We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Quick delivery. Only criticism is that Parcel Force do not give a time slot for collection.
20/12/18 by A. Coulthard
Unbelievably easy and quick. Fantastic
20/12/18 by Customer
Service and expectations were as promised. Something which would be more beneficial is updates as to when parcel will be picked up, maybe time frames. Just so your not waiting in all day with no idea what time to expect the parcel to be collected.
Great idea and reasonably priced!
20/12/18 by Holly
Tracking was a bit off. Otherwise superb service.
20/12/18 by MICHAEL
Fast service
parcel picked on Thursday and delivered on Monday
20/12/18 by Customer
Fantastic !!!
20/12/18 by customer
Parcel delivered to Portugal on time
20/12/18 by Customer
After sending parcel over to Holland , took 4 days, weekend included. Was perfectly on time and u can follow everything threw their app
20/12/18 by Sender
So simple from start to finish, very efficient service
20/12/18 by Customer
I was very impressed with your service and how quickly my son received his Christmas parcel in Singapore from us the uk.
Thank you
20/12/18 by Mrs W Woolfe
Used Parcel Monkey before and again excellent service.
Booked online without issues, printed the delivery slips and given time for DPD pickup.
All went smooth.
Used the tracking number each day and followed the parcels route to it being delivered and signed for within 3 days without a problem. Very impressed.
20/12/18 by Dave Griffiths
I sent a parcel to Pakistan containing baby clothes. I paid £75 to parcel monkey and now the parcel is in Pakistan they want rs12000 £(100) to release the parcel. Dont send anything with this company nothing but thieves!!
20/12/18 by Customer
No messing around. Collected on time. Delivered on Saturday (due Monday so outstanding job guys). Used before, will use again.
20/12/18 by stevieie
This is the 2nd day my consignment has not been collected by Courier to deliver to my customer despite rescheduling via Parcel Monkey because they didn’t show up yesterday. Keep getting texts with time slots but they never show up. Can’t send a message on the Parcel Monkey website as the enquiry form is faulty. How can I get a refund?
20/12/18 by Ellen
Website was very easy to use. Excellent rate for transport to France. Item delivered within 48 hours.
20/12/18 by Derek
GREAT SERVICE WITH COMPETITIVE PRICE
20/12/18 by SUZANNE
Ive used Parcel Monkey a few times now and find their website very easy to navigate. Great comparison site to get you the best available price for your shipments.
20/12/18 by JOHN HENRI
A great company and service!! Fast delivery and very reasonable prices! I find you the best!!
20/12/18 by Tracey
quick delivery
20/12/18 by Customer
I booked a parcel to be sent to Greece Parcelforce Priority (3 to 5 day delivery) through parcelmonkey. Parcel picked up on the 10th dec the tracking has remained static since the 12th dec. today the 20th dec and I still can not get any information from parcelmonkey on where my parcel is. I get the same answer every time I contact them “we are still waiting for courier company to inform us”. I am so angry!!! At least tell me where the parcel is! Is it lost? Is it stuck somewhere?
20/12/18 by Sasa Papanikolaou
Fast service and excellent prices used them twice and both parcels delivered on time!!
20/12/18 by Customer
I would recommend parcel monkey to anyone. Fast delivery outside UK.
20/12/18 by Al
Completely exceeded all expectations! Reasonable price, very speedy. Good communication of progress etc. Perfect.
20/12/18 by Paul
Next delivery took a week to turn up !!!! And a lot chasing up, very poor service!!
20/12/18 by Michael
Brilliant service parcel from uk to Australia delivered within 1 week!
20/12/18 by Customer
Got a 10Kg parcel delivered next day for £10.62, on the Parcelforce site it would have been £27.
Will definitely use Parcel Monkey again.
Thanks
20/12/18 by Paul
Sent Parcel to New Zealand. Online system really straightforward (and Im a Luddite!), delivery exactly within the timescales specified.
20/12/18 by Alan
Excellent and efficient. Very pleased.
20/12/18 by Sharon Poole Customer
Brilliant Service. Would recommend it to everyone. Thank you!
20/12/18 by Customer
Excellent! No problems, straight forward service.
20/12/18 by Customer
First time using this service and can say Im extremely satisfied from dropping parcel off to its delivery in Australia I was able to track all movement of my item I will definitely be using this Service in the future it was also cheaper than the few others I checked for prices
20/12/18 by ROSE
No problems from drop off point to delivery address.well pleased.
20/12/18 by Customers.gladwell
Great service amd great value
20/12/18 by Elizabeth Roberts
Although cheap the comps t is good but parcelforce let them down. Sent my daughter 2 boxes they tried to deliver them school run time so she was out she arranged a re delivery and the onky available one was 5 days time. They waited in and parcelforce never came so she had to ask someone to help her pick the boxes up from them as it was Christmas presents for her and I’m grand children - not the best from parcelforce but parclemonkey are good
20/12/18 by cherry
Packet thrown over the fence and left in the snow. signed with a false name by courier.
20/12/18 by Customer
Excellent correspondence via email with clear instructions. Website easy to use and delivery company chosen excellent service
20/12/18 by Carly Parlett
Such an easy transaction at a great price.
20/12/18 by Chippenham
Amazing value and delivered fast in perfect condition
20/12/18 by Customer n earl
Really pleased with this service, my parcel arrived safely and when they said it would. It was picked up at 6.20 pm Tues and delivered by 10 am Thurs from Cyprus to Uk. Excellent, will definately use again.
Well done All
20/12/18 by Stephanie Reynolds
Sent to Australia. The customs form with Parcel Monkey was much easier than parcel 2 go.
Got there in correct time all safe and well
20/12/18 by Lucy Cufflin
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