We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,515 reviews.
All round good
24/10/19 by Brooke Ballard
Great site all worked out at a great price
24/10/19 by Tracy
Excellent service. It was the first time that I shipped a parcel internationally. The steps on the website were very easy to follow, and Im more than satisfied with the price.
24/10/19 by Christian M.
Terrible as always
23/10/19 by Customer
Perfect service, the parcel collected in Italy arriving in Edinburgh in only 3 days. A little expensive but I am very satisfied. Thanks!
23/10/19 by FLORENCE
Great service. Collected the parcel at the specified time, good tracking. Delivery on the expected day.
23/10/19 by Pam
Discusting service parcel stil not received from my buyer, 7 days late.
23/10/19 by Customer
Hi, a customer contacted me 3 days ago (from Sri Lanka) and says he wants to buy something. I offer him Royal mail delivery in 5-7 days for £3.45 or a Parcel Monkey courier in 4 days for £18. He opts for Parcel Monkey. Now Parcel Money have not collected on Tuesday as promised, or today (Wednesday) as promised, how do you think my customer, and I feel about your service? I see no happy way out of this scenario. Not at all happy.
23/10/19 by Gabriel Bolton
Easy to see comparison prices. Great value, never been disappointed with this site.
23/10/19 by Mrs T
They did not arrive to another courier , waited in all day and haven’t answered my e mails despite having paid for the service Still waiting 5 days on
23/10/19 by Laura
Avoid! I booked a collection via ParcelMonkey which was due to be picked up yesterday, 22nd October. Nobody turned up. Collection rebooked for today, 23rd October. Again, nobody turned up. Nothing but canned responses and disinterest from Parcel Monkey. They deleted one of my messages from their online "help" system with no indication as to why (the message was not abusive) and I have had to constantly badger them for even the most basic of information. It will be a cold day in hell before I even consider using ParcelMonkey again, or the courier who failed to show (twice) - DPD UK. This whole episode cost me two days worth of holiday waiting in the house for no reason whatsoever, and ParcelMonkey are just not interested. An utter disgrace.
23/10/19 by The Mighty Peng
Yet again seemless.
Wouldnt use any other site
23/10/19 by Richard
Very good service, competitive prices
23/10/19 by Customer
Excellent service from UK to Cyprus.
23/10/19 by Karen
Did what they said, Uk to Germany in 3days
23/10/19 by Paul h
Simple and quick.
I send all my parcels through the monkey.
Saves me money and time, allowing me more time to spend doing the things I enjoy.
23/10/19 by Paul
Hassle free, would defo recommend and use again.
22/10/19 by Customer
Excellent service and always great prices! Will definitely continue using Parcel Monkey!
22/10/19 by Nikolay Kolev
Great service nice and straight forward to use
22/10/19 by Ali sharpe
Fast Service--no problems with Parcel Force.
22/10/19 by Reginald Dean
Arrived on time
22/10/19 by Maria Storey
Excellent service
22/10/19 by Customer
Amazing service, the only problem we had was that the lables didnt get sent propperly and the numbers got cut off, and i had to get in contact, and as i didnt know this was problem had to rush to get what was missing when the courier came to pick up, he was very nice and said we could txt the rest of te code to him, this was parcel force, rely good service and it only took4 days to get from uk to spain.
22/10/19 by Chloe Jasmin Groves
Excellent service, thank you.
22/10/19 by Customer
Poorly on this occasion, said that the address couldn’t be found , then the next day delivered??? It’s a massive company on a street ... dissatisfied
22/10/19 by Stephen Warburton
the service was very fast and in time. I will use them again next time and please dont not hesitate to use this courier.
22/10/19 by Customer
Cheap, reliable, on time, much better than the Government we have today!!! Thank you Parcel Monkey, now can you negotiate a Brexit deal for us!!
22/10/19 by DJF
Quick efficient and cost effective service especially sending parcels abroad.
22/10/19 by Debbie
after 7 days my parcel is still in transit, when booked was advise 3-4 days, the receiver in italy is not happy
22/10/19 by Customer
As described. The process could be a little easier. Sometimes asks for the same information twice. Other than that, a good service.
22/10/19 by Mr Philip Bell
A company Parcel Force never delivered my parcel to Turkey and they lost the same parcel when it was coming from the UK to Germany. Parcel Monkey told me to pay for the second shipment and also have been extremely slow and annoying on refund and claim process and the first thing that told me was "it is actually not our fault..". Well sorry, it is my fault actually.
22/10/19 by Ece
Always had a good experience with Parcelmonkey so no issues
22/10/19 by philip townsend
FIRST TIME USER...EXCELLENT...SIMPLE TO USE
22/10/19 by PETER JEFFERS
Used parcel monkey twice over the past few weeks. I’ve had no issues and fair pricing.
Thanks
22/10/19 by Darren
Terrible communication between agents, imformation not passed onto sender .
22/10/19 by Nils Lindborg
No problems. All good
22/10/19 by No name
Parcel arrived faster than expected.
22/10/19 by Gordon Tack
Great service.
Easy to follow the instructions.
22/10/19 by Customer
I got the same service from Parcel Monkey as the post office, but for two thirds of the price.
21/10/19 by Mrs Reid
Prompt service, extremely competitive, and delivery to New Zealand was even quicker than expected. No delays throughout the process and collected from home. What more could you expect. Will definitely use again.
21/10/19 by Mr David Bradford
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