We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
i am a regular user of Parcel Monkey and i have been treated exceptionally each time i use them..i can not find a better service in the uk than Parcel Monkey......for sending gifts abroad for my family. Thank you for your team work am have a great year in 2019.
22/12/18 by Customer
Amazing turnaround, 3 days international delivery, no hassle, good tracking.
21/12/18 by Dazza T
Parcel arrived on time in very good condition. Excellent job.
21/12/18 by Johanna
Good. Ok Good.
21/12/18 by Customer
I have used Parcel Monkey on a number of occasions on 2 occasions I was charged a small additional sum because my parcel measurements werent as accurate as the carriers. I recently sent a parcel to NZ at a cost of £72.03 and a week after it was delivered I was informed by email that an additional sum of £64.89 had been taken from my account because the parcel dimensions were not as I stated. After numerous emails to parcel monkey and three phone calls to Norsk European, the carrier, I was advised that unless I had photographic evidence to confirm the dimensions and weight of the parcel the charge would stand. Luckily the courier who collected my parcel were able to confirm for me the dimensions they had taken when they collected the parcel. Norsk notified me they were charging me on the basis their measurements had calculated my parcel was 74*74*26 when in fact it was 47*47*27 as I was able to prove with the aid of the information provided by the courier. I have now received a refund of the amount I was overcharged but no contact from Norsk apologizing for their error. I will certainly not be using parcel monkey again and would advise anyone who is to take photographic evidence of the dimensions and weight of the parcel.
21/12/18 by David Steadman
Excellent service, super fast. Highly recommended
21/12/18 by Zuzana
Very impresive and timely delivery, especially as it is festive period.
21/12/18 by Customer
Paid for 24h delivery, took the parcel to the post office in plenty of time, track and trace proved it was collected in plenty of time, then it sat in the "Hub" and took a day to book in at the distribution depot, then another day before delivered, and I also paid insurance on the item. Contacted PM and was told to wait before raising a complaint.
21/12/18 by Customer
Easy to deal with - no problems whatsoever - would recommend.
21/12/18 by Mhairi Burnside
First time I have ever used found it easy and competitive prices made better choice excellent
21/12/18 by d veentjer
We booked a parcel collection and Parcel Monkey gave this to DX. They failed to pick up yesterday and again today. Payment up front of course ! Lots of wasted time waiting for the courier to turn up and we still have not had our parcel collected. We recorded our dissatisfaction using the "chat" facility which is pretty useless - they just take a "not our fault gov" stance and blame their couriers and wont investigate why the service failure happened - Parcel Monkey are ok though, they have their money. If they had been more empathetic to our problem and actively done something about it we may have felt better but they didnt. We will never use them again and suggest other potential customers go elsewhere.
21/12/18 by John Nichols
A next day delivery cancelled after waited 3 days and no one showed up. Utterly useless!
21/12/18 by david ahern
My parcel is stiil in transit after 10 days
21/12/18 by Nikolaos
Bloody awful. I paid for 24hr service, got a 48 hr service and they hid behind T&Cs. If I wanted 48hr I was have booked it. Once the issue of non-delivery on the designated day was raised and a refund was requested, I was told: "I cant guarantee a refund as of the moment as the parcel has not been delivered yet. This will be accommodated later on." Once the parcel was delivered, the refund was refused due to alleged T&Cs. What an abhorrent excuse for customer service that operates in a wholly dishonest manner by implying youd get a refund, and then sticking two fingers up when you ask for one and telling you to basically sod off. This is not the published customer service ethos of the company, and the customer service thing claiming to be an Abigail M, you are a very devious and unpleasant lying individual.
21/12/18 by JJ
Very good service, happy to recommend to anyone.
21/12/18 by Valued Customer
Excellent. Accurate. The parcel came in excellent conditions.
21/12/18 by Mariam
Good service easy to use
21/12/18 by Ashley Jarvis
I have submitted a damage claim filled in with appropriate paperwork on the 18th September and they haven’t got back to me when you click on claim it says it was submitted I wouldn’t use them for items that are fragile as they must throw them at each other you can’t talk to anyone there customer service is non existent a terrible company to deal with don’t use them is my suggestion.
21/12/18 by Brenda
Excellent service and super fast delivery.
21/12/18 by Susan
Did exactly what it said on the box.
I sent a large parcel of gifts to Switzerland and the arrived via parcel force on time and in excellent condition - for half the price of the post office!
Highly recommended
21/12/18 by Barry Keen
Easy to use, fast and I can track the parcel on its way. Add to it a very competitive price if compared to other courier services, and you have a winner.
21/12/18 by MGA
Parcel arrived on time and there were plenty of updatesaong the way. Great service.
21/12/18 by Marta
Easy Internet website, very competitive rates....cheaper than sending item back with company whom I bought it from and speedy service. Would definitely use again.
21/12/18 by Garry Brown
Fantastic service. Thank you
21/12/18 by Customer
Brilliant service as always
21/12/18 by Jimmy Smyth
Always on time
Best possible service
21/12/18 by a hartley
Put in the details of my parcel to be sent and got offered next day collection by Courier which I excepted. Next day has come and gone and the parcel is still with us. No message or phone call to explain why and when it is actually getting collected. Contacted Parcel monkey who informed me that the next available booking for collection is nearly a week away and informed us we will need to be on site for the courier between 7am and 6pm so we dont miss our collection. I was on site between 7am and 6pm the day the were meant to another courier in the first place. I know this time of year is busy for them but if you cannot provide a service then do not advertise it!! Now to wait around again but the driver better show up this time
21/12/18 by Hayley Walker-Brock
Smooth pick up and delivery- good service, many thanks ! Would recommend!
21/12/18 by Customer
Great speed great service
21/12/18 by Mr C
Very simple and quick.
21/12/18 by David
BRILLIANT- good value and efficient.
21/12/18 by KK
Easy website to use but unfortunately their customer service is totally useless. They seem to be unable to offer any sort of assistance if something goes wrong with your delivery other than refer you to your tracking information even when it is obvious that it is not working properly. All they do is waste your time asking you for more information about your shipment, although all this information should be available to them from the moment you book your delivery. There will be a problem with 1 every 5 or 6 shipments. The frequency depends on which company you book you shipment with (Courier/UKmail and ParcelForce are better than the rest). Prepare to be frustrated an helpless on those occasions
21/12/18 by Mike
1st time used would definitely use again value for money well done
21/12/18 by MRS HOUGH
Couldnt fault this service, excellent
21/12/18 by Debbie Mitchell
Goods were delivered open and parts falling out of the box
21/12/18 by Customer online4discounts.co.uk
Fantastic service
21/12/18 by Customer
Perfect Easy to use. Great rates. All good
21/12/18 by Ian Fenwick
Pathetic customer service, always promise to follow-up but never do. Parcel never delivered even after 1 month of dispatch. Moreover charged extra for incorrect weight which is extortion. No refunds/claims even after insuring the package.
21/12/18 by S. Qasim
collected on time and delivery was completed when promised
21/12/18 by Terry Lewis
Cheapest option out there. Saved £25 comparing to post office.
21/12/18 by Customer
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