We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,514 reviews.
Perfect as always
30/10/19 by Cugarry cstomer
I have used parcel monkey before, the service and price is the best you can get.
Thank you for the excellent service I will use again and again.
29/10/19 by Mohammad Yousaf
Thank you cheaper than directly through company
29/10/19 by Customer
Easy service, excellent price, parcel delivered!
29/10/19 by Ciche Źrebie
Always fail to collect on the booked day and then blame the couriers, when the actual probelm is there not instructing the couriers instantly. I use all the main couriers daily and only have issues with failed collections when booked through parcel monkey. Wouldnt recommend as they dont care.
29/10/19 by Gavin
Did what they said, speedy and efficiently
29/10/19 by Margaret
Amazing, on-time and no issues
29/10/19 by Customer
Parcel was delivered within a few days was very happy
29/10/19 by Customer
All good,good price ,all went smoothly
29/10/19 by MRS WALLACE
More than happy
29/10/19 by Mr Alan Reed
Excellent service, pick up and drop off were done as I had hoped for
29/10/19 by Maria Molloy
As usual, excellent service and good price.
29/10/19 by Gerald Penney
Great service - only reason for deducting a star is that I was not able to track my parcel once it entered Germany, which I was under the impression that I would be able to. It also turned up a day later than "promised", but all in all very quick.
29/10/19 by Customer
Excellent rates for parcels and was impressed by time to deliver to Australia - 3 days earlier than forecast.
Will use again !
29/10/19 by Mr McCall
Worst service. They charged me extra money without letting me know.
29/10/19 by Customer
Not got my package and I feel like a monkey or is it simply monkey business
29/10/19 by Lobina
reasonable price, informative website re prices, packing etc
29/10/19 by d spen
Thanks good 5x sent on time
29/10/19 by Dominico
We use Parcel monkey on a weekly basis and have very few problems. I would recommend.
29/10/19 by Kerry
Easy, quick comparison of different courier service providers, cheaper than the direct courier service provider, but I would suggest always check on Parcel Monkey and direct with the courier company.
29/10/19 by Manish Jhamb
Very quick delivery at a very goo price.
29/10/19 by Sue Andrews
Easy to arrange on line and was picked up promptly
29/10/19 by Mrs Bradshaw
"Reply from Parcel Monkey UK 11 minutes ago Hello, Thank you for taking the time to leave a review. On behalf of the courier, we apologise for the damage to your parcel. Please be advised that although we look into claims in house, we also open a claim with the courier. Our desicion on a claim is based on a variety of factors including the outcome from the courier. Unfortunately, your claim was denied as you did not provide any images of the inner packaging used. If you would like to discuss this order further then please kindly provide all of the information requested. Kind regards Jack" So I forgot to show them a pic of the extra large bubble wrap the speaker was wrapped in. I did however save the wrapping to recycle should I send a parcel out so will continue with the rejected claim. Jack states in his reply that they open a claim with the courier too. Not true! They refused the claim without approaching Parcelforce according to the correspondences online. It was I who asked them to claim from Parcelforce or give me the reference details so I could approach PF directly, they refused!
29/10/19 by Kulu Criss
You made it very easy to find a good price for my parcel delivery and it was smooth.
29/10/19 by Simon Doble
Very straightforward and good service. Thank you!
29/10/19 by Customer
Terrible they are scam said my item was 10kg in weight and it was 25kg! They must be doing this to save money on shipping.
29/10/19 by Customer
good service...very happy...will use again...
29/10/19 by vic oke
Easy to organise, good value, works well.
29/10/19 by Isabelle
Fast and efficient
29/10/19 by RozzieD Duric
Sent large parcel to USA collected on time and arrived in New York 3 days later!!
Would definitely use again
29/10/19 by Mr. Ben Williams
Pick up arranged on the Saturday for the Monday, courier never arrived, no correspondence from anyone. Tried to find out what had happened, nobody knew. Couldnt get another pick up arranged until the Wednesday so cancelled and arranged another courier with drop off at PO. Just after I dropped off on the Tuesday the original courier arrived to collect package - all papers paperwork showed Tuesdays date. He also phoned on the Wednesday to see if I wanted a pick up as it was still showing on his job sheet. Absolutely shocking lack of communication on all counts. Refund was processed quicker than stated.
29/10/19 by Mrs Campbell
Simple, effective, economical. Booked & paid online, dropped off on the way home from work and it was delivered safely within 36 hours.
Tracking info was accurate and I was kept informed by text & email.
Have used Parcel Monkey several times in the past and will not hesitate to use again in the future.
29/10/19 by Martin, Cheshire
Come when said they would, very quick delivery, definitely company I’ll use again
29/10/19 by Customer
I have found that when using parcel monkey the parcels are not collected till late if at all.
29/10/19 by Suzanne Jowers
Easy to deal with, very good website. Prices are clear. Best price found.
29/10/19 by Martin Hawkins
Parcel was collected on the day stated. The tracking was easy to follow and delivery was made on the day I requested. I cannot fault the service of this company, it allows me to send items to my family which would cost small fortune through the post office. It is a no frills service but for the money I certainly have no complaints, well done to you all!
29/10/19 by Janice Sharp
Parcel Monkey will try to wriggle out of any claim, be warned. (seems its pretty common judging by the claim reviews on this site) Sent an item through Parcel Monkey, with DPD. I have been quite a heavy user of Parcel Monkey in the past with over 100 transactions with them, but now reading back, it seems I had one previous issue years ago and it was a complete nightmare getting them to sort it out and honour their legal responsibilities. I wish I remembered this before using them. So its a way of life at Parcel Monkey. The parcel was dropped off at the DPD store as requested. It was scanned there and a receipt given. The parcel was due to be delivered to Cyprus in around five days. I waited, and then my customer got in contact to say it had not arrived. The item was still showing at the DPD drop off location. Got in touch with Parcel Monkey who advised they would have it collected immediately. Incidently I had to drop off further parcels at the same shop as they also handle UPS, so I asked the shop keeper about it. He said that all the DPD parcels had been collected and nothing was still remaining, I relayed this to Parcel Monkey. Parcel Monkey advised they would require 3-5 days for the courier to investigate after this time they would open a claims process. During this time the customer opened an item not received case on eBay. I told Parcel Monkey of this in the hope that this would speed up their process somewhat. It didnt, they had no interest in this fact. Once the 5th day came, Parcel Monkey replied that it was the 4th day, and they require 5. It was actually the 5th day, but I decided to allow them this extra day as it seemed important for them. Then the 7th day came, and Parcel Monkey then decided that weekends do not count (actually according to DPD who I spoke to on the phone, weekends are perfectly valid in an investigation time frame as they are a 24/7 operation), so we got past the 7days. Now the 8th day (6th day in Parcel Monkeys time space continuum, Parcel Monkey still wont open the lost time claim, and now respond with the cut and paste reply I got at the start of the process; Please note that we have chased the courier for an update on this. Once we receive a response, we shall contact you So their own time frame has elapsed and now they resort to this, no time frame response - that actually has of no interest to me as I have nothing to do with their courier, my money was paid to Parcel Monkey, but also it violates their own terms and conditions and guidelines on investigation time. So from this, Parcel Monkey are stalling. As its been over two weeks now, the buyer has been automatically refunded by eBay therefore I either require the parcel to be returned to me or compensated for. Sadly, it looks as if a Money Claim Online will need to be opened (Small Claims Court Proceedings) to recover my losses. Thankfully this will cause additional costs to be levied to Parcel Monkey which will make me happy. So, be warned about this cowboy outfit. Great if it works (i.e they do absolutely nothing but take your money and book it with DPD), but an utter nightmare if something goes wrong. I will update this review, or add additional ones daily to keep yall informed of the outcome and the result from their shady business practices. 1st Update: Ive asked them for their legal information such as legal presentative, mailing address, email and telephone numbers and no reply has been made.
29/10/19 by Mike
Brilliant! Man arrived early in the hour specified and was lovely!
29/10/19 by angela brockhurst
No one came to collect the parcel at all. 3 days later, I gave up waiting and posted it using the post office. I need to arrange a refund and am very disappointed.
29/10/19 by Customer
Good choice, great prices and easy to use.
29/10/19 by Chantal
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