We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Perfect as always
23/10/23 by Susan
Terrible service provided, appaling costumer service. I should have taken notice of the reviews in here before booking shipping with them... My parcel was lost. It only took a day after the drop off, an error message appeared while trying to track it. I quickly contacted Parcel Monkey to inquire its whereabouts and was informed the parcel was held somewhere. Turn out it wasnt the whole truth though. They changed their story quickly and said there was nothing else they could do. In one moment your parcel is held somewhere and in another it has vanished. Very suspicious no doubt. And it only took a week to find out. Absolute shambles of a service you provided. Avoid Parcel Monkey!
23/10/23 by CARLOS SANTANA
Goods delivered damaged
23/10/23 by MAI Construction
Delivered on time
23/10/23 by Customer
Was very hesitant to use anyone but RM (old school) but was pleasantly surprise & very happy with the service. Both pick ups went without a hitch, right day, right time! Both were delivered to their destination the very next day. The drivers/pickup men were very friendly & professional. I will use them again without question.
23/10/23 by virginia boczko
The booking process was very easy, the delivery labels were downloaded to me very quickly. the one issue I have is that I dont know if or when my parcel was delivered, I would have thought that a confirmation of delivery message would have been in order, I still dont know if the delivery was made.
23/10/23 by Alan Hewitt
Efficient this time.
23/10/23 by Mrs Chapman
Very good service via DHL. Excellent cost for next day AM delivery.
23/10/23 by John D
Could not have been easier. Delivered as expected.
22/10/23 by Jay Dee
Excellent range of delivery services given with clear instructions on getting a price.Very to arrange the collection/ delivery. Will use again
22/10/23 by Kamlesh Sidhu
Easy to follow and got through customs without a hitch.
22/10/23 by Geraint Donnell
Excellent service
22/10/23 by Customer
No messing around at the post office it went straight through, arrived when it should have at the destination
22/10/23 by Ann Redmond
Excellent service, would highly recommend
22/10/23 by Mandy
Delivered on time. Excited service
22/10/23 by Heather McBrien
Cheapest went smoothly
22/10/23 by michael beamish
So disappointed for 2kg extra Monkey charge me extra £29,60
21/10/23 by Alex LA Autos
Easy to do at reasonable price
21/10/23 by Sue R
The goods arrived at the right place and at the right time.
21/10/23 by Bill Lawford
delivered as said
at a good price
21/10/23 by Mr David Farquhar
My parcel arrived on time.
Very good service.
Fairly simple to navigate on line.
21/10/23 by Customer
Meeting customer expectations.
21/10/23 by Customer
Excellent service very good prices
20/10/23 by Chris B
So easy to use and fair price.
20/10/23 by Mrs TRACEY HARRIS
Having accurately measured and weighed the item I was given a price of £80.00 to ship it. Transaction was completed and parcel sent. Weeks later they charged me £4.20 extra as the parcel dimensions were not as I had stated. I complained but never heard anything back. Sounds like a scam to me just to get additional cash. Avoid.
20/10/23 by Brian Goff
I have just been charged an extra £124.60 to a parcel.. on top of the money I had originally paid. When you make payment you have to agree to money automatically being taken from your account if there is an error in weighing. I often send the same weight in the post and it is always under 20kg. Parcel Monkey have said my declared weight was 51 kg (not true and actual weight 25kg (this in itself makes no sense as the parcel would have been lighter). Please be careful as you have no control of the money leaving your account.
20/10/23 by Chris Oakey
Excellent service ????
20/10/23 by Monica Nicol
Easy to book. Prompt service. Item arrived at destination in the predicted time. Very happy will use again
20/10/23 by customer
Excellent service.
20/10/23 by Babak R
The courier - EVRI - says that TWO parcels were delivered to China for me but I only sent ONE parcel and neither have been received.
20/10/23 by Alan Price
First class, dropped off at the post office on Friday and arrived in Norway and collected by the Wednesday. Amazing . Will use again and again.
19/10/23 by Keith Brooks
I’ve used this company’s service a few times to send gifts to America. I choose to use the drop off at the Post Office as it’s just round the corner. The parcels have always been delivered before the date given and have always been in perfect condition on arrival. The web site is so easy to use. I’ll continue using this service.
19/10/23 by Mrs Judy Nix
I am a regular user of Parcel Monkey.
Find the website easy to use. Very happy with the service I receive.
19/10/23 by Customer
absolutely useless, after 1 week the parcel had not moved from the shop I took it too. Went and retrieved the parcel now I need a refund
19/10/23 by Martin McAllen Customer
courier arbitrarily adds surcharge to parcel wihout providing any proofs. parcel quoted at around £22 end s up with £80 of sucharge. PArcel monkey is happy to just charge your card without asking any questions of the courier!
19/10/23 by PRESCRIPTION COUNTER
not worth using, even being express delivery using FedEx it took 8 days to get it delivered, it was said 2 to 3 working day. it was with FedEx driver for 3 days who was carrying it along with him.
19/10/23 by sachin basarkar
Poor customer service. I have sent parcel couple of times using parcel monkey and parcel never arrived. Scammers!!!!
19/10/23 by Customer
Brilliant parcel arrived earlier than expected
19/10/23 by Customer
Terrible the flooring they collect was not damaged but by the time it reached the warehouse the other end was damaged and in useable resulting in me not having a regund
19/10/23 by Customer
Very simple. Worked well
19/10/23 by Mr Mark Rawsthorne
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