We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Does not accept or process paperwork correctly and will incorrectly return items to you and charge you for sending it and returning it - go straight to the delivery companies instead.
08/11/23 by Gregory
Very easy to book & very efficient. Will use again.
08/11/23 by Michael Kelly
You charged me extra for the parcel, when I challenged it, I was asked to provide photo evidence & photos of the dimensions. 1. Im trying to run a busy company. 2. Why would I take photos of this? 3. Not ok, to take money out of my account without notifying me first. Not usually a Karen, but this takes the biscuit!
08/11/23 by Saffy Spree
PM11751807 Unfortunately, I used this company to deliver 9 boxes to another country. Seems that they lost my parcels and they are passing the ball to DPD… I didn’t pay to DPD but to Parcel Monkey. They don’t have a contact number, only chat or email but, good luck if you have a problem because they will copy and paste the same reply ALWAYS for months… “apologies, we will give you an update soon…” still waiting and they don’t have a clue where my parcels are. PLEASE DO NOT USE Parcel Monkey if you don’t want to loose your items and being ignored. We will be soon taking legal actions against them
08/11/23 by Henri
Parcel Monkey makes light work of finding the best price for sending parcels. A simple quote and buy process. Im very happy with their service.
08/11/23 by Steve
My Parcels arrived at there destination on time
08/11/23 by Nigel
I used this company at the request of Amazon to return a chair that had been sent in error. I measured the dimensions accurately, and took the weight reading off the box. That was possibly my mistake, as a few weeks after paying the £22.18 shipping fee, I had an additional £25+ taken from my credit card. No warning, just an email to say it had been done. I have emailed Parcel Monkey twice, and had no response. If I did make a mistake, I would not expect to be charged an extortionate amount which was more than the initial cost. Maybe a £10 penalty at most, plus the additional shipping. I probably signed up to the T&Cs without reading thoroughly, but nobody expects to be ripped off in this way. Total robbers with zero customer service response.
08/11/23 by Sootysmith13
Good customer service very friendly staff and good communication skills
08/11/23 by Tawanda Muduma
Great service
08/11/23 by Anthony Eddon
Terrible service- it was nearing the end of the day so I reached out to confirm collection would still be that day. I was told to be patient and the driver would be there soon. I chased and a week later it’s still not been collected. With zero apologies, discount or refund. This is not the first time this has happened. Do not recommend
08/11/23 by Natasha
A parcel didnt arrived at destination.
08/11/23 by Customer
Easy to sort delivery at a fair price.
Was delivered the following day so will use them again.
08/11/23 by Richard Palmer
Note of warning if sending overseas. There may be import taxes/VAT added at the border which you must pay for the parcel to be delivered. I dont think this is clear enough when booking with Parcel Monkey and ended up costing me way more than I wanted to pay. Its an easy one for Parcel Monkey to rectify, just make it very very clear at the point of booking, to avoid dissatisfied customers.
07/11/23 by Kim Halliday
Hello, this is very frustrating and an appalling customer service from ParcelMonkey. My Ref no. is PM11751807. I sent 9 boxes from UK to Portugal on the 6th of October.Where the heck is my package? Its been 4 weeks. I have been contacting almost everyday and you keep saying "Well chase DPD and get back to you". I want this to be returned at least to my friend in UK! You are not ready to return my products nor pay my insured money and the refund package cost. I need an action immediately!
07/11/23 by Raz Andres
Paid for Parcelforce 2 day delivery on the 27th of Oct and the parcel has only arrived today! 7th of Nov!! Shouldn’t advertise delivery times that are not anywhere near that
07/11/23 by Richard oxenham
Service was very good when you eventually got through
07/11/23 by John cummins
Got a good price and it was easy to go to the carriers website.
07/11/23 by MR MARK GOMME
We always use Parcel Monkey. As soon as we book a collection the label is sent through to be printed off very quickly. We had next day collection from home. Delivered to destination 2 days later. No problems at all.
07/11/23 by Customer
Excellent, as usual the service was great.
07/11/23 by Joanne Parrett
After receiving confirmation of delivery and photographic proof by email I was disgusted with the condition on the parcel it had been opened and tampered with I myself packed this Item very carefully ensuring it was well cushioned and even placed a security tape around the parcel this had been removed and no trace was found of the tape.
07/11/23 by Colyn James
Used it first time but Very good experience ????
07/11/23 by Faisal Javed
Delivered promptly to Italy and an easy booking process.
07/11/23 by Martyn Thomas
Easy to use. Half the price! And it arrived!
07/11/23 by Ej
Complaint still on-going with DPD. Will NOT be using Pm or DPD service ever again, absolutely shockling!
07/11/23 by Nic M
Excellent, I didn’t realise there was so much choice to send a heavy parcel and I was surprised cost was lower than expected. I chose a quick delivery with fed ex from a local convenience store.
07/11/23 by Rita Allen
Failed to pick the parcel up as agreed
07/11/23 by Mark Wood
I was very happy with the service and the price. Parcel was delivered very quickly. Thank you. I will definitely be using your service in the future.
07/11/23 by Customer
Good pricing, good pickup, good delivery, good tracking made for a great service!
07/11/23 by JB
Easy and user friendly....
No need to spend time in queuing or dropping off your parcel.... door to door delivery at a competitive price..
07/11/23 by Neil McClean
Did exactly what I wanted and kept me informed
07/11/23 by Customer
On time always
07/11/23 by Customer
This service is a must if you’re looking to send anything anywhere around the country/world. So easy to use and the amount of carriers to choose from is fantastic and always at great prices. 10/10 for service, price and easy to use website
07/11/23 by Peter Lau
Easy to use great price
06/11/23 by Ian Purchase
Very good experience. The price quoted was reasonable and pick up and drop off smooth with delivery within 24 hours of collection
06/11/23 by Lotty
Well I send a parcel to Spain and the person who received the package have to pay extra money for the tax when I pay for it
06/11/23 by Customer
Should have been 48hour service. Parcel took 6 days. Parcel obviously badly manhandled
06/11/23 by Mrs Kareen MacIver
Parcel Collected and delivered when agreed. DHL courier polite and courteous.
06/11/23 by Customer
The ordered service was provided in a timely and efficient manner. Recommended
06/11/23 by Nikolay Chepishev
I very happy from service parcel monkey, everything is alvays right, parcel are always on time.
06/11/23 by Customer
Good service - ordered a couple of carpets for delivery and everything went smoothly
06/11/23 by Howard
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