We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Absolutely rubbish. Beyond rubbish. I used this company a week ago. I bought an item off ebay and convinced the seller to let me purchase it if I organised a courier which he agreed but time was of the essence as he was moving house. Well the courier through PARCEL MONKEY picked it up on Monday just gone, I waited on Tuesday, excited, but nothing. I thought maybe Wednesday but I got a message from the seller telling me the item had been returned to him on the Tuesday. ?? It had a new label over his. Well I have been intouch with PARCRL MONKEY ever since, they have kept blagging me off. After first they accused me of cancelling the order, then it was that they are investing it, abd just today, the seller has sent me photos of my item as he unwrapped it as he had to cancel my order as too late now. My item a damaged beyond repair. I just relayed this to PARCEL MONKEY who now say I didnt take out the insurance to cover my parcel so they wont be refunding me. Do they not get it. I NEVER RECIEVED IT WETHER IT BE DAMAGED OR NOT. AVOID , AVOID, AVOID. Nothing but hassle. RUBBISH
28/10/23 by HELEN LOUISE OLDFIELD
Never having heard of parcel monkey I didnt really understand how it worked. But logged on.....filled in the form and my choices appeared. Excellent.....even for me and Im not that good with computer
28/10/23 by Yvonne
I used Parcel Monkey to get quotes to send a gift parcel to France. They produced the labels and the custom forms and I was able to track the parcel though to delivery. The web site gave all the details/links needed. I have used them in the past and will be using them again for Christmas presents
28/10/23 by AMDD
Very good. Reasonable priced and efficient service, highly recommend.
28/10/23 by Annie
The parcel was picked up by parcel force. The parcel was picked up 10 days ago and still hasnt been delivered to destination address. Now parcel force wont let me know the status of my parcel and have asked me to enquire with parcel monkey. Parcel Monkey dont have the status they need to contact parcel force, who are not giving the status of my parcel, so I am now waiting indefinitely for my parcel to be delivered. Horrible experience so far and the customer service of both parcel monkey and parcel force is unbelievably bad.
28/10/23 by Mr RAJAN
helped find the cheapest option for me and was easy to use
28/10/23 by No Name Needed
They do just what it says on the tin .. xxx excellent.
27/10/23 by Customer
Easy and straight forward
27/10/23 by wayne linard
I paid for the collection of an item and parcel monkey took more money from my account, saying it was for additional Weight of the item. When asked for proof did not provide it. Would not trust b
27/10/23 by christy childs
We have not received our parcel!!!! The address is 1 Saxonfields UK WV68SX Tettenhall Wolverhampton United Kingdom Can you confirm where it was dropped? Thank you Leonie Egan For Janice Cain
27/10/23 by Leonie Egan for Janice Cain
I’d never heard of Parcel Monkey ahead of the recommendation after a request to return an online purchase - that being a floor cleaner via Amazon. A large and heavy package, I was concerned as to how I’d manage the return … cue Parcel Monkey. Such an easy process - clear online instructions on how to; followed by a swift collection by a really friendly driver. It couldn’t have been any easier! I will most definitely turn to Parcel Monkey again, and would highly recommend this service to you all.
27/10/23 by S Kennard
What can I say you give 200%, Scottish Highlands ????????????????????????????to Canada ???????? parcel sent and received in a week ???????????????????????????????? a big well done. Wouldn’t use anyone else.
26/10/23 by John and Marilyn Grayson
Never will I use parcel force again. Paid for next day pick up £26.38p and they never turned up until the day after so wasted 2 days. Contacted them only to be lied too. Asked for refund and they said they would investigate. I haven’t heard anything from them and it’s been a week.
26/10/23 by Leighann
Great service all round.
26/10/23 by Les
I booked a shipment through them, when the courier came to collect it I was not given any proof of collection and the tracking never updated. Supposedly my package has just disappeared. Following over a week of trying to get them to locate it to no avail, they put another charge on my card for the shipping fee again as my package was "larger or heavier than stated". I had measured and weighed it carefully so this was impossible, but how on earth have they decided that when they dont know where it is? It is complete fraud, do not book through this company under any circumstance if you value your package or your money.
26/10/23 by Matt Dirlik
Easy to use website, courier arrived on schedule and goods received next day by company as promised.
26/10/23 by Ian Neill
Quick and quite easy to use but I was bit confused with the number of different options and companies and not sure which would be best. However all worked well and my package was delivered.
26/10/23 by RLB
Very good service - delivered ahead of forecast ! (UK to Australia)
26/10/23 by Whitaker
Fast efficient and very good price, highly recommended
26/10/23 by customer
Good and quick service
26/10/23 by Andrew
Parcel was collected promptly and delivered earlier than expected, the online booking process was easy to use
26/10/23 by customer
Dropped parcel off on Wednesday at 5pm, picked up on Thursday and delivered on Friday morning at a fraction of the cost of using the post office. What’s not too like?
Excellent ????
26/10/23 by Sue Wiseman
Package wasnt delivered. Customer service isnt very helpful
26/10/23 by Hayley
Easy to use & found good deal options
26/10/23 by Michael
Service was great
26/10/23 by Customer
No problems and they were Very good
26/10/23 by customer
Its always a straight forward and quick process to book a pick up. Drivers arrive on time and are very friendly.
25/10/23 by HM
Excellent. I used UPS to the USA and both were brilliant and super quick.
25/10/23 by Jamie Mack
Easy and quick - searching services and delivery itself.
25/10/23 by Ms nikki van dyke
The site was recommended to us by the Company we were sending a large item to. It was easy to use and there were no hidden charges. The item was collected next day and delivered on time at the destination address
25/10/23 by R D
I shipped a coffee machine which arrived with a dented box and smashed water tank. I paid extra to insure the parcel for £150 and claimed just £33 to replace the damaged water tank and they rejected the claim saying it was improperly packed! Ridiculous given Id shipped it wrapped in several layers of bubble wrap and packed out the sturdy cardboard box with compressed paper packers. The box had clearly been dropped on its corner. This is clearly a company to avoid and their insurance product is effectively worthless if you cant claim on it. FRAUD: So despite charging extra for insurance, in their terms and conditions it explicitly states: "We do not insure the Goods, nor can we arrange insurance of the goods. Insurance of your goods will be your sole responsibility and we cannot give any advice concerning insurance." Yet I was billed for insurance on my invoice! They are literally taking money for insurance and then not insuring the goods! Thats blatant fraud and it will be reported to Trading Standards. I recommend anyone who was falsely charged for insurance or "parcel cover" from ParcelMonkey requests that they are refunded for this cover on all previous transactions unless ParcelMonkey either change their terms and conditions or provide proof of insurance through their underwriter.
25/10/23 by Nick Gilbert
Easy print return label, drop off points handy
25/10/23 by Mrs Scott
Simple to use, fast and efficient service
25/10/23 by Ron
New York in 2 days for £20
Very happy
25/10/23 by Rob
Brilliant!
25/10/23 by Customer
arrived on time!
25/10/23 by deborah simpson
Very good experience, one complaint, I booked a 48 hours service, the package was picked up early Thursday morning, but I never received it until late Monday afternoon, not good for a 48 hours service, but away from the late delivery, everything went straight forward.
Many thanks
Clive
24/10/23 by Customer clive
delivered as stated
24/10/23 by Mr Jack Gross
Everything ran smoothly updates timely
24/10/23 by Ms Gillian Dyson
My parcel to South Africa is missing. This is the 2nd time this has happened
24/10/23 by Mrs Lorna Areington
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