We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Clear and simple instructions for parcel preparation and fast delivery.
08/10/23 by Ocean
Well presented choices. And the delivery went without a problem
08/10/23 by Laundry Lady
Straightforward
07/10/23 by Diana
Collected as ordered and delivered safely in good time. Thank you.
07/10/23 by Mrs.A
Lost package poor condition not interested attitude
07/10/23 by customer
My small chest freezer was heavily damaged in transport, over and above typical wear and tear. The damage was consistent with being dropped on a bar or edge, a corner of the package being crumpled too (photos available). In addition, communication from Parcel Monkey and UPS was particularly poor as to anticipated arrival and delivery times, with no accurate delivery window available for us to plan around. In this day and age, really antiquated. To top it off, I haven’t had an opportunity to report this outside this review panel. Parcel Monkey have a sole source of web-based contact which was so buggy I couldn’t submit feedback. Really disappointed, regret my choice completely and would like compensation.
07/10/23 by Alex Fenner
No drop off allowed despite driving all the way there.. Old indo on website. No refund offered.
07/10/23 by Sakher
Efficiency.
07/10/23 by Guest
This service was so easy to use and I didn’t realise how cheap it could be to send a large parcel. I returned a buggy and it only cost £10.58 which is much cheaper than sending via Royal Mail. It compares all delivery services and you get instant quote which doesn’t change as you go through the booking stages. I wasn’t even aware of this website but will definitely use again especially with Christmas soon approaching. Everything was as expected cannot complain at all! Defo recommend.
06/10/23 by Customer
I have a missing parcel for 2 months now and they didnt help. Because they are not the courier you have to wait until they contact the courier, and they didnt give you any information or reply to your emails. AVOID USING THIS COMPANY IF YOU HAVE ANY PROBLEM WITH THE PARCEL THEY DIDNT HELP. When I contacted the courier they said Parcel Monkey was the company that needed to help me because I get the service with them. THE WORST CUSTOMER SERVICE EVER.
06/10/23 by Customer
I arranged for something to be delivered to our customer. I paid an additional fee, as insurance in the event of our product arriving damaged. Our product arrived with the customer 100% damaged and unusable. I began proceedings to document this through the Parcel Monkey portal. I was then on holiday. When I returned I checked the portal to discover that I had been sent a link to complete and because it was more than 7 days, there was nothing that could be done! Since then I have been offered £60 as a gesture of good will. This doesnt even cover the delivery let alone the damage to our product and the loss of a sale (refund to our customer). They asked for proof of sale, I have provided this. I have provided proof of damage. I have provided everything they have asked for and yet I am told they cant do anything because I havent provided proof! I can only conclude that the additional fee I paid to cover this event is a scam. I am yet to receive £60 as they are now saying the payment details I have provided are false! I will NEVER use Parcel Monkey again and I suggest you dont either.
06/10/23 by Customer
Last minute and very time-sensitive request. They were bang on time with collection and delivery.
06/10/23 by Customer
Paid extra for faster service 9 days on still not delivered and received survey on How did we do - not as expected to say the least !
06/10/23 by Fiona MacDonald
Excellent as Always
Straight forward no issues and good price
06/10/23 by Alan Martin
Great realist affordable prices to send parcels
06/10/23 by samantha
Very efficient.
05/10/23 by customer
Excellent Service 100% Flawless
05/10/23 by customer
quickly done and received
05/10/23 by mark smith
The whole process was super easy and I was able to drop off the package five minutes away, the package arrived on time and the cost was very reasonable.
05/10/23 by Timothy Cole
Good price and easy transaction. Able to pay via Paypal which I prefer to use.
05/10/23 by Philip Briggs
They never pick up the parcel!
05/10/23 by 600623877
I dont know why I keep coming back to you to move my material about the UK. This is the second time a parcel has gone missing. Out for delivery and then nothing. No follow up no nothing. I had to chase the courier company. This company will not be on my Christmas card list for sure!!!
05/10/23 by EDWARD GALLACHER
Awful service will not recommend or use again. We sent an amazon damage parcel back and took all correct measures as per instructions and took photos of measurements and this company took an extra £70.76 out of my bank account after picking up saying measurements were wrong. The courier did not measure the parcel upon picking up and we have sent photos of correct measurements. We have a case with the bank against them taking money from our account. Awful communication no where to phone to discuss. Do not use.
05/10/23 by Alison Barbrook
You turned up on the day and delivered the next day. only criticism that you do not give a reasonable timescale for pick up,
05/10/23 by Terry Inglesant
As usual a perfect service from start to finish.
Easy to complete the forms, print and send. I have had queries in the past which have been answered promptly using the messaging service. Recommend!
05/10/23 by Susan
Efficient, and easy for drop off
04/10/23 by Customer
Failed to collect parcels 2 days in a row, with no prior (or post) communication. I paid for next day collection, but on the day there was no communication at all. I checked the online tracker and it simply had a note that it is being rescheduled for the next day. Come the next day, the same thing happened again, with no apology or explanation. I had to arrange to make sure there was someone home to wait for the collection! I tried calling but couldnt get through to anyone, so i contacted them online. They simply said it has been rescheduled and then they even asked me to re-print a new label. I explained that I had to go to the printing store and pay money to print the original label so i would like to use the original label if possible, their response was (from Monica) - "You may use your old label since there are instances it is accepted. However, we always encourage using the new one to avoid delays and issues." - What kind of response is that? so it may or may not work???? AVOID AT ALL COSTS! Not only did they not collect the parcel, they are not taking responsibility.
04/10/23 by Kaling Au
Delivered on time and only a few days from UK to Denver
04/10/23 by paul boon
UPDATE: They told me to contact the bank of which I am not a client anymore since I left UK 6 months ago. They promise there I will find my 20 pounds refund for the lost boxes :)
04/10/23 by Customer
Very easy and simple procedure
04/10/23 by john morris
Picked up and delivered as promised would definitely recommend to friends and family
04/10/23 by Sian
I am afraid evri is no better than Hermes. They tried to pick up on the wrong date, then hung onto the parcel for a day longer than they should’ve.
04/10/23 by angry customer
Efficient as usual
04/10/23 by Michael Speller
Very easy to use. Always stressed when sending such important parcels. But there was no need. Great service will use again.
04/10/23 by Neil Hughes
Online booking was fairly straightforward and saved on costs.
04/10/23 by G Skid!
Only gave 1 star as there is no zero star option. Parcel delivered late and contents damaged. Parcel Monkey small print (which no one reads) has all bases covered to dodge any compensation. Do not use this company, use the carriers own direct websites which will be cheaper in the long run.
04/10/23 by Mick Edwards
Great Experience, found me the cheapest price for a large parcel that most courier companies would not deal with directly. Clear and concise instruction and parcel arrived safely and in time. Thanks very much and I will use again.
03/10/23 by customer
Item was a cast iron lathe and it arrived smashed.
03/10/23 by Phil
The parcels get delivered. Thats the important thing. We have used ParcelMonkey for quite a few years. We select using the ParcelForce option and we take them to the post office along with our normal office mail. More convenient for us than waiting for a collection van to turn up (or not). The form on the booking site has some glitches that need fixing e.g. address field is too short for some addresses provided by the postcode lookup. Final cost is average and with insurance can be more than some direct Post Office rates, but generally marginally better. ParcelMonkey also offer cheaper rates using cut-price firms but previous experience shows some of these firms are unreliable. If your parcels are of reasonable value, best to use a middle price range service that is well established, delays and losses can be costly and tiresome.
03/10/23 by John
ease of use, communications excellent!
03/10/23 by Lisa Burrows
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