We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
i paid parcel monkey £48.52 to get a parcel collected which was a £400 microwave from an address in cambridge to be delivered to me on the wirral this was on 3rd sep 23 they picked the parcel up on fri 8th i got a txt on tue 12th to say it would be delivered between 9-1 that day waited in all day and wed and thursday friday they messaged me to say they are sorry but my parcel had been damaged in transit by ups couriers and they were sending back the parcel to where they had collected it from,i had paid for the microwave and parcel monkey so didnt understand why they were taking it back to where they got it from you cannot speak to anyone as they do not use phones so all these days i was messaging non stop all i got was sorry courier hasnt been in touch i asked parcel monkey about getting my money back for the service i paid for as i never seen the parcel and who was going to compensate me for damaged microwave ive just been told because i didnt take out insurance there is nothing they can do i i do not no if this is right but surely someone has got to be accountable they even had the cheek to say we do apologise we hope you use our service again WHAT SERVICE DID I GET APART FROM A ____.Talk about adding insult to injury i would sooner use carrier pigeon than that ----show of a company worst company i have ever had the misfortune to use.
21/09/23 by Boxing
Never collect parcel
21/09/23 by Robert
I had an issue with a missing electronic customs declaration and parcelmonkey gave me a full refund. Kudos
21/09/23 by garry webster
They just dont listen or do whats promised. I made a booking for 2 parcels to be sent via DX, 1 was a standard size, the other was oversized. All correctly declared. Problem is when DX collected, they labelled the wrong items, so the oversized got sent on a standadrd service, and was therefore returned to me. I am now trying to get a refund via a manager but "Nicholas" does not seem to understand why Im not accepting a refund of £10.79 against the delivery of the standard parcel, when its the item I paid £84.79 for that was not delivered. If I had labelled them incorrectly, I could see the point but I havnt as the DX driver labels them for you when they collect/. I have even provided photographic proof that the package returned was the oversized. They will not give you a complaints process. What they will say is that they are a "agent" so do not have an influence over DX actions - that may be the case but the contract is with them, they have my money and they are responsiboe. Sadly like many carriers, great when it goes well but awful when it goes wrong.
21/09/23 by Sam Ward
Using parcel monkey was easy and efficient. I was given plenty of options to choose from, each with costings and service, drop off was local and easy to do. The goods arrived in time and with no damage.
21/09/23 by Rose
No issues,better than some of the other compare sites!got delivered no probs,will defo use again
21/09/23 by Mohammed Arif
Be careful.... I sent 3 from UK to Australia while I was there. All three have tiny extra amounts put through later that are WAY above the kilo rate... because they have your credit card number, and because you allowed the first debit, you cant stop them puuting through outrageous later debits. They debited me three times for a few grams at a third of the cost of the parcel. eg 13kg parcel supposedly is "over weight" by a few grams, so extra fee is about what 5 kg would cost. All three were scammed the same way. The amount was simply debited... well after it arrived, as they know there is no way to confirm it. Dont use them, go to the PO direct, and buy the Parcel Force direct... that way, you may pay a few bob more to start with, but theres no scam-debit later. My sister says these are VERY common with this company in UK and a way to get money. In fact she was overcharged 200 quid!!! on another 3kg one she did for me, and it took ages to get the obvious error back. So... buy direct, not thru these "add-on" scammers. No honesty.
21/09/23 by Mr M Smith
I gave you 5 for the pick up only because I dont know if its been delivered!
21/09/23 by David
Really easy if you can use Evri
Fully tracked snd received in 3 days
No problems at sll
20/09/23 by Edmonds
Perfect ! Perfect! THANKS!!
20/09/23 by MAHMOUD NAJJAR
Price comparisons were very useful.
20/09/23 by Felicity
Fantastic price compared with booking with Parcelforce direct.
20/09/23 by Keith
All good, parcel delivered at a competitive cost. Great service as always from Parcel Monkey.
20/09/23 by Steve Earl
They collected my parcel from another area on time, then delivered it to me on the estermated day and time, it was very easy and a good price.
20/09/23 by Mrs lowe
Sent my parcel to Jersey! Not happy Jan ????
20/09/23 by Customer
Good service as always
20/09/23 by CustomerArthur wood
Pretty straight forward
20/09/23 by Steve
My item was collected, and delivered. I’m happy, but it was a bit confusing for me when the driver came for the parcel 2 days earlier than stated on the website. Luckily I had already boxed the item for postage in time, but this may not always be the case.
20/09/23 by RubyCat
We have used PM for a while now. They have always delivered. Easy to use and competitive.
20/09/23 by Chiller Blinds
Very easy to send a parcel via Parcel Monkey, it arrived very quickly and in good condition.
20/09/23 by Jan Newton
A trust worthy experience as always
19/09/23 by John Hanlon
First class updated all the way definitely use them again
19/09/23 by Mr Murray
Quick, easy, reliable
19/09/23 by Customer
The carrier I paid for via your service damaged the amplifier I sent to Italy.
19/09/23 by Chris B
Parcel lost in transit! Sending from UK to South Africa, updates all the way and suddenly changed the delivery details back to where it was sent from and noone at parcel monkey seems to know how or why this happened and the parcel is untraceable. Will definitely NEVER use them again!
19/09/23 by Raksha Jagarnath
5 stars service
19/09/23 by Ronald
Absolutely appalling customer service. I used parcel monkey to return some items to the seller (wooden floor). Parcel Monkey then used Parcel Force. 2 months later and the products are nowhere to be found. Parcel Monkey has "been trying to get in contact with the courier" for 2 months now unsuccessfully. As things stand I have lost both the refund for the items and the delivery fee. Simply unacceptable!!!
19/09/23 by I.N
Easy, cheap and arrived quickly to the address. Thankyou
19/09/23 by Customer
It was good experience, but it took too much time to deliver my stuffs!
19/09/23 by Customer
Do not use this company. I sent a package from USA to UK and paid a lot of money. My packages moved through several USA states for one week. I had been forthcoming about contents of the package and the contents were in line with customs law in both countries. This company are now holding my parcel ransom. They are telling me that my item is restricted (my item specifically isn’t listed on restrictions). They sent me a list of their own restrictions for international shipping which pretty much covers all items ever and since this was not clear to me when booking and I was honest in my order and customs forms without anyone flagging this issue, I am now having to make a claim for a mis-sold service. This company now have the audacity to ask me to pay to have this product returned to sender. And won’t release my package until I do. Furthermore they are trying to bully me in to not making a consumer claim on a missold service. Their conduct with me in the chat/messaging service has been hugely unprofessional and downright intimidating. They will not refund me the amount I paid despite them not having provided the service I paid for. Unless shipping locally, please avoid this cowboy company at all costs. When I ask them to wait for my case reps to contact them about my consumer law claim they bombard me with messages telling me I HAVE to pay for return of the product. This is one of the worst encounters I’ve had with a company in my 35 years. Awful, parcelmonkey you should be ashamed
19/09/23 by Ms Ashleigh Mccluskey
Reliability of delivery
18/09/23 by Graham Elliott
So easy to use and all delivered safe and sound
18/09/23 by Kim Teare
Always a great service!
I have used Parcel Monkey on numerous occasions and they are always simple to use, and reliable and I have never had a problem with any of my packages being delivered via their platform.
18/09/23 by Customer
Very difficult to find an establishment that would accept the parcel
18/09/23 by Samantha
Easy to use - best price I could find - parcel was delivered on time and with no hassle.
18/09/23 by James Bice
Everything from pickup to delivery was smooth and the delivery photo put me on the front foot when claiming a refund.
18/09/23 by Duncan Snape
Parcel Monkey made it so simple to send parcel from UK to Jersey (Channel Islands). Helped me with filling out customs forms and gave information how to include these with my parcel. Would definitely recommend!
18/09/23 by Patch
quick and easy
17/09/23 by Customer
You took forever to deliver my parcel back to amazon. Still awaiting my refund one week later. Your tracking system doesnt give updates via sms....
17/09/23 by Maureen Rattigan
Kept informed of progress of my pick up and delivery
17/09/23 by P Walker
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