We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
I have used parcel monkey for well over 18 months+ I never use anyone else to send parcels. Any issues are very quickly resolved.
Thank you for being so reliable
12/12/18 by Fiona
RIP off do not use parcel is here now going to send with reliable company
12/12/18 by Jack
Good service
12/12/18 by Beverleigh Donalds
Excellent all round service. The site is clear and easy to use with clear and precise instructions.
The parcel was collected on time and was delivered to France within a 48hr period, which is a top class service.
12/12/18 by Mr Denis Readhead
very fast and without problem. 100% Thank you
12/12/18 by Customer
Brilliant service - I always use the post office to send gifts to my friend in USA, and it takes 7-10 days to arrive. This year I was quoted £75 by the PO for my parcel. I was advised to try Parcel monkey - which I did. It cost me £33 for the same parcel and it arrived in 3 working days.
I will definitely be using for all future parcels, brilliant service.
12/12/18 by Leanne lumb
Excellent parcel delivered to Australia earlier than expected with no damage
12/12/18 by Jayne Swingler
Easy to set up, however product damaged on route Parcel Monkey still do not recolate this and has caused many problems. Very unhappy customer who has racked up a large phone Ill from trying to sort it out
12/12/18 by Customer
Picked up and delivered as advertised
12/12/18 by judith
quick delivery, I sent a packet at the beginning of December for Christmas in Romania and it arrived in less then 5 days. Good price and efficient. I have used Parcel Monkey for the last 4 years and will carry on use it for future
12/12/18 by Elena and Dan Hammond
Sent a 1.3kg package from Portugal to the UK using an express service. I thought itd be 2 days but it was actually less than 24 hours. Was very impressed.
12/12/18 by Melba
Pick up was later than they said other than that happy with service and will use again thank you
12/12/18 by Lynn Noakes
Nice service and quick delivery
12/12/18 by Ali Hussain
Excellent as always! Never fails to let me down - easy to use...Fast collection, fast delivery and fab communication. Thank you
12/12/18 by Jenny KNOWLES
So simple and straightforward and excellent value
12/12/18 by Katherine
I cannot believe in this day and age that this company can get away with their unbelievable bad service. After booking and paying for a courier on Sunday night for a parcel to be picked up Tuesday and delivered next day I am still waiting for the parcel to be picked up (Wednesday night) after numerus emails to this company nothing has happened, They keep on telling me that it has been picked up or telling me they will look into it. I have asked them twice for the money back but no joy so far. Please stay clear of this company as you will get burned. I will be taken this further if I do not get an apology and my money back. If minus stars were available they would get them
12/12/18 by Craig Kelly
Amazing service first class
12/12/18 by Customer
Parcel collection and delivery service is prompt and excellent. However I do not understand their weighing method that results in additional charges no matter how accurately I weigh (say 11kg) and round up (say 15kg), and I get notification of higher precise measurement (of 20kg). The additional charges get deducted from your credit/debit card. Not happy with that.
12/12/18 by Ade T
Brilliant I sent a vary delicate item and it reached my customer perfectly fine , very pleased great service. Will definitely use again thanks
12/12/18 by Customer
great as usual
12/12/18 by Customer . RP .
Used it 3 times and I am happy with the service. Thanks
12/12/18 by Customer
The Parcel Monkey Interface was straight forward to use and provided information quickly about which firm and for what price my package could be collected and then delivered to my home. The whole arrangement seemed to work without any hitches and I received my package a 2-3 days later. First time that I have ever used arrangement but would certainly repeat custom should need arise again.
12/12/18 by Andy
So easy parcel easily tracked all the way landed in the time required
12/12/18 by Mr S Beecroft
Easy to use, loads of choice, a real money saver!!
12/12/18 by Mr David Clarke
Used your service second time, no complaints, all smooth and easy. Thank you
12/12/18 by Elina
Have used many times and would not go elsewhere 5 Star service always
12/12/18 by Very satisfied Customer
Really helpful effective service
12/12/18 by Customer
Perfect as always, but I expected nothing less!
12/12/18 by Slime.
Very good service, up to date with delivery progress and arrived safely. Thank you.
12/12/18 by SHIRLEY
I have a parcel whichwas not picked up after scheduling with them and paying for it and they never reached out to let me know. The merchant in the city where it is sitting emailed me after 6 days saying the never picked it up. I emailed parcel monkey and they say sorry you have to reschedule the pick up, which is ridiculous, but thats beside the point. When I go to reschdule it says I ahve to talk to them to do this bc it has already been reschduled once, which is not accurate. Their system is through email and I have to wait hours to hear back. At this rate, if they ever resolve it my parcel will miss being delivered in time for Christmas. Also, parcel monkey should be covering this cost of shipping for this terrible error.
12/12/18 by Customer
Package was not collected until the day AFTER it was supposed to be and therefore instead of a next day service it took 3 days. It was due to be collected on Thursday 6th December for delivery to a business address on the following Friday, it was therefore not delivered until the Monday. The package contained important documents which were required by the recipient for that weekend. Therefore I paid for 24 hour service and got a 72 hour service. I will never use Courier again. Their excuse was that they couldnt find the collection address!
12/12/18 by Tim Lee
DPD the curier, used by ParcelMonkey did very well. Will use DPD again via ParcelMonkey
12/12/18 by N Shah
Parcel arrived in germany in a few days
12/12/18 by Mrs Susan Connolly
Charged £59 to send a parcel to Australia with DPD, having issues getting delivery. DPD useless no help, send to PARCEL monkey who are additionally as useless and no help....£350 worth of stuff stuck in a system because they CANNOT PROVIDE a basic service like TELEPHONE number to contact the courier in OZ...USELESS do not use...
12/12/18 by Sally
Online user friendly, pick up on time and international delivery as promised - in 3 working days.
12/12/18 by Marie-Louise von Guilleaume
Arrived one day earlier than expected, safe and sound excellent service and price
12/12/18 by Customer
Both of the boxes were opened and relabelled again,not sure who is in charge of it ,Italy or Uk!
12/12/18 by Customer
Parcel got there when it was due. What else can I say! Excellent
12/12/18 by Mrs J Graham
They would rather loose thousands of pounds of my business than pay out for the damaged goods I paid extra to insure with them. They state that freestanding tables are prohibited, but I sent out a coffee table, a completely different thing! They have not been clear! The message system is a joke. Any company that hides its phone number has a lot to hide!!
12/12/18 by Tracy Fretwell
Plenty of options to choose from. Dropped at local post office, tracked and delivered within 48hrs by Parcel Force as promised.
12/12/18 by CustomerMike
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