We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,523 reviews.
dishonest unreliable service, been a week and not delivered yet for 2-4 days delivery
01/07/19 by STT
I sent a c5 large letter box weighing less than 300g. However, they later took £17 extra without notice claiming that the parcel was re weighed and found to be 4.2kg!! Its not only physically impossible for a large letter box to hold 1kg but taking money out of my card without notifying me is totally insane. Still waiting for someone to get back to my email!
01/07/19 by Munya76
My item was damaged during transit despite being well packaged. I insured the item for its exact value, however parcelmonkey refused to refund the postage cost as the item was ‘successfully delivered’. An item that is damaged during transit is not successfully delivered. I’m now down £15 in postage costs. Why should I be out of pocket for the courier damaging the item?
01/07/19 by Daryl
Very good service, prompt collection and delivery by parcelforce and great price
01/07/19 by Client
Excellent service - took parcel to depot Monday and by Saturday morning it was delivered to my son in Canada - was able to keep track of it all the way with ParcelForce
01/07/19 by Jayne Nicola
Parcel monkey is getting better and better. I totally appreciate you guys! Low charges and not so fast delivery, but hey I am after saving my money so i can wait couple weeks longer than standard delievery, 4 weeks is fair enough, so thank you again guys I have been using you since last year, and i am greatful and will be using you forever.
01/07/19 by mini mina
Excellent service! Fast delivery!
30/06/19 by Customer
Excellent as usual
30/06/19 by Mr. Joseph Nimmo
Picked up promptly in UK and delivered earlier than expected in Portugal
30/06/19 by Mrs Jean Steer
First class posted really quick.
30/06/19 by Mrs Julie Brown
Affordable prices, easy to send via drop off points, access to tracking information. I would recommend
30/06/19 by Kitty
Use them many times. Items always collected and delivered on time. Easy website
30/06/19 by Barbara Day
Easy and affordable way to post packages.
It was super easy to put all the details of the package into the site and get a good choice of couriers.
Pick up was as requested and although the tracker said the package would arrive later than Id asked for, it did arrive on time.
Will use again, far more efficient and cost effective than the post office.
30/06/19 by Shaun
A great job!!
30/06/19 by Patrycja Alszer
Just how sending parcels should be!
29/06/19 by Roger
Great easy to use and navigate around the site.
29/06/19 by Brian Foxton
Excellent service and great prices always
29/06/19 by Hugh Carron
STEER AWAY FROM THIS COMPANY! COMPLETE RIP OFF IF YOUR ITEM IS DAMAGED IN TRANSIT THIS COMPANY WONT PAY YOU, THEY HAVE 1000 EXCUSES, EVEN IF YOU PAID FOR AN EXTENDED COMPENSATION. SO BE PREPARED TO LOOSE YOUR MONEY. NO RESPONSIBILITY AT ALL
29/06/19 by ALEX
Superb service as usual. Great value.
29/06/19 by Platen lad
Amazing service as usual! Thank you!!
29/06/19 by Steph Donner
Easy to navigate the website. Information on what customs paperwork needed is accurate and simple to understand.
Parcel arrived within 5 days from UK to Switzerland.
29/06/19 by Annette
I have recently used parcel monkey to send quite large parcel and the quotes I received on their website were very competitive in comparison with other comparison sites, not to mention about quotes directly from the suppliers.
29/06/19 by Art
I have used Parcel Monkey a number of times. Sending items within the UK, to France, the USA and South Africa.
I have always found the best prices and my parcels arrive quickly without any trouble. Highly recommended.
29/06/19 by Theresa Oldacre
One box arrived broken and I contacted customer service and no one is replying. I think the customer service needs to improve.
29/06/19 by Kim
Easy, clear.
29/06/19 by Mr Macklin
It was cheapest quote. So I bought Percelforce 24 service through Parcel monkey. It took three days from Aberdeen to London. Therefore, I gave four stars rating. I had used Parcelmonkey before and happy to use their service again.
29/06/19 by S Paul
Great site and very user friendly
28/06/19 by Amer
I found Parcel Monkey to be quite beneficial when I needed it the most
28/06/19 by Customer
Excellent - arrived in America within the week.
28/06/19 by Malcolm Curtis
so far easy to use service and have delivered
28/06/19 by Gary Kirby
Fantastic service and price
28/06/19 by Debbie
Booked a collection via Parcel Monkey with Courier and it was never collected. Contacted Parcel Monkey via their "web chat" as they have no telephone number only to get a message back saying " I would not be able to give you the reason why collection could not be done. Therefore, for you to be getting your money back, I will have to cancel the order". Then a second message to say it will take 5 days to refund me!! Also on their website Parcel Monkey claim to have 5 stars on TrustPilot, what liars!!! Cowboys and thieves!
28/06/19 by Scott T. Duck
I wouldn’t have given you 1 star I had 3 separate days off of work you stated you tried to collect on all three times and you didn’t I have a camera clearly you didn’t come what a waste of time and money stay clear they blamed Parcelforce parcel force blamed parcel monkey
28/06/19 by Kerry Howson
Complete joke!!! Paid to have a car bumper collected.a week later just the fitting kit turned up with no bumper.. I HAVE NOW LOST A £700 bumper!! Been emailing you to resolve this with no response???????????????????? WHER IS MY £700 bumper????????????????????????????????????????????????????????????????????????????????????
28/06/19 by Stuart
Easy to use, excellent service.Parcel to Australia arrived in under a week! Well pleased.
28/06/19 by Trena Smith
Yery good service pleasant to deal with will use again
28/06/19 by Mr Barry Wright
I use Parcel monkey twice a year to send parcels to USA and has done for the last 10 years atleast.Very pleased with the company. Parcels arrive in good time. Never had a problem. Will continue to use them and pass them onto friends and family.
28/06/19 by Customer
1st time user and I’ve got to say very impressed , only point to make is I booked the delivery in the car park outside the drop shop only to be told once I’d paid that I need to print a label out , other than that which I now know about , impressed
28/06/19 by Customer
Fast delivery united kindom to italy, everything arrived intact.
28/06/19 by Customer
excellent service very easy to understand even to a technophobe like me
28/06/19 by William
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