We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Worst company to deal with in the UK! Didnt another courier three times. Rubbish customer services, still waiting for my refund. No way of actually speaking with someone on the phone!!
31/10/23 by leanne
While expensive, the collection service worked as it should, the parcel was successfully collected the next day, arrived at destination the day after. The courier was pollte, also gave me a receipt. He came indoors to pick up the box as it was heavy for me. Also no complaints about me being on the first floor with just steps and no lift.
31/10/23 by Customer
Pick up was a arranged, courier had label all printed which was very helpful as I dont have a printer. Price was reasonable
31/10/23 by Richard
Efficiency.
31/10/23 by Maureen.Customer
I purchased a global priority service through Parcel Monkey because i needed the item to arrive quickly at the end desitation. However, after posting my item it turns out that Parcel Monkey gave me a Euro Economy service instead of the Global Priority service i purchased against. Now my item is still in transit after 1 week when it should have arrived in 2 days, and i have been mis-sold a service (paid for priority but was given economy). I am trying to sort this out with their customer service team but they are not resolving the issue, and telling me to speak with the courier even though this has nothing to do with the courier, it is down to Parcel Monkey issuing me the wrong label. I was also told they had issued me the right label, but the wording on the label was incorrect - which is not true and has been verified as so by Parcel Force!! I need to receive a refund for the label you mis-sold me, plus full cover for the item because as a result it will now arrive with the customer far too late. Please can a member of staff that can actually resolve this issue contact me, or i will be raising this as a fraudulent claim with my bank.
31/10/23 by Steph Noon
Wasnt collected and had to rebook which delayed parcel 4 days due to weekend
31/10/23 by Big Al
Fast, reliable.
31/10/23 by Jarka Weller
Un reasonable charge. I was told my parcel weighed double and was charged near to £50 on a parcel that cost £25 to send anyway?
31/10/23 by David Willis
All went smoothly with no issues
31/10/23 by customer
Disgraceful service. DO NOT USE this company, they lie about the service provided, won’t communicate and make fraudulent charges. I have now started legal proceedings. Totally awful company to deal with
31/10/23 by Mr T
The delivery was quick and all went smooth will definitely be using again.
31/10/23 by Customer
As a service "Parcel Monkey" literally delivered as per our contract, brilliantly!
31/10/23 by N Hobbs
Easy collection, and instructions. If sending international, do check if what you sign up for is a courier delivery at the other end. Mine was normal post which was fraught with delays
31/10/23 by Mr Andrew Smith
Easy to use and efficient service.
31/10/23 by Mark goodhind
Parcel Monkey is the best postage service I have come a cross. Period!
Never had an issue with their service. All you need to do is post and sit back and relax. I highly recommend them.
31/10/23 by Hassan Baloch
Easy to use!
30/10/23 by Vincent
Parcel arrived at its destination, took a little time but not a fault of the parcel company. Parcel force sent us one email which was different to the receivers email. Was very confusing and concening. Booking the parcel and posting was easy as we have done many before
30/10/23 by Jenny
Amazing Service!
30/10/23 by Customer
Delivery was late
30/10/23 by Customer
The worst company ever, I booked the collection 8 times, and each times the outcome was that they attempted collection, I can assure you that I was at home each times, I checked the cameras of my building and nobody attempted nothing. Both parcels were pre-paid. The custom service kept telling me to rebook as they assure me the collection still 20 days after this are not collected.
30/10/23 by Deborah Mantino
Pacel service bad I went to drop parcel at recommend shop but he refused to take its not in system
30/10/23 by Customer
Web site is easy to navigate, very self explanatory and great to be able to view a variety of costs and delivery times across different courier services.
30/10/23 by Lisa Murray
Very good service
30/10/23 by Chris Welbourn
Efficient and I had information that i needed
30/10/23 by naomimaxine
No problems
30/10/23 by Mrs G p
The parcel was returned to sender address for an internal error, and damaged. They offered 20 pounds refund but (allegedly) paid it to a closed bank account regardless of indications, so effectively I lost 20 pounds and got my items damaged. Unusual experience.
30/10/23 by Customer
All good and very easy to use service
30/10/23 by Barrie Fowler
Paid £18 for a delivery properly declared but still hit with a surcharge. Won’t be using again
30/10/23 by Jeremy
They arrived when promised, the driver was very helpful and friendly.
30/10/23 by Welshy Roberts
Booked a collection via parcel monkey on Wednesday 25th with Parcel force 24h service, Monday 30th parcel is still sat in the office not collected, 2 failed collections so far meaning our customer is unhappy and we are £23 + VAT out of pocket; no offer of compensation or refund - we have parcels collected on a daily basis from our offices so what is the problem with this collection?
30/10/23 by Customer
I stopped using them because the parcels were never picked up although collection paid for. As they were cheaper than parcel 2 go who never let me down I used them again. Paid for collection next day and again the collection never happened. It made me look unreliable to a new customer. Had to rearrange another collection and contacted them via web chat but not interested unless it wasn’t collected 2nd time. They did collect 2nd time but shouldn’t have to chase them to do what you’ve paid for. Best advise pay the extra few pounds and use parcel 2 go a far more reliable and better service.
30/10/23 by Matthew Montgomery
Easy to book, competitive pricing and low cost to add on appropriate insurance for peace of mind for an expensive item. My chosen courier, collected and delivered on time.
30/10/23 by kate
Posted with Evri 19 October. ---- Parcel still not indicating delivery. latest update at 10.08 Monday 0ct 23. "Were sorry your parcel has been delayed.well update the tracking when its on its way ..........." So where is it? 6 days elapsed since 23rd October!!
29/10/23 by Ian Lawrence
A bit long . For information.
29/10/23 by Customer
Everything went smooth from initial enquiry to delivery of the parcel.
29/10/23 by Joy Allen
Did the job, nice and easy
29/10/23 by Customer
Charged again for incorrect weight or size Utter joke £25 charge. I ship hundreds of parcels every week I over measure always to avoid this type of courier scamming. A disgrace and I WILL NOT USE AGAIN
29/10/23 by High Usage Customer
Easy to use website
Courier worked fine
29/10/23 by Tom
My parcel despaired.I paid parcel monkey it was 10 KG .After collected they charged me again.Now after 25 days my parcel despaired.DPD informed me that they return to the parcel monkey so contact them .When I contact with parcel money they said contact DPD. Parcel money order number #9959026 DPD tracking number 15504145025203 Any one hare can you help me plz.How can I take them to court.Thank you
28/10/23 by Md Siddiquey
Everything from start to finish was great!
28/10/23 by Patrizia Sergeant
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