, I would definitely use them again and wouldn’t hesitate to recommend them.
13/12/19 by K Regan
Excellent service. Fast and efficient
13/12/19 by Anthony
My boxes got deliver from UK to Spain in less than 5 days
13/12/19 by Victor
Good service. Package arrived on time.
13/12/19 by Neil Ritchie
Highly advise against using Parcel Monkey - used their services to book a collection with Parcel Force. Item collected on time but arrived yesterday, nine days later, after paying for an express 48 hour service. Parcel Monkey only contact the courier by email so you can only imagine how long responses take so I ended up chasing the depot directly and the courier company directly myself so don’t expect Parcel Monkey to do anything substantial. After item arrived, parcel force confirmed I could submit a claim for the fact I paid a premium for the fast delivery and Parcel Monkey now point me to THEIR terms saying no refund unless it doesn’t arrive for five working days and mine arrived in the evening on the fifth working day despite paying 48 hour delivery. Will be making a formal complaint to both PM and parcel force - avoid this company at all costs everyone and book directly, much more helpful!
13/12/19 by Tenishia Iles
I used parcel monkey to send a parcel to Germany. The whole process was quick and easy, would recommend.
13/12/19 by Anna
Terrible company! Nowhere to enter package dimensions so they give you a fake price then tell you after youve paid you have to cancel the whole order and start again. They sell DPD Pick Up but you have to drop it off so its not pick up at all! MISLEADING!!!
13/12/19 by Kelly Jameson
excellent efficient service...would totally recommend
13/12/19 by Customer
sent a parcel to the USA and it arrived in six days. this in the run up to Christmas.
will use them again
13/12/19 by Barbara
Cheaper than the Post Office for larger parcels. No problems.
13/12/19 by E Smith
Excellent service
13/12/19 by Customer
Third time using parcel monkey. No problem whatsoever
13/12/19 by David Smith
I have used this service a few times not but the service is a lot worse now I paid for a parcel to be delivered with in 5 days it’s been 11 days now it’s still not been delivered
13/12/19 by Customer
Parcel Monkey is usually OK, but on this occasion the courier (DPD) failed to turn up on the day, and it was difficult to use the website to reschedule. Despite getting two text messages from DPD confirming they would be coming on the day I had been advised, they failed to turn up. We had to stay in all day in the hope that they were coming. When they didnt turn up, I emailed DPD to ask what was happening, and got no response. so went to their website to reschedule - it only allowed the one option of rescheduling to the next working day. I got no more texts from DPD, and they just turned up unannounced late on the rescheduled day. That was two days we had to stay in on the off-chance that a courier might decide to turn up.
13/12/19 by Doug Maclean
Good value service parcel arrived earlier than predicted.
13/12/19 by evan evans
Amazing service!! Always reliable and fast. Never had any problems. Will be using it in future.
13/12/19 by Isabella
Simple to use much much muuuuuuuch cheaper than Ive found elsewhere (even with the actual delivery company!) It took maybe 3 mins to set up my account and 2 mins to get a quote and pay. All I had to do after that was go about my day and wait for the delivery dude to come pick my parcel up and go. Email confirmation with labels etc are clear and easy to understand. I will be using parcel monkey for all my parcel sending needs from this day forward.
13/12/19 by Katie Franklin
Very professional service.
12/12/19 by Puff
brilliant service.Would defiantly use again.????????????????????????
12/12/19 by Customer
Fast simple to organise service thank you
12/12/19 by Happy Customer Aberdeen
It was really helpful to discover a range of options and prices available to me after having problems with the postal service.
12/12/19 by NPowell
I do not expect Parcel Monkey would be so efficent!
12/12/19 by Mirian
Fast, reliable and good prices.
12/12/19 by NextPuma
Best service ever
12/12/19 by Giulia Sacchet
Excellent Value. Used Parcelforce and good discount achieved by using Parcel Monkey.
12/12/19 by Paul Gomersall*
All very simple from start to finish, and parcel arrived promptly.
12/12/19 by Stephen Shaw
Fast, convenient, will definitely use again
12/12/19 by James Kennedy
Parcel collected and delivered in good time.
12/12/19 by Leslie
Swift, effortless and value for money. Excellent service
Do exactly what they say they will.
Nottingham to SW France, pick up am Friday delivery am Tuesday
the best
12/12/19 by Lynne Bromley
So easy to use as a first timer , will use them again for sure
12/12/19 by Glenn Hinton
Excellent prices and met all expectations
12/12/19 by Carole
Fabulous service - and so simple.
Great, easy-to-use web site with very easy-to-understand information.
Drop-off was very straightforward and delivery was quicker than quoted.
12/12/19 by Mr Graham Whittaker
Parcel was collected and delivered at times stated. Easy to arrange. VG service.
12/12/19 by Linda Price
Excellent easy service and item delivered on time to its destination.
12/12/19 by Greig
All ways one week to get to corfu
12/12/19 by Marilyn Hall
Fantastic service!!!????????
12/12/19 by Customer
Exellent serice!
12/12/19 by Customer Aniko
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