We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Avoid Parcel Monkey. Due to an error on their side, they blocked my account. When this was drawn to their attention, they claimed to have unblocked the account, but didnt. As a result, posting deadline was missed. In addition, their responses to my messages were incomplete, overlooking important matters. In frustration, I decided to use a different provider (another courier), whose service was both better and more cometitively priced. Buyer beware!
20/12/18 by Paul Hardy
Excellent service from start to finish. Thank you
19/12/18 by wendy
Parcel contents worth around £250 left on door front when delivered in Toronto.also with a false proof of delivery
19/12/18 by Mr jeffrey murison
I think parcel monkey is great i’ve Used them a few times now they are very reliable and reasonable prices I would recommend them highly
19/12/18 by Customer
Brilliant service top######company
19/12/18 by Henry
Always on time I wouldnt use anyone else.
19/12/18 by Moia
Easy and simple. Great price. Excellent service. Got there in great time
19/12/18 by Sharon Harriso.
I sent my two parcels at the end of my Erasmus - they arrived safe and sound home after 4 days! Nice service, will definitely use it again!
19/12/18 by LUCIA CAPORALINI
very affordable and quick parcel deliveryservice, never any delays or issues.Klaudia Crilly
19/12/18 by Klaudia Crilly
Easy to use and good prices - hassle-free booking.
19/12/18 by Alan
Was very impressed with the ease a good price using Parcelmonkey. Will definitely be using in the future
19/12/18 by Paulos
Easy site to use,great way to compare pricesy
19/12/18 by Martin Ellis
As usual a high standard of service from Parcel Monkey
19/12/18 by Steve,Liverpool
Fantastic service. I dropped the parcel at the supermarket and it arrived in Qatar 3 days later!!
19/12/18 by mrs gore
Easy and cheaper than the post office!
19/12/18 by Customer
Easy to contact, good prices I have sent a few parcels now and will use all the time
19/12/18 by Customer
Very disappointed in the service. I will not be using Parcel Monkey again as they have not kept within their delivery timescales at all. I used them because they quoted 3-7 days delivery to Australia. Having posted the parcel I am now told it will be not be before 15 days. NOT HAPPY. I understand that Christmas is likely to be busy. So should Parcel Monkey. They should adjust parcel delivery times accordingly to account for the demand. They, apparently so they say, are the experts. I wish I had used another delivery service and recommend that you do too.
19/12/18 by Steve
Excellent service
19/12/18 by Customer
So far, everytime I used this service, my parcels have been delivered safely and quickly. Therefore my rating cannot be other than positive! :)
19/12/18 by Customer
Exelent service, only what can be improve is time when courier will be around.
19/12/18 by Customer
Very easy to send a parcel especially to Australia
19/12/18 by Domenico Carbone
Excellent service from collection to delivery. First time I have used DPD and will definitely use again if I need to. Will also recommend. Very fast service to New Zealand and I could see where the parcel was all the way. Very many thanks.
19/12/18 by Mrs Blackmore
Booked Parcelforce delivery through your website. Very happy with everything. First time user, will use again.
19/12/18 by Customer
Absolute disgrace, failed to pick up my parcels for the second day running. Tried online chat, email several times and nobody came back to me. If your business depends on your customer service then do not deal with these people. You have cost me a fortune, I am now off on a 16hr journey north of Edinburgh and back in one day because of your incompetence.
19/12/18 by Rodney Tanner
Avoid Parcel Monkey. The first stage of the transport was good - collection and delivery to Australia went smoothly. Arrived in Melbourne then all went pear-shaped. More documentation was requested by Australian customs. Which eventually was sorted between myself and AQIS. Communication with Parcel Monkey proved impossible - emails from first Nicholas then Jamie, Jennifer, Emily et al asking for invoices description of the parcel. Costs obviously kept down by having no telephone facility thus no chance of speaking to anyone. I suspect Nicholas and Emily etc are one and the same person. Have sent parcels to Australia many times with no problem. Not sure how much Parcel Monkey actually did in the process, not much I suspect. Certainly will not use them again - a pity since 90% went well.
19/12/18 by Michael Yates
Absolutely excellent, from the arranging, to the man that picked up the parcels and the subsequent delivery of them.Everything was punctual to the dot, it really was.
19/12/18 by Mrs Dear
ABSOLUTE RUBBISH - WHEN SOMETHING WENT WRONG YOU FAILED TO PROVIDE A SATISFACTORY EXPLANATION OF HOW TO DEAL WITH IT EVEN THOUGH I HAD PAID £76!
19/12/18 by Customer
good fast service
19/12/18 by claire
20 days and my package still didnt arrive! The worst company I ever see ! Stay away of this service!
19/12/18 by Fabio Xavier
Dropped parcel off lunchtime previous day in Bristol & was delivered in Sussex by 9.30 am the next day. It really doesnt get better than that. The quickest parcel that I have ever had delivered! Excellent service.
19/12/18 by Liz Straine
BRILLIANT SUPERB SERVICE
19/12/18 by Elizabeth Bush
Quick, reliable,perfect service !!
19/12/18 by Customer
terrible live chat does not reply they charge you more money to return your item as it stands i have no item and no answers to where my parcel is AVOID!!!
19/12/18 by John
Frustrating experience, tried to send two parcel to two different countries miles apart. They only collected one and although it had the right label attached by us, they replaced it with the label of the second parcel and delivered it to the wrong address in the wrong country. The second parcel was never collected. When I asked for refund for services not delivered they told me that the second parcel has been delivered and even it was heavier than I had stated in the booking. Of course it was, because it was a different parcel!!! I am not sure who runs their customer services but they seem not to be able to understand a thing, are completely useless, and could not provide any support whatsoever, only additional frustration. If you keep treating your customers like monkeys we will take our peanuts somewhere else.
19/12/18 by Lilly Cotondetulear
Excellent, thoroughly recommend this service. Have told everyone how good it is. Parcels from UK to Spain in 4 days, cheaper than a suitcase on a plane, plus door to door service. Whats not to like?
19/12/18 by Mr Robin A Daish
Very easy website. Competitive price. No fuss. Package arrived in Germany on time. Would definitely use again.
19/12/18 by Eleanor Bowen
No bother, no hassle, just gets the job done. Great service.
19/12/18 by Customer
Great service.
19/12/18 by Josephine Nobes
Easy and practical
19/12/18 by Mrs M Crawshaw
Easy to book, parcel collected the day promised and quick delivery
19/12/18 by CutlerySearch
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
