We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,515 reviews.
Good choice, great prices and easy to use.
29/10/19 by Chantal
thick cast alloy casing smashed to bits by parcelforce , sent through another courier.com, no compensation , total lose
28/10/19 by A pope
Great service
28/10/19 by KPAT
Pick up and delivery were both in time, had no issues. Track & trace was not fully up-to-date though.
28/10/19 by Customer
My pack arrived in Italy quickly, it was faster than I expected, less than 4 days.
The collection at my place was excellent, I received all the information about the time scheduled for it, the courier was punctual.
Also, the courier in Italy called the person who received my pack in advance to inform about the delivery.
I am very happy about the service it is definitely worth and easy.
28/10/19 by Maria Pia
Booking a collection/delivery is straightforward. All information is easy to understand and no problems were experienced during booking and paying. Received the confirmation email promptly and within 30 minutes should have received the address labels to print. This did not happen. I contacted the online chat services and the lady I chatted with sorted everything out for me. I would definitely use Parcel Monkey again.
28/10/19 by ZedBee
User friendly website good communication
28/10/19 by Customer
Simple & efficient!
28/10/19 by Andy Banes
Parcel arrived at its destination broken, but website for booking easy to use
28/10/19 by Guest
Absolutely brilliant! First time, but not the last, using Parcel Monkey!
So easy to navigate the site, printed the labels, sent my parcel from UK on the Monday, was in Spain on Thursday!
28/10/19 by H Farr
All completed with no problems.
28/10/19 by John Johnston
3 day delivery and great value for money!
28/10/19 by Customer
So easy to use, super fast delivery, highly recommend.
28/10/19 by J Mc Glynn
Excellent service will certainly use them again
28/10/19 by Alison
Could not have been easier. Cheapest rate. Print off label. Deliver to PO
28/10/19 by Max , Poole
I was scared to step away from my usual methods of shipping, but after a totally seamless experience with PM I dont know why I didnt try it sooner!
28/10/19 by Samantha
Perfect in every way
28/10/19 by Ms. Olwyn Latham
very good booking service . very good pricing . collected when said .
but carrier should have delivered next day but took four days to deliver .
28/10/19 by Mr Mellor
Simple easy cost effective tyres picked up at local post office easy
28/10/19 by Tim
Very good service for smaller shipments with competitive pricing and in some instances, actually better than if holding trade accounts with some courier services.
28/10/19 by Customer
Excellent service...recommended
28/10/19 by Kenneth Baggus
excellent service as usual
28/10/19 by MARK SMITH
Easy to use site, fast service. Does what it says on the box.Excellent.
I have used them several times now.
28/10/19 by MRS BALL
This is my first experience of using parcel monkey and I’m very pleased with the whole experience from booking the service that suited my needs to payment and throughout the collection of my parcel to the satisfaction of knowing my parcel arrived safely with my customer and in good time - easy to use website and a really good experience would use again for sure.
28/10/19 by Nigel Cocking
Excellent service.
Good rates.
Used many times.
Recommended.
28/10/19 by Ian Atherton
A parcel, packe online with the t&Cs was delivered with contents damaged It was delivered through these Monkeys via ParcelForce and arrived as specified when the delivery was ordered. The package contents (A heavy speaker) arrived damaged. I sent all pics of damage to the Monkeys with a claim for £50 maximum. I wrote to them to claim, submitting pictures of evidence of gross mistreatment of the strong double walled box, the packaging and the damaged contents. They said they would handle it "in house" even though I insisted that Parcelforce had obviously caused the damage and I wanted to claim directly from them. They have refused compensation and despite me asking for the consignment number used by parcelforce so I could claim directly they now tell me on last correspondance "As we are the account holder and you selected the service through us, we have provided you with the outcome based on the information you have sent us, as per our claims process. We can raise this with Parcel Force, however it is likely that they will advise the same." They are stretching this out so it will be too late for Parcelforce to bother due to the long time I have been trying to get the claim from them. If your sending a parcel through these Monkeys then beware! If you want to claim you wont get diddly squat. I wonder if they pay Parcelforce for the insurance at all????
28/10/19 by Kulu Criss
Great! Fast, safe and cheap!
28/10/19 by Customer
Collection, delivery and pricing were all satisfactory. However, I would have really appreciated estimated collection and delivery times.
28/10/19 by Customer
Easy to use service and quick efficent delivery.
28/10/19 by Peter
Fast shipping ever !!! The best door-to-door service!!
28/10/19 by K C
Brilliant Service at an Affordable Price
27/10/19 by Jimmy Smyth
Needed a multi package delivery option for a Facebook purchase that was way too far to collect. I was quoted £55 by the seller (heavy tent)
I went to Parcel Monkey and only paid £22 I was able to track my parcel and it arrived when expected. (48hr) Will definitely use again
27/10/19 by John Merritt
Parcel was collected as arranged and delivered on time. Would recommend to others
27/10/19 by Customer
Parcel monkey service and price was great. Parcel force service was abysmal!!! As a result I’ll probably not use parcel monkey again, which is a shame...
27/10/19 by jed green
Very easy to use. Sent parcel from UK to France which was received 2 days later????
27/10/19 by Chris
An excellent price and 5 star service, I couldnt be happier.
27/10/19 by Andrew Green
Gave good choices and value for money.
27/10/19 by Gaz
A lot cheaper than going direct
27/10/19 by Peter
great service .. no issues from start to finish
27/10/19 by mrs loader
Great service, reliable and easy to use.
27/10/19 by Simon
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