We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Collected Friday and delivered Monday morning, international delivery - fantastic service. Thank you, will definitely recommend to friends and family
21/12/18 by Customer
Wonderful service.stated parcel would arrive in NZ Friday 21.12
Arrived 18.12..
21/12/18 by Ann
Seamless process for my parcel. Parcel Monkey did exactly what they said they would and I would highly recommend their services.
21/12/18 by Customer - Lisa Jenkins
Have used Parcel Monkey several times to send large parcels to France, they offered a very good price for Parcelforce International. The parcels were collected on-time and arrived within 3 days, tracking worked fine. Very good, will use again.
21/12/18 by JW
International parcel.Collected on time, paperwork signed, delivered on time.
Excellent service, just like the last time.
Well Done!
21/12/18 by Graham Quinton
I have used Parcel Monkey for several years to send parcels within the UK and Europe and have always found them to be an excellent platform to find good prices. It would have been 5 stars if they checked the collection postcodes prior to offering all providers as not all companies cover our remote corner of the Highlands of Scotland.
21/12/18 by Adrian
Quick great service i will keep using it
21/12/18 by Sd
As always a brilliant service sent parcel to Canada on 14th Dec. Already been delivered by 20th. Thank you.
21/12/18 by M smith
Great service
21/12/18 by Customer
My customer did not accept my parcel because it was too late by the time she need it. The parcel reached her beyond the promised time...
21/12/18 by Customer
This is about the third time I’ve used parcel monkey to send parcels to France and I really can’t complain. The service is very fast and surprisingly cheap! I definitely recommend!
21/12/18 by Customer
Purchased a next day delivery service on 10th 19:49. Parcel was not collected until the 12th, after several chasing was told parcel was on hold for unforeseen circumstances. Finally delivered on 4th day after collection. What a waste of time and money. I will never use this middleman-business again and i will ensure none of friend and family uses it. Funny thing is Courier which contracted to deliver the parcel would have cost me half the price if contacted directly! Dont use Parcel monkey , dont waste time and money with Parcel Monkey
21/12/18 by Koomar
Great service excellent
20/12/18 by Kurdistan
Very good experience - site is easy to use, and seems to be improved since last time I used it. Well recommended low cost service.
20/12/18 by Rich Simpson
Booking was easy. Collection on time and delivery to France arrived within quoted period. Excellent.
20/12/18 by Roger Scrivens
Great and quick service, Ive posted a large parcel last week and arrived at destination within a week, during busy Christmas!
20/12/18 by Silvia
Brilliant service! Easy to arrange online. Easy to drop off parcel locally. Delivered in 2 days as expected - no hassle at all. So refreshing! Thank you - Merry Xmas!
20/12/18 by Mrs D
Super fast delivery and excellent value for money. Will use you guys again tomorrow, well recommended.
20/12/18 by Customer
Excellent service and very well organised, I got the service I asked and paid for unlike other sites, many thanks
20/12/18 by Tony
Great service and on time ????
20/12/18 by Stephen Grainey
Excellent service as usual. Used them many, Many times and will definitely use them again.
Many thanks
20/12/18 by Alan Husain
Sent a parcel to Europe- it said it would take 2-3 days. It took a few more days than that but it was lovely to be able to follow the parcels progress. Really happy with the service, being able to pay online and just drop off at post office at half the price of Royal Mail. Will definitely use again!!
20/12/18 by K Walters
Truly amazing....from start to finish. Really a super excellent service from Parcel Monkey, every time. Couldnt afford another provider, this is affordable. So pretty good, all around. Im a happy bod!
20/12/18 by Denise Fidler
Efficient collection and delivery of parcel from UK to Austria - thank you!
20/12/18 by Mark
Very low price for reputable carrier
20/12/18 by Customer
Package collected promptly in the UK, and delivered in Dubai door to door within the stipulated time period.
20/12/18 by SOH
Very easy to use.
20/12/18 by Mrs Jennifer McGill
When I saw what it would cost to use ParceForce Directly, my jaw dropped! Somehow ParcelMonkey got me the same service for less than half the price and ParcelForce to give them their sue delivered 2 days early.
20/12/18 by Jamie
Great choice of options displayed, with clear pricing and details of the services offered by each company. This makes it easy to compare delivery services and choose the most appropriate one. Emails with address labels and tracking details are sent very promptly.
An excellent service from Parcelmonkey.
20/12/18 by Ann Marie
Handled professionally and delivered promptly with tracking details. Will use again
20/12/18 by Karen johnston
Terrible service didn’t even collect parcel after booking twice. DO NOT USE THIS COMPANY. Should be named parcel run by monkeys.
20/12/18 by Matthew
Poor service stated 3/5 days delivery for Priority International to Italy. Purchased service for collection on the 10/12/2018 Today 10 days on still not delivered
20/12/18 by Customer PKNOBLE
Beyond unprofessional! Despite paying for next day service, tomorrow will be the seventh day of being told that my parcel will be collected tomorrow. Customer service is awful and consists of a very slow message service so dont expect to be able to speak to a human. I may have saved a few quid but I would not recommend using them again - parcel monkey is an insult to primates!!
20/12/18 by ASHALL
5/5 Super fast International Delivery!! Thank youuuu
20/12/18 by Customer
I was very impressed with this service. It was easy to book and was fast reliable and good value.
20/12/18 by Alison
Once the company Parcel Force was contacted the return simply flowed since that .Pick up was arranged and all was on schedule I would definitely recommend this company
20/12/18 by Eve Paterson
I would give 10 stars. Great service
20/12/18 by Juliet Holywood
As usual great service! Quick and reliable!!
20/12/18 by Customer
excellent service
20/12/18 by jon Berry
Easy to book. Great price. Collected at the door. Brilliant to track. Delivered as stated.
I booked Parcel Force through Parcel Monkey and it was much cheaper than dealing with Parcel Force directly. Unbelievable!
Five Star Service
Unreservedly recommended.
20/12/18 by Roy Caswell
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