We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Let down by Parcel Force failing to collect for two days and then take 3 working days for delivery
03/10/23 by Robert
Parcel collected and delivered at convenient times
03/10/23 by PATRICIA QUINN
The whole process was extremely easy, from pick up to delivery. Many thanks!
03/10/23 by Customer
Good shipping options for international. Collected item on time and delivered without incident to Switzerland. Would use again.
03/10/23 by rachel
Kept informed at all stages
03/10/23 by Customer
Quick, easy and cheaper than buying direct. Customs form ready to go too
03/10/23 by Jane Bruner
still waiting for someone who can collect my packing
02/10/23 by Anna
Great service - will use Parcel monkey all the time for bigge parcels.
02/10/23 by Mr Norman MacLean
Easy helpful info to follow
02/10/23 by Customer
Really good service just a shame had to fill out the form twice as it wouldn’t accept a PO address would have helped to know that before completing everything
02/10/23 by Peter
My parcel didnt get delivered and there seems to be no conversation about compensation. A truly bad service.
02/10/23 by Lesley Lambourn
Easy to use service, and efficient booking of deliveries
02/10/23 by Nick Foster
Good price polite delivery man on time.
02/10/23 by customer
Didn’t know which parcel company to use. Parcel Monkey were great answered all my questions and followed up with my request really quickly. Great service!!!
02/10/23 by Jo
Delivered on time
02/10/23 by CustomerManny
As usual - easy service to use and always a timely collection.
02/10/23 by VJSports UK Ltd
I was after-aftercharged with a weight that is absurd. 49 kg for a golfbag!!! I have put it on a scale and it’s the correct kg that I gave in. Crooks!!
02/10/23 by Patrik Havander
DELIVERED ON TIME
02/10/23 by DP
Great service from start to finish
02/10/23 by Customer
Very punctual an well within time constraint. Would definitely use again.
01/10/23 by Customer
Amazing every think went like clockwork. Eazy shipping from UK to New Zealand ..Thanks again
Darren
01/10/23 by Darren
Cherged more and took money from accounts
01/10/23 by MISS KREWSKA
The parcel was picked up & delivered on the designated days.
01/10/23 by A. C.
Parcel monkey UK made the process of sending a heavy parcel easy. Clear instructions on website.
01/10/23 by Angela
The home page claims to save you money but in reality they charge a lot more than going direct. Parcelforce delivered my parcel and booking direct would have been almost half the price. Not only this but parcelforce insure the items up to £150 as standard on the service I used but parcelmonkey charged me a surcharge to insure up to £100. I disputed this with them and asked for a partial refund as their home page is clearly false advertising and their excuse is that they save you money over other comparison sites. It doesn’t mention this anywhere on their site and when I confronted them they stopped responding. No answer now to the last 3 messages sent 4 days ago. Terrible customer service and a ripoff. You take these companies at their word believing they will be cheaper than going direct otherwise what is the point in using them to compare couriers?
01/10/23 by PHIL
I asked for a refund and they gave it. brilliant stuff.
01/10/23 by Caesar Traianus Hadrianus
Parcel was picked up as was stated. The man was very polite. Arrived in good time, the parcel was in good condition when delivered. I would most definitely use again. I would recommend parcel monkey. Made the process of sending to the USA sent out all paperwork that you need, all I had to do was print it out and put in on the parcel.
01/10/23 by Barbie
Awful experience with Parcel Monkey! Charged £24 to collect a large item from me via UPS. All went fine and heard nothing from them. Then all of a sudden I get a bank notification saying Parcel Monkey have taken another £89! At this point I’d had no contact from them to advise me of this charge. Eventually I received an email explaining that I had got my measurements or weight wrong and it basically said that if I refute the cost I probably won’t be successful as they use lasers to measure and work out all dimensions and that less than 2% of people are successful. Honestly please do not use this company!.
01/10/23 by Clare A
First class service at a great price
01/10/23 by Ian Cowie
Great service…picked up Monday afternoon from UK and delivered Thursday afternoon in USA with parcel force…excellent!
30/09/23 by Judith Boyd
Absolute disaster. Still waiting for my parcel 8 days late. I heard from the collection address that the courier has damaged my parcel and then tried to take it back to them, which they refused to accept, and yet the courier (Parcelforce) still has not contacted me or replied to my email, even though I am the one whose contact details they have and who paid for and organised the delivery in the first place.
30/09/23 by Sally L. E.
Made so easy. Parcel arranged, proper instructions given and super easy. Very professional and easy to use.
30/09/23 by Maggie Lombard
All went well, guy was very polite and friendly
30/09/23 by Rhonda Jo Galletly
Easy process
30/09/23 by Customer
Parcel not collected more than ten days, EVri gives us false reason for not picking up.
30/09/23 by Customer
Great service. Easy step-by-step instruction that allowed me to prepare my package easily. Shipment arrived swiftly.
30/09/23 by Mr O'Brien
It was straightforward to do and my parcel arrived on time with no issues
30/09/23 by Anon
Still missing one parcel out of three. Used Chronopost whose customer service is appalling
30/09/23 by Mrs Cath Goodwin
From placing my order and it being organised and collected it was easy and fast. Rated highly from myself.
30/09/23 by Amanda
An extra charge with explanations not particularly convincing and transparent. It might be useful for packages to be measured and weighed by you in the presence of the customer before being transported. Informing the customer after the package has been picked by you that the size and weight was much higher than what the customer indicated is not very transparent.
30/09/23 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
