We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Super fast and reliable
16/10/23 by Customer
AAA will definitely us again. ????????
16/10/23 by Lee jarrett
Spot on, collected and delivered with no fuss.
16/10/23 by Customer
Great good perfect job
Habtom
15/10/23 by Customer
Very efficient, did exactly what was advertised.
15/10/23 by Backache
Great value service
15/10/23 by JOHN HILLS
Parcel collected from my home on a Monday & delivered following Friday. Parcel was left in my porch & was collected with no fuss, no noise, just disappeared, great service! Thank you very much for a very good value service.
15/10/23 by Patrick
easy to use and quick delivery
15/10/23 by David Culley
All good, no problems with my booking, payment or delivery
15/10/23 by paul young
Usually really good service but this time an item (which was extremely well packed) was broken it transit
15/10/23 by Michelle Daniels
Easy to do .Parcel was picked up at house and delivered to site on time
15/10/23 by martin
Easy ordering online, convenient drop off of parcel and effective tracking of progress. All at a very competitive price.
15/10/23 by Davis Deakin
I am happy with the company as I have been using it for many years and they are quick and reliable.
14/10/23 by Maria Praamsmova
On receiving my parcel back from repair I half expected to have to claim on the insurance, because the box was so battered on the base and the base polystyrene inside was shattered into pieces but luckily the product was still intact but had this item not been in its original packaging I dread to think what would have been the outcome,
14/10/23 by Customers
Great on time
14/10/23 by Roger Fromwatford
The best
We sent my grandfather parcel -they tried to be on time for her Birthday
Thank you
14/10/23 by Marusya Marinova
Av found what I was looking for
14/10/23 by ChiTaN
Great experience prompt and quick
14/10/23 by DAVID knowles
So easy and quick
13/10/23 by Karen Durrell
It worked like it should, not much still does these days in the UK!
Parcel arrived a day later than expected but it got there intact!
13/10/23 by Peter Menzies
Excellent communication fast service,very pleased thanks you.
13/10/23 by Bernard Downes
Parcel arrived in record time and tracking was efficient.
13/10/23 by Fizz 47
Reasonably priced for an excellent next day service when needed
13/10/23 by Mr Neil Reed
Efficient and cost effective
13/10/23 by Dean Gaunt
Smooth process to deliver a parcel to Australia. Arrived quickly and no problems.
13/10/23 by D D
Very reliable and honest service
12/10/23 by Saw Man
You lost my parcel!! Then have to e cheek to ask me to provide proof and statements from all parties! I asked you to track it and you told me it’s lost, don’t ask me to provide evidence when you can’t do your job!!!!
12/10/23 by Dewald
Very pleased with the service easy to use
12/10/23 by Kathryn Shaw
The goods was delivered intact and was delivered ontime.
12/10/23 by Customer
Easy on screen and easy to track
12/10/23 by Consumer
Easy to understand booking service. Great updates on parcels progress. I would recommend.
12/10/23 by gordon walder
Very efficient service
12/10/23 by Mrs Smith
We had around six issues since we started using ParcelMonkey. They never help. They advise you to contact once item is delivered, then once item is delivered they close claim saying its delivered and they are not covering you for any losses because of delays. If its 3 days delivery please multiply with 7 as they deliver in 21 days. Their unqualified customer reps are a cherry on the top.
12/10/23 by Raman Sangha
Quick and easy to use
12/10/23 by Guest
Delivered safely & on time.
12/10/23 by Andrew Goodison
I am extremely disappointed. The courier never came to another courier, waited all day until 6pm, didnt even come the following day. I therefore walked down to the post office and sent it by special delivery.
12/10/23 by Linda, Warminger Court, Norwich.
easy to use, timely parcel collection and delivery
12/10/23 by Sisi
Easy to purchase, simple form to fill in. I don’t have a printer though so had to find a friend with a printer which was a pain. Other platforms offer a no printer option so I’m sure the tech is available for Parcel Monkey to send a QR code for post office to print for you. However good service overall and parcel arrived safely at destination which was main thing.
12/10/23 by NR
I have paid nearly £100 for door to door DPD postage and arrived completely smashed. Disappointed.
12/10/23 by Lukasz
Great price and tracking when exporting to another country. Just be aware price can be based on size not weight. I had 2 big boxes originally with the largest at 10kg quoted at £161 Once split into 2 smaller it dropped to approx £55 for the same items just split into 2 boxes.
12/10/23 by Colin Turner
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
