We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
As usual excellent service
23/12/18 by Mrs T Doherty
Great service.
23/12/18 by Customer
Brilliant had no problems using parcel monkey
23/12/18 by Jen
Good service!!!!
23/12/18 by Tatjana Suhorukova
great service, worked very well, thanks
23/12/18 by Sandra
Top job a++++++++
23/12/18 by Customer
Fast, Hassle free service. Dont use any other now .
23/12/18 by Lynn - Glasgow
Fast easy and reliable
23/12/18 by Customer
No problems,organised a parcel to be picked up in the UK and delivered to Melbourne Australia,
All over the net, With no issues
23/12/18 by Customer
No concerns. Brilliant service. Thanks!
23/12/18 by Kitty
All parcels were collected as arranged, was able to track them and received delivered notices on each delivery. Money very well spent sending parcels to the US and Germany as they were there in under 6 days. Would recommend and use this service again.
22/12/18 by Anne-marie Hooker
Used parcel monkey twice now and both times had 5 star service.
22/12/18 by Pam Morris
Very recomended!! Very happy with service. Thank you
22/12/18 by Sonia Rodrigues
Very good from start to finish
22/12/18 by Susan Swaine
Very reliable had no problems with there service.
22/12/18 by Customer
First rate service from start to finish.
22/12/18 by Christopher Heaven
Fast and very affordable service. Thank you and merry Xmas!:)
22/12/18 by Val
Courier, yes Courier are absolute rubbish, so dont pick them from Parcel Monkeys list of carriers. Im supprised that Parcel Monkey offer them as a choice, shame on Parcel Monkey. I didnt know anything about Courier prior to this experience so went with them to deliver a parcel/package to my disabled daughter 200+ miles away, they gave me a pick up time, that came and went and I sat until 10pm until I gave up. I found that I could reschedule for the next day so did that and the time came and went, then eventually a scruffy person in a tatty van turn up to collect. This was sent and charged for next day delivery but alas, yes you know what Im about to tell you, they didnt deliver the next day either. I found that I could reshedule delivery as before, so i did so for the next day. That to me is a total of 4 days with me losing 2 days and my daughter another 2 days and at this time of year thats bad. If they cant do the service then they shouldnt say they can. Shocking service that Ill never ever use again and nor will lots of other peeps if you read the writeups for this company. Happy Chistmas to all and lets hope that 2019 brings better hopes in this country.
22/12/18 by John M
No ptonlems fast delivery
22/12/18 by Customer
Great service, collection and safe delivery by ParcelForce completed on time.
Only one little complaint, an idea of the time of day collection was to be made would have been good.
22/12/18 by Susan (Yorkshire)
Later than expected but impressive just before Christmas . Thank you
Will definitely use again
22/12/18 by Customer
Excellent service will be recommending to others
22/12/18 by Julie Burton
Another parcel posted worldwide with no hassle at all.
Highly recommendable.
22/12/18 by Robert Morrison
all went by the book. Only had to fill in one other form when I dropped the parcel at the PO.
Would be nice to have this as a printout with the other labels.
22/12/18 by Michael Cordel
Initially I had to get used to the website, but now it is a pleasure to enter every parcel separately, drop it off and within a week all 3 of my parcels were delivered to the respective addresses intact. What a pleasure to use with no problems at all.
22/12/18 by Mrs Snyman
Fantastic service from start to finish. Christmas presents delivered to Finland from the UK in less than 5 days in the week preceding Christmas. Very happy, would definitely use again.
22/12/18 by Customer Debi Bournemouth
Great service
22/12/18 by Customer
My parcel was collected and dropped off on a Saturday as Id ordered. Will definitely use again.
22/12/18 by sheilagh bruce
This is the 2nd time I booked a24hr delivery and it arrived in 5days 3 days delivery took almost 2weeks
22/12/18 by ESTHER ALAJIKI
Excellent service! Tracked from the moment of drop off. Arrived in good condition. Would definitely recommend Parcel Monkey.
22/12/18 by Customer
Best value, easy to use, parcels arrived incredibly quickly and that was posting to Germany, wouldnt use any other service, cheapest by far.
22/12/18 by Julie Bryceson
Happy with the service. Parcel arrived on time without any issues. Would use again.
22/12/18 by Customer
We wanted a parcel delivered to Sweden. We were give a postal time with DPD as 6 days. Excellent we thought. The parcel has not arrived and now won’t be there for Xmas. Tracked the parcel and found it won’t be delivered until 2nd January. I don’t know where the 6 days came from. It didn’t leave the country until 19th. Very poor service. The 6 days turned into 19. Won’t be using Parcel Monkey again I’m afraid. Stick to Royal Mail.
22/12/18 by joe Hearn
I had no doubt that yet again this courier service would not only meet, but exceed my expectations.
From booking , paying online and dropping off at the P.O, the process worked like clockwork. Every step of the way is qualified with a text or email, to let you know what’s happening with your parcel. My sister in France got an email the next day from drop off, to say there was a delivery imminently. Arrived in 4 days, Un damaged and in good time for Christmas. 9th time of using this service and it’s my first ‘Go To’ delivery company.
22/12/18 by Customer - Greater Manchester
Again I have paid for a 24 hrs service parcel collection Tuesday tried to deliver Thursday after I waited in all day Wednesday and I had to collect Saturday morning at the sorting depot
22/12/18 by Customer
it would be even better if we could get tracking AFTER IT LEAVES THE UK
I GET PARCELS FROM THE CRIMEA IN THE RUSSIAN FEDERATION and get COMPLETE TRACKING FROM WHERE IT IS SENT FROM UNTIL IT ARRIVES AT MY DOOR
IFTHE RUSSIAN POST CANDO IT WHY CANT PARCELFORCE
22/12/18 by peter marrow
Very easy and very efficient.
22/12/18 by Steve
My guitar and alliminium flight case arrived folded in half... Not happy
22/12/18 by Gordon Henderson
Easy to find the best deal for sending Xmas parcels to Australia.
22/12/18 by Jennifer Parker
Horrible service, I am still waiting for my forth box sent over to Italy. I have only received 3 which one of them is half open.
22/12/18 by Customer
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