We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,604 reviews.
Easy and straightforward, securely delivered on time.
24/10/23 by Sarah Davidson
System works well doing label in advance with customs documentation. Pay for the delivery then take to post office. So far all parcels have arrived in good time and undamaged.
24/10/23 by Debra Parker
My parcel was left unattended by courier on the door step. Checked that day to see when delivery would be I read my email that said it had been delivered. The photo showed a parcel on the doorstep. I opened the door but it wasnt there. Ive complained but had nothing back at all
24/10/23 by Bev Edwards
Excellent service as always
Used many times and only went wrong once. However contacted customer services and they sorted in really quickly
24/10/23 by Lynne Preston
Sent a parcel with Courier PARCELS via Parcelmonkey paid extra for next day delivery but did receive this service, asked for a refund of extra fee paid. But as I did not send it guaranteed next day delivery I do not qualify for refund. This is just daylight robbery ! Won’t using Parcelmonkey or Courier Parcels again.
24/10/23 by Guy Foley
I have sent box to Kazakhstan paid over £200. Parcel has been delivered by Courier to Kazakhstan. My experience is: parcel monkey had charged an extra 26.28 pounds. For the weight and measurements. Measurements were correct and I have paid for 25 kg. I have been told by Courier box was 19 kg. Why are you strip paid yourself from my bank account? I have sent you email no one responded. Avoid!!!!!
24/10/23 by Aiman Talipova
Excellent no nonsense service!!
24/10/23 by Sam
Booking was easy and all parcels arrived safely - bearing in mind I checked customer reviews for the various couriers, and did not go for the cheapest as I saw cause for concern.
24/10/23 by Juliet Souch
No problems with Parcel Monkey, not impressed by Parcel Force who delivered the parcel, or to be more accurate, dumped the parcel in a Post Office, because the driver was too lazy to attempt delivery.
24/10/23 by Jon Bee
Parcel delivered from Bedford to Manchester in 24hours
24/10/23 by Mr Richard Aston
Perfect as always
23/10/23 by Susan
Terrible service provided, appaling costumer service. I should have taken notice of the reviews in here before booking shipping with them... My parcel was lost. It only took a day after the drop off, an error message appeared while trying to track it. I quickly contacted Parcel Monkey to inquire its whereabouts and was informed the parcel was held somewhere. Turn out it wasnt the whole truth though. They changed their story quickly and said there was nothing else they could do. In one moment your parcel is held somewhere and in another it has vanished. Very suspicious no doubt. And it only took a week to find out. Absolute shambles of a service you provided. Avoid Parcel Monkey!
23/10/23 by CARLOS SANTANA
Goods delivered damaged
23/10/23 by MAI Construction
Delivered on time
23/10/23 by Customer
Was very hesitant to use anyone but RM (old school) but was pleasantly surprise & very happy with the service. Both pick ups went without a hitch, right day, right time! Both were delivered to their destination the very next day. The drivers/pickup men were very friendly & professional. I will use them again without question.
23/10/23 by virginia boczko
The booking process was very easy, the delivery labels were downloaded to me very quickly. the one issue I have is that I dont know if or when my parcel was delivered, I would have thought that a confirmation of delivery message would have been in order, I still dont know if the delivery was made.
23/10/23 by Alan Hewitt
Efficient this time.
23/10/23 by Mrs Chapman
Very good service via DHL. Excellent cost for next day AM delivery.
23/10/23 by John D
Could not have been easier. Delivered as expected.
22/10/23 by Jay Dee
Excellent range of delivery services given with clear instructions on getting a price.Very to arrange the collection/ delivery. Will use again
22/10/23 by Kamlesh Sidhu
Easy to follow and got through customs without a hitch.
22/10/23 by Geraint Donnell
Excellent service
22/10/23 by Customer
No messing around at the post office it went straight through, arrived when it should have at the destination
22/10/23 by Ann Redmond
Excellent service, would highly recommend
22/10/23 by Mandy
Delivered on time. Excited service
22/10/23 by Heather McBrien
Cheapest went smoothly
22/10/23 by michael beamish
So disappointed for 2kg extra Monkey charge me extra £29,60
21/10/23 by Alex LA Autos
Easy to do at reasonable price
21/10/23 by Sue R
The goods arrived at the right place and at the right time.
21/10/23 by Bill Lawford
delivered as said
at a good price
21/10/23 by Mr David Farquhar
My parcel arrived on time.
Very good service.
Fairly simple to navigate on line.
21/10/23 by Customer
Meeting customer expectations.
21/10/23 by Customer
Excellent service very good prices
20/10/23 by Chris B
So easy to use and fair price.
20/10/23 by Mrs TRACEY HARRIS
Having accurately measured and weighed the item I was given a price of £80.00 to ship it. Transaction was completed and parcel sent. Weeks later they charged me £4.20 extra as the parcel dimensions were not as I had stated. I complained but never heard anything back. Sounds like a scam to me just to get additional cash. Avoid.
20/10/23 by Brian Goff
I have just been charged an extra £124.60 to a parcel.. on top of the money I had originally paid. When you make payment you have to agree to money automatically being taken from your account if there is an error in weighing. I often send the same weight in the post and it is always under 20kg. Parcel Monkey have said my declared weight was 51 kg (not true and actual weight 25kg (this in itself makes no sense as the parcel would have been lighter). Please be careful as you have no control of the money leaving your account.
20/10/23 by Chris Oakey
Excellent service ????
20/10/23 by Monica Nicol
Easy to book. Prompt service. Item arrived at destination in the predicted time. Very happy will use again
20/10/23 by customer
Excellent service.
20/10/23 by Babak R
The courier - EVRI - says that TWO parcels were delivered to China for me but I only sent ONE parcel and neither have been received.
20/10/23 by Alan Price
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