We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
All went as planned
18/12/18 by Bruun Design
do what they say they will do!
18/12/18 by steven bull
Quick and good value
18/12/18 by Customer
Brilliant service.
18/12/18 by Customer
The best price and cannot fault the service. Very pleased.
18/12/18 by Mark Flint
Booked. Printed. Shipped. Delivered. Nothing lost on the way.
18/12/18 by Jake
I send a lot of parcels and the incidence of issues with Parcelmonkey is notably higher than with other agents. Prompted to leave a review following a recent failed collection for a critical booking for transit with their branded service. I contacted them to explain the problems during the day (courier said it wouldnt fit in the van and that hed hopefully be back later) and the importance of it being collected. They resolutely declined the opportunity to intervene before 6pm when it became a failed collection. It became a failed collection and Im now in a bind with the customer. Live chat is great, but not much use if the people chatting are unable to really help. Ill using another agent in future.
18/12/18 by Paul Lambert
Ya did gid and it wiz a braw :)
18/12/18 by Ian Findlay
No fuss. Just great service and price
18/12/18 by Mr Vivian Hinds-Payne
Parcel was collected and delivered without problems
18/12/18 by Customer
Overall this is a superb and affordable service with clear concise instructions and easy to follow guide
18/12/18 by Lee
This is the second time I have used Parcel Monkey UK and on both occasions my parcel has been delivered promptly and safely. Highly recommended.
18/12/18 by customer
Service is very good, it would have been 5* if the web site was a bit better
18/12/18 by Kim & Dave Clayton
Easy to use and saved us loads!!!!
18/12/18 by Sarah
Brilliant service ????????
18/12/18 by Oskars
Always been except!
18/12/18 by Customer
It was with trepidation that We tried this service and in the low expectation being delivered on time and in one piece. However we were pleasantly surprised with how quick it got there and had a call from our daughter to confirm. Minimum stress maximum ease would definitely use you again.
18/12/18 by Sheila
Fab service - will definitely use again.
18/12/18 by BB
Worked very well to get a parcel to France
18/12/18 by CollectPlus Customer
My Customer was really annoyed as his delivery sat in Peterborough for 3 days then went for another stay of three days in Swansea. Telephone contact to the courier was useless.
18/12/18 by Customer Alex Wright
Fantastic, quick, easy and simple way to send a parcel to Slovakia. Thank you
18/12/18 by Tatiana
Shockingly bad service, monkeys they are! communication nightmare and much more expensive that other caparison sites, Chaos! Cancelled order with them and found company (UPS) that would deliver 50% cheaper. AVOID!!!
18/12/18 by Alan Gillies
Very excellent!!
18/12/18 by Zunax
Excellent service from home to Cornwall within 24 hrs will definitely use you again . Great service
18/12/18 by Frederick
Brilliant service. I found a delivery to Europe £20 cheaper than if i’d gone to the post office first.
Delivery was fast and efficient - highly recommend this site.
18/12/18 by Fiona Jones
Poor service, limited means of guarantee for next day delivery. Online chat cant help you with more than basic inquiries tending to repeat the same answers, its like speaking to a robot. Will never use them again for priority delivery, waste of damn money and time!!!
18/12/18 by sle
Great service, but not quite as quick as advertised.
18/12/18 by Angela
It was easy to arrange and send three parcels and as I have not received a call to say that did not get there so I assume they did and all should be well.
Many thanks
18/12/18 by Bryan r
great on time would recommend
18/12/18 by Customer
two day delivery scheduled for 14th December has still not been delivered
18/12/18 by Customer
Was fast! I wrote to the courier to pick it up afternoon, but he went at the morning!
18/12/18 by Customer Kyle Smart
It takes to long to get to destination. 8 day to be delivery in Europe I think is to much
18/12/18 by Sorana Frinculescu
perfect service (why on earth does it say an unhappy cutomer!? Truspilot, can you have a look into that please?)
18/12/18 by an unhappy Customer
Parcel was supposed to be collected on Monday, it wasn’t and card was definitely not left to say they had attempted collection. As I work nights Monday was the best day for me. I had to rearrange collection for the following day which was inconvenient.
18/12/18 by Cheryl Wolley
Very happy with my decision to use Parcel Monkey. I selected DHL as my courier and I had my package collected and delivered within the timeline with no delays. The pricing was good and had no complaints. Was kept constantly updated on the package through SMS by DHL.
18/12/18 by David Cummins
No problems used parcel force UK northern Ireland to Mainland
18/12/18 by Customer
I have just had a phone call to say my parcel was damaged.
18/12/18 by Brenda
Very good sevice
18/12/18 by Ann cumming
quick and easy
18/12/18 by GABRIELA VANIAKOVA
Utterly terrible You did not pick up my parcel despite constant communication from me. I’m the end I had to rate it to a DPD depot, 4 days later than booked. I expect a refund!
18/12/18 by Carol-Anne O’Callaghan
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