We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Quick and easy.
27/10/19 by MARK THOMAS
Good services very prompt .
27/10/19 by Customer
Very very very satisfied! Half the price of competitors and super fast!!! Definitely recommand!
26/10/19 by Cha
i ORDERED ONE PARCEL BUT WAS GIVEN TWO NUMBERS I WILL NEED TO CHECK IF I HAVE PAID TWICE!!
26/10/19 by Adrian Eyre
Delivered safely and in good time
26/10/19 by Cathie
I was told my parcel will be delivered on Tuesday (mind you I left this parcel on Friday after 04:00pm and I had purchased parcelforce 24) and it was only delivered on Wednesday late afternoon - terrible business
26/10/19 by Phoebe
A hiccup with the first delivery but quickly sorted out and no complaints otherwise
26/10/19 by Customer
Straightforward services, no issues at all!
26/10/19 by Customer
DPD lost my parcel, contacted parcel monkey on 13th September. After a lot of back and forth with ridiculous responses, agreed a full refund of the price of the item on THE 9TH OF OCTOBER! for whatever reason they decided paying it in 2 batches would be a good idea but the relevant departments didnt talk to each other. im still waiting on most of it. Have messaged via every contact detail I can find, Including the Directors facebook page and still nothing. Ridiculous service, Avoid at all costs. Ill be leaving this Review everywhere I can write one.
26/10/19 by Scot Mclaren
Very good and prompt service.
26/10/19 by Customer
Very fast and efficient. Highly recommend.
25/10/19 by shanice
Used to ship a parcel to Austria. Easy to use and everything went smoothly. Delivery 1 day earlier than predicted.
25/10/19 by Customer
Simply useless cannot explain where driver is or was as had no collection which was urgent, the chat line customer service was awful and clueless. Kept me waiting for an age then replies with sorry we cant trace driver or find out why he didnt collect. Utter rubbish
25/10/19 by A Skaba
Used parcelforce via parcel monkey, paid for 48 tracked parcel, I sent the parcel on the 14th October and as of yet, today date is the 25th October, it’s still not been delivered, I’ve contacted them on several times and received Various excuses to why my parcel hasn’t been delivered, I will be very cautious who I use in future.
25/10/19 by Julie Ritson
good price. great service and item arrived at destination very quickly
25/10/19 by Lizzie Hawkes
No concerns to date with 3 orders made.
Simple and easy to use, cost effective.
25/10/19 by AL EX
Wish I could give 0 stars. This company is a joke. Paid £48.34 for collection of a rug that needed to be next day. Rug wasnt collected having waited in all day and lost a days pay at work. Cant speak to anyone on the phone only live chat. Told no refund is possible only if I cancel the collection. Would NEVER reccomend.
25/10/19 by Lynsey Anne
ill start by saying that the service is great in theory and Im a fan of the idea. But unfortunately, the last experience Ive had has been terrible, I booked a pick-up for Wednesday past (no time slot allocated) so I ensured someone was present the whole day... (8am-6pm) in order to hand the package over- not ideal but ok.I didnt gain any notification saying the courier is en route the whole day so decided to call DPD and Parcel Monkey to find out what the update is...DPD instructed that I get in contact with Parcel Monkey as "the pick-up hasnt been booked in yet" by Parcel Monkey- this was around 6pm on Wednesday.I call Parcel Monkey which was extremely dismissive to my concern and asked if Id like to cancel the courier... at that stage I just wanted to know if the courier was coming or not as I have someone waiting around... they said no one was coming and would need to rearrange a pick-up which is a massive inconvenience to me as I cant have people at the location as and when I please as you can imagine. Today I asked if I can re-arrange the booking for me to drop off the package at a "drop off location". The short of it is no without canceling the order and rearranging for drop-off. The most frustrating part of this all is that none of this would have happened or been communicated if I didnt get in contact and draw it out of the support team. Its been an annoying experience from beginning to end.
25/10/19 by customer
Utter rubbish. Paid 60gbp to send a parcel from uk to australia ahead of my move there, after id left the uk i get a message saying there was a problem with it and i could either pay 14gbp to send back to original address (which i no longer lived at). trying to contact parcel monkey was a nightmare. constant emails, no answer. waited ages for a "customer service representative". dont bother. just use one of the big boys and pay the extra.
25/10/19 by Nick Watts
My goods got damaged and parcel monkey weren’t willing to refund me atol. They are now ignoring my emails. They don’t have a contact telephone number either. The service they have given has been shocking. I will continue to let others know about them. Avoid avoid avoid. Also on their fb page loads of people including myself are leaving comments on their status’s to warn others and they have now stopped people from commenting altogether. Such a bad business
25/10/19 by Fiona Mcintosh
Absolutely brilliant. Fast delivery with tracking available at each stage. Will use them again.
25/10/19 by BOB MISTRY
Always a great experience
25/10/19 by Gordon
Fast, professional and in my opinion the best service to send a parcel by. Thank you!
24/10/19 by Bartlomiej
Excellent service via DPD, delivered on time to Ireland from UK.
24/10/19 by Sean
Trouble free service,
24/10/19 by Occasional user Customer
Courier DPD did not collect and delivery late after I drove it to their depot. MUPPETS
24/10/19 by P***** Off Customer
Really easy, cheap & quick. Will definitely use again.
24/10/19 by Customer
I can give almost 5 stars for your service. The only thing that I am disappointed with is the number of items which are excluded from loss/damage during transit. I can understand the exclusions in case of fragile items, but a blanket exclusion will me make me think twice before using your couriers again.
24/10/19 by PdeZ
Great system
24/10/19 by Adrian Potter
Great service and brilliant value for money! So easy to drop at sainsburys and let the delivery company do the rest! Love that the person receiving the parcel gets updates too
24/10/19 by Mrs Elizabeth Cook
Great service and brilliant value for money! So easy to drop at sainsburys and let the delivery company do the rest! Love that the person receiving the parcel gets updates too
24/10/19 by Mrs Elizabeth Cook
Beware of using this service. They disclaim all responsibility after taking your money and blame the courier company. Our goods were not delivered and the courier company sent us an has been delivered update. They did not even attempt to make delivery and were fraudulent. Parcelmonkey (who our contract is with) refused to be responsible and also made up different stories about what could have happened, without bothering to check. I have spent over 3 hours trying to contact the courier directly and trying to contact parcel monkey. They have not refunded me also for the delivery fees paid.
24/10/19 by P S
Nice and easy only thing if you don’t have a printer available might be tricky x
24/10/19 by nelly majewska
Its a wee bit cheaper to order via PM rather than go directly to the couriers site. Brilliant.
24/10/19 by Laz
Perfect.Delivered when they said and parcel in good condition
24/10/19 by sue michniewicz
Brilliant service I will certainly use Parcel Monkey again,
24/10/19 by anthony lee
Avoid using parcel monkey, they may be cheap but you get what you pay for. I sent a parcel with a next day delivery service on Tuesday, every day the parcel delivery date changes to the following day. I have taken this up with parcel monkey customer service and they seem to be completely inept. They are unable to give any further information on the situation and advise I continue to wait. They expect me to tell the recipient of my parcel to keep taking time off of work as they do not have the decency to contact the company that picked up my parcel, to find any further information on the situation.
24/10/19 by Customer
Great Transaction.Parcel arrived as expected.
24/10/19 by Michael Speller
on time, first class service
24/10/19 by Alan Fowler
All round good
24/10/19 by Brooke Ballard
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