We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Tracking showed the parcel was delivered however this was not the case at all. The parcel was not received until the following day. We had a deadline to meet and failed due to this - rather disappointing.
05/11/19 by Customer
Appalling service. I paid for a 3 day service and its now week 2 and the parcel cannot be tracked . No idea where it is and customer services cannot even understand what my query is. If I have paid for a 3 day service why is it scheduled to be delivered in 2.5 weeks? customer services seemed to believe it must be going through customs. I will not be using DPD or Parcel Monkey again. I have yet to know if my parcel can be located.
05/11/19 by Ruari888
Great, well priced delivery service. I used it to send a parcel to France. Parcelmonkey came in cheaper than anyone else and the parcel arrived promptly and without any damage...would definitely recommend.
05/11/19 by Wilson
Very punctual.
05/11/19 by Customer
Package was tracked and sent to Spain. The postage was a very good price. Delivered to address. No issues.
05/11/19 by Katie
Great service again.highly recommend parcel monkey will be using again shortly for Christmas parcels.
05/11/19 by Customer John Scottish highlands
Great service and price..all good.
05/11/19 by Raymond
Absolutely incompetent! Booked in advance for NEXT DAY shipping via TUFFNELLS but goods were never collected, after pathetic apologies (but no explanation as to why / should have known better) I decided to give Parcel Monkey the benefit of the doubt and let them rebook my collection for the next available slot. Again no one bothered to pick up my parcel (I have since been informed by the courier TUFFNELLS that PARCLE MONKY never booked a slot for my goods to be collected). I was left with a very disappointed customer who requested a refund. Parcel monkey cost me valuable business. My goods are made to measure, I had to refund a specially made item because they failed to deliver for me. They cost my business money and I got negative feedback from my customer damaging my reputation. I cannot express how disgusting their service is. DO NOT USE PARCEL MONKEY!!!!!!!!!
05/11/19 by David Read
Great stuff
Thank you
05/11/19 by Customer
We like to say thank you to you all the parcel was there in 4 1/2 days thanks.
05/11/19 by Steven
Bad, still after 6 days parcel not picked up
05/11/19 by Customer
Absolutely outstanding service!
Thank you
PP
05/11/19 by PhilipPritchard
DPD no problems at all but once it got to SEUR in Spain, total incompetence, and no way at all to contact them. STILL waiting for it to arrive and no advice or information that isnt automated
05/11/19 by Customer
Parcel monkey you done good,thanks.certainly recommend your service.
05/11/19 by Customer
great price, always gets there on time
05/11/19 by carl bridgwater
Fantastic service, good value, fast parcel delivery, and will be returning as a regular customer. Great to compare prices to Ireland from UK and pick most suitable delivery options. First place for me in the market definitely no other competition comes near. Means I can actually send presents throughout the year, just remember to check on list of products what is allowed through customs well worth checking first in regards to all countries.
05/11/19 by customer
Very happy with Parcel Monkey service... greatly improved from a few years back and my parcel arrived from Uk to Denmark fast.
05/11/19 by Christina
Great service. Offers all the High Street couriers at great prices. Easy and quick to use.
05/11/19 by David Heriot
always the best price I can find, and usually a great service
05/11/19 by Elliot
Well pleased.
05/11/19 by Mick Griffith
We paid for a 24hr Parcelforce delivery but it took 4 days to arrive. We had to chase with Parcelforce as it was sat in a depot for nearly 3 days.
05/11/19 by Debra
Love parcel monkey Ive used this a few times now and never been disappointed, its so easy to use Id recommend them 100 % xo
05/11/19 by Shell xo
THE ADDRESS FOR NEAREST HERMES DROP OFF IS INCORRECT AND CONFUSING. hAD TO PHONE DROP OFF TO GET CORRECT ADDRESS AND WAS STILL NOT CLEAR. HOPE THE RETURN GOT THERE.
05/11/19 by Customer TYKE1
Cheaper than Shiply by far
Best price collection and delivery exactly as stated cannot fault ????
05/11/19 by Steve Davis
Have used you several times now, each time everything has happened as it should have. Very pleased overall.
05/11/19 by Charlie
Parcel dropped off in Nottingham Tuesday, delivered in America by noon on Friday. Great service, will definitely use again.
04/11/19 by CAROLE
Excellent speedy delivery, thank you.
04/11/19 by Mrs Joy-Ann Ross-Smith
Flawless and reasonably priced. Good to have options on drop off or pick up too.
04/11/19 by Lynne
First time user - worked really well, simple, quick and affordable - would defo use again
04/11/19 by Graham W
Using it for quite a long time, never let me down. Well recommended!
04/11/19 by Customer
I have shipped 12 boxes of 30kgs each, unbeatable price on the market with an average of 1£ per kg. Customer service fast and very efficient the provided an immediate answer to any of my query. Everything arrived within 1 week. Definitely recommended!
04/11/19 by Giacomo
given totally the wrong advice from operative re cancelling my order. my package was then picked up even though PMonkey said it was cancelled and they would wait for new advice re collection from Post office. The parcel will be delivered to a house in which there is no one there as they are in UK at a funeral. Hopefully with the help of Parcelforce, not Parcel Monkey who kept sending stupid emails with nonsense instructions, we will manage to get the parcel held at the depot until the family returns from the funeral. I had problems with PMonkey before and should not have used them again....and they were not the cheapest so I did not use them on cost basis. will go with someone more reliable in future.
04/11/19 by Helen Gauld
Very pleased with the service.
04/11/19 by Customer
Great service, recipient very pleased, all good.
04/11/19 by Amanda
Really good service and really good value.
It would be good if the checkout process let you review which parcel dimensions and weight you entered / are about to purchase.
04/11/19 by Andrew Marshall
Dropped parcel off on Monday for the Parcelforce 24hr service and it wasn’t delivered until Thursday.
04/11/19 by Customer
Made the process of finding a courier for a large parcel very easy.
04/11/19 by Neville Witham
Great from start to finish, efficient, good value, easy to use.
04/11/19 by customer
Package still hasn’t arrived, sent on Tuesday with two day service, it’s now Monday and it’s still not here. No word from parcel monkey as to why it has been delayed.
04/11/19 by Victoria Fyfe
☹️ logging in is a nightmare & ended up paying 3 times for one parcel please call me !!! 07976946327
04/11/19 by Alun Horniblow
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