We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Parcel Force completely lost a parcel one of two in a consignment to the same location. It took them a month to agree it was lost. Parcel Monkey just hide behind the fact it was the supplier not them but they sell and supply the service. Customer service useless. Took out extra insurance and they won’t pay out in full. This was a product in two parts one is useless without the other. It was for a launch of a new product and was a made to order item half of it is of no use to the customer. You can’t talk to anybody only through a chat room, they constantly act dumb and prevaricate. If your delivery counts use someone else or prepare for a world of pain. eg they asked for a copy of the invoice to our customer as some sort of proof of value whom obviously we couldn’t invoice!
03/11/23 by Stephen Clarke
My first experience was great. The parcel arrived on time. Very straightforward service. I recommend the delivery service to anyone. Thank you
03/11/23 by Ramyne Olosinmo
Very Happy with the service provided! I was using this site for the first time and was cautious but in the end I am very happy with the service. Excellent comparison and choices for parcel sending to my destination. will use it again and definitely will recommend it to my friends and relatives.
03/11/23 by Ashley Spencer
Really like the service at a reasonable price. Got my parcel before the expected date without any damage. Much appreciated ???????????? I will always use yours for my upcoming order
02/11/23 by Customer
Great, exactly as I did hope.
Turned up collected. Timing got a bit confused but understandable under the number of parcels per day and sometimes not simple collection.
02/11/23 by mark Davison
Great experience
02/11/23 by customer
Drop off was easy and the parcel arrived before estimated time, which is impressive as it was from UK to Singapore.
02/11/23 by TT
Good information provision and chat facility/ customer service was excellent when chasing for info. If you want full tracking info you need to ask for it
02/11/23 by Iain
Delivered on time per instructions.
02/11/23 by Customer
All aspects were good. Good prices, good service and quick and easy.
02/11/23 by Peter Walkden-Williams
First class service throughout
02/11/23 by Kelly Cooper
greate experience
02/11/23 by Customer
Quick / easy / hassle free / everything works exactly how you want it too
02/11/23 by Kelly Stevens
Quick efficient service
02/11/23 by Paul Pearson
Does what it says. Parcel picked up on expected date, delivered to Australia in 8 days.
Reasonable rates.
02/11/23 by Don Hibbs
How refreshing to find a courier company that cares!
After making an address error on a parcel going to Canada, Parcel Monkey could not have been more helpful in getting it rectified and eventually delivered
Excellent service!
02/11/23 by Mark Warner
Parcel arrived on time. Efficient service.
02/11/23 by Customer
Works well.
02/11/23 by G Skid!
Speed and safety of delivery
02/11/23 by JAMES GORING
Ok, so it is a year since my last review on this company. I booked a delivery of two parcels on two different dates at the beginning of October. Both going from Stoke On Trent to an address in Oldham, they cost £10.44 each, which is fine. They was booked in to go with Parcel force, which is part of Royal Mail. This was because the gentleman who they was being sent to asked for Royal Mail. Had not had problems in the past. So we did this. On November 1st I received 2 separate emails from this company , stating that both parcels had been returned. When I looked at info it stated that addressee had refused parcel. Now i got in touch with our customer and he said he had never received or seen these parcels, plus he had others missing. So I believe the courier knocked on door, could not be bothered to wait for answer, and decided say they had been refused. Our customer is an elderly gentleman, in fact he is 90 years old, and so cannot move has quick as some. Now my problem is that the parcels where not returned to sender, like what most couriers do, but sent to SOUTHAMPTON. So now I have been told I have 3 options. 1. To collect from Southampton. 2. Pay for them to be sent back to us . 3. they will destroy parcels. I contacted my customer and explained what they said, so of course he said to pay. The exact cost of getting these two parcels back is £20.63 each, So infact the full amount this company has had for two parcels is £62.14 , and the parcels still need to be sent again, so even more money on top. I cannot charge this person again so I will pay out of my own pocket, BUT IT WILL NOT BE WITH THIS COMPAY. I DO NOT BELIEVE THEY DESTROY THE PARCELS, MORE LIKE TAKE THEM HOME. WHO GIVES THEM THE RIGHT TO DO THIS???? I now have to tell this gentleman that he owes us £40 plus , and i want to cry. THIS COMPANY HAS NO MORALS WHATSO EVER. AND I KNOW THEY WILL NOT REPLY TO THIS REVIEW I DO HAVE ALL SCREEN SHOTS OF THE CHARGES YOU HAVE SENT.
02/11/23 by Maria
Quick and effective service
02/11/23 by Mr Opaleye
Failed to collect and deliver
02/11/23 by Nigel s
Did what they said when they said.
An improvement would have been if I had been sent an email when it was delivered.
01/11/23 by MR MICHAEL TANNER
Right price, just got the job done.
Admin easy & friendly
01/11/23 by david Costello
Large parcel, collected and arrived on time
01/11/23 by Peter Everson
Additional courier charge of £76.60 on top of £11.99 without authorisation , although I did use the weight which was quoted on the Amazon product website. Ridiculous price to charge but now being disputed through debit card chargeback
01/11/23 by Customer
Very apprehensive about arranging a collection through Parcel Monkey, but we had no need to be worried. The instructions were simple for us to understand, and the cost was very reasonable. It was collected on time, as promised, and delivered back to Amazon. Would not hesitate to use them again. Thank you.
01/11/23 by Customer Paul Gill
The application process was very simple, as was the rest.
It All went like clockwork and I was informed when it was delivered
A Very User Friendly process
Thankyou
David Smith
01/11/23 by Mr Dave Smith
Every thing just went smoothly
01/11/23 by Maria Harper
Package posted Wednesday from Uk for Canada. Arrived 6 days yes 6 days later. FANTASTIC
01/11/23 by mummy
The worst company I use . They Charge me extra 76.70£ for 10cm more parcel size , for Parcel 15kg which I paid 39,40 £ also very expensive never again I will use this service . They took money from my accound for extra charge Without my permission !!!! Avoid
01/11/23 by agnieszka
Really good, only reason for 4 stars is that there was no update on what time my parcel would be collected, so had no idea when they were picking it up
01/11/23 by ab101
the worst company ever I use Charge me 76,60£ for 10cm more . Took money from my account Without my permission !!!! Avoid
01/11/23 by Customer
100% 100% 100%
01/11/23 by Kev Ainsworth
Pick up courier was excellent. Very helpful.
01/11/23 by Valerie
The parcel was a birthday gift and was meant to arrive on certain date. I have chosen Parcel Monkey, because they were promising the delivery on that specific date. Well, they havent. Not only they havent (it have been ver week now), but they did not let us know anything at all and we had to search and chase ourselves.
01/11/23 by Helena Safari
Easy to use, reasonably priced but as yet I have not received my package. This may be due to it being held at customs awaiting payment which has been done but still awaiting delivery.
01/11/23 by Mike
Website easy to navigate. Driver very polite and extremely helpful. Assured me that my parcel was in safe hands.
01/11/23 by Mrs S Ecott
I was so disappointed with this company I sold a pushchair for 80 pounds I was really carful wrapping and mesuring and weighing got lots of quota all for around 20 pounds ! I Sent it through parcel monkey on the for 20 pound’s but a ,couple of days later I get an email to say it’s was heavier then I had declared so they had charged me 86 pounds !!!!!!! Which had already been taken from my account!! I was so disappointed and upset I felt robbed !!!! I emailed the company they didn’t want to know or help at all I was left feeling frustrated upset and robbed !!!
01/11/23 by Customer
Very quick and efficient service
01/11/23 by Terry Abbott
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