We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Simple booking process - parcel picked up and delivered in the time promised
13/11/23 by Paul
Simple to use -should provide the cheapest way to send a parcel (havent tested that out). Efficient.
13/11/23 by Jeremy
Perfect until I arrived at destination then delivery instructions were not followed causing a lot of hassle
Shame as it good service for collection
13/11/23 by Peter Tisdale
Easy to use, I was pleased with the price too.
13/11/23 by Amanda
Appalling; if I could give less than 1 star, I would. Having paid for a Next Day collection, the UPS service failed to arrive on four separate days, without prior notification. Parcel Monkey and UPS were both contacted by me and rescheduled three times for what had been an urgent delivery. This necessitated me missing work on 4 business days whilst I waited from 9am-6pm for no-one to turn up and no receipt of any notification at all. Each time, I was promised by UPS and Parcel Monkey following my call that (a) the scheduled collection would take place and (b) that the local UPS office would contact me by telephone. None of this occurred and the collection failed every time. I received no apology and no compensation!!!
13/11/23 by Jenny
Well I have not received my item yet. The customer was not contacted to time of pickup.
13/11/23 by Mr Dennis Dalby
This is always dependant on the courier where you have a degree but not a lot of influence. If it gets there in one piece fine but I have had a lot of damages so its the luck of the draw.
13/11/23 by Brian
Everything really simple & pick up efficient
13/11/23 by Caroline
Booked and payed for a Parcelforce collection, no one turned up so ended up having to drop off myself. Item was heavy so specifically wanted a collection. Emailed to chase up but received no response. Poor service
13/11/23 by Customer
Collected my parcel next day and delivered it quickly
13/11/23 by Harold Procter
My Parcel has not been delivered yet and the customer service agent in Parcel monkey is obviously not being honest as I kept double communication with Evri which is giving a conflicting update. Please parcel monkey this my tracking number H03E8A0000390041. Kindly fix this mess and deliver my item
13/11/23 by Kelvin
I go back to parcel monkey each time. Straightforward instructions and good communications
13/11/23 by Laundry Lady
Everything went well and was an easy process Akron’s
13/11/23 by Barrie Fowler
Very easy to do and reasonable prices
13/11/23 by Tracey
I regularly use Parcel Monkey, its my default. Easy to use and reliable. Highly recommended.
13/11/23 by Pete
Parcel didn’t arrive next day as requested it was a day late
13/11/23 by customer
Prompt collection and delivered as promised
13/11/23 by Steve Chatwin
Easy booking process with lots of price options for drop off or collection. Clear guidance on how to label and complete customs declaration.
13/11/23 by Noel
Never been collected and was due to be collected 7 days ago No contact from them to apologise, rearrange or update on new ETA
13/11/23 by Customer
Good value. Reliable and I know that parcels are delivered to the recipient or returned to the post office with a message sent to the recipient( should the person not be at home).
Mail sent at approximately the same time to Australia is still to be delivered!
13/11/23 by Mrs Leslie Langford
No problems
12/11/23 by John Cooper
Very satisfactory
12/11/23 by J Maxwell
Very satisfactory
12/11/23 by J Maxwell
Very satisfactory
12/11/23 by J Maxwell
Paperwork excellent and the parcel was picked up as planned. Was surprised to receive the survey as the parcel has yet to be delivered
12/11/23 by Nicholas John Dawson
Very good always on time and delivered on time.
12/11/23 by Miss Touhey
Delivered safely and very quickly. Very reasonable cost too, far superior to using post office.
12/11/23 by Ellie
Great service in comparing and purchasing parcels. smooth transaction. Easy to use and easy to track parcels status. Will use Parcel Monkey again!
12/11/23 by Alexvittorio
Great price. Package was sent internationally to the US with UPS. It was delivered in less than 2 days! Incredible!
12/11/23 by Les
EXCELLENT SERVICE PACKAGE WAS MEDIUM SIZED NO PROBLEMS IN ACCEPTING THE PACKAGEI
12/11/23 by Mr GRAY
It was the first time that l have used Parcel Monkey UK and l was very impressed with how they delivered my parcel . I was able to track it all the way to its destination. The price to send it was very reasonable and l would use this company if l wanted to send something again.
12/11/23 by Brenda Frow
Straight forward process and parcel arrived on time
12/11/23 by Anon
Excellent updates and clear instructions
12/11/23 by David Pelta
Mixed bag really, organised well, easy to use website and completed in time advised so no complaints there. But the machine I wanted collecting is advertised by manufacturer as 30kg. I got a email 5 days after delivery stating I owe another £30 due to the weight being 41kg, the thing wasn’t even boxed so can not be a third heavier than manufacturer advice. Why wait a week after delivery? They had my phone number and email and could of quite easily contacted me if they thought there was an issue.
12/11/23 by Joe Reed
Price, efficiency as nd we easy to use website, friendly
12/11/23 by potty
Good Service - pity about the name!
12/11/23 by Donald MacKenzie
Everything works and it’s easy to get in contact and a quick response ????????????
11/11/23 by Niall McClean
Absolutely amazing I wish I found this company sooner
11/11/23 by Alison
Good value for money and quite easy to use the booking tools etc
11/11/23 by Robert Wright
Reasonable price, collection and delivery both worked perfectly.
10/10
11/11/23 by Sharon Townend
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
