We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Excellent easy service
19/10/23 by Mr Robert Whitehead
Delivered intact and after a failed attempt to deliver, a second successful attempt was arranged and done the following day
19/10/23 by Clive
Best price. Quick delivery ????????
19/10/23 by customer
Fast easy efficient
19/10/23 by Mary-Jo McDonald
Great booking service. But the couriers broke my items being returned in transit so I didn’t get a refund and ended up paying up for the delivery!
19/10/23 by None
Thanks. All went well
19/10/23 by Vithana Perera
Getting the parcel lined up for despatch at the right rate was straightforward, and facilitating tracking of it was good too. Plus the facility to cater for additional value!
18/10/23 by Frank Chambers
I paid £25 to send a parcel to Denmark on 1/9/23, and it was never delivered. The reason: "Unclaimed." No communication to the recipient & no correspondence to me as the sender. I had to keep messaging them to try and get it sorted - but all to no avail. I only got my parcel redelivered back to me today. To say this company is USELESS is an understatement. DO NOT USE PARCEL MONKEY! Not only could they not deliver my parcel, now they refuse to refund me my money. Pathetic.
18/10/23 by Stevan Lukic
Easy to fill in and get right service
18/10/23 by Finlay A9
Efficiency.
18/10/23 by Maureen.Customer
Very easy to use website. Just pick your company then pay. Great thanks
18/10/23 by Teresa Jayne Knight
Very easy. Amazon never picked my parcel up for weeks. Was asked to use your service. No issues
18/10/23 by Alan Smith
Great service, and extremely cheaper than other courier services.
18/10/23 by Customer
Parcel Monkey were fantastic. Item sent to Greece by UPS.
UPS Handling in Greece were a total nightmare clearing the item. They kept insisting on documents that did not exist. Parcel Monkey were very helpful liaising with UPS to resolve the problem.
18/10/23 by Customer
Am totally disappointed with this service,how can a parcel that weighed 6kg even less than that, suddenly I got email that the parcel weighs 9.50kg.That is totally wrong,is either that the weighing scale is faulty or someone must have forged something.
18/10/23 by Chiamaka Uzodinma
The graphics are a little old fashioned & its slightly laborious entering the info. But the process worked with the courier (FedEx).
The consignee has advised about some damage, but not sure if they are complaining about the condition when I sent it, or that problem was caused by the courier - the consignment is too small (valuewise) to worry about where the problem has arisen, so Ive written off the consignment for the buyer
17/10/23 by MARTIN ELLIS
All very profesional and on time.
17/10/23 by Premier Kitchens
One of three boxes have not been delivered
17/10/23 by Brian fron Sevenoaks
first class all my parcels are delivered in good time and safe
17/10/23 by Customer
All my parcels were shipped using Parcel Monkey but now prices are not competitive against other online companies. You dont accept Paypal now and other shippers offer electronic customs documents.
17/10/23 by Paul Bursnall
Very useful to be able to quickly check which company was best for my purposes and then arrange everything
17/10/23 by Jane and Mike Rowse
Easy and quick delivery.
17/10/23 by Mr tim cockhill
Fast, affordable and reliable delivery
17/10/23 by Customer
Paid £21 to send a package to USA, then Parcel Monkey took an additional £68 saying the package was larger than stated. We know this was not the case as we send these packages regularly to USA and they are all uniformally identical. You cant speak to anyone at PM, you can only leave a written message. They say we will look into this, but weirdly nothing ever happens. My recommendation is "Dont use Parcel Monkey"
17/10/23 by John Webb
A great service thank you unlike parcel2go who steal your parcels
17/10/23 by Mr Steven Nolan
Very easy to use and good value
17/10/23 by Andrew
picked up on day stated, driver very pleasant. Easy to track and item arrived within 24 hours. Your company made it so easy. Thank you
17/10/23 by Margaret Smith
As always,lovely reliable service
16/10/23 by Jenine Welch
Very good service, especially if like me you have a large heavy parcel to send and no idea who will take it!
16/10/23 by Jenny
Amazing super fast service to us from uk . Really appreciate
16/10/23 by Customer
Ease of use and good choice of couriers
16/10/23 by John
The item was damaged
16/10/23 by Ronald Bennett
very pleased with prompt service
16/10/23 by C.M.
Not sure who to blame as parcel force was booked who really messed up the deliveries and one of the agent didn’t want to help Bcz it was booked through parcel monkey.
16/10/23 by Nauman
Spot on and miles better than parcel2go.
Only downside is they are more expensive
16/10/23 by Ishaia Rubinstein
I have used Parcel monkey previously as well. Its a cost-effective way to send parcel boxes within UK. This time sending about 10 boxes to Liverpool from Sussex for about £100. Saved me a trip and and the hassle for a bit more than the fuel cost!
16/10/23 by Vaisakh
Overall experience was amazing, from booking, dropping off and delivery.
16/10/23 by Fiona
To improve remove Courier from your list, they never collect the parcel on time.
16/10/23 by Customer
Horrible experience. I feel like pulling my own hair shipping through them. Id rather use EMS which is super reliable. My parcel has been over one month and it hasnt even been delivered yet. Noone knows what happened to it. Customer service in the USA where I shipped from gave me wrong tracking info which belong to Jersey Post. Customer service in the UK doesnt even bother to response my queries. I wonder if theyre in a business to ship products or stealing products from people like us and selling it online.
16/10/23 by Beit Alpha
I use parcel monkey a lot, love it, always easy and affordable, loads of options to send.
16/10/23 by Ms Sadie Wright
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