We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,534 reviews.
Totally useless - did not turn up for collection, had no info as to why and did nothing to correct. AVOID LIKE THE PLAGUE
05/12/18 by Gary Willis
No problems here monkey boy
05/12/18 by Mr sean mcgrath
Easy ordering process and decent tracking.
05/12/18 by Customer
Very happy with service arrived very quickly and could track it all the way
05/12/18 by Customer john f cruise
Excellent service, as usual.
Would recommend to anyone.
05/12/18 by Kathleen Lawrence
Reliable as always.
05/12/18 by Customer
another lost/damaged parcel
05/12/18 by Customer
Easy quick efficient and cost effective parcel post
05/12/18 by Fi
I would like to share my experience with Parcel monkey. I sent my excess bag of 30kg with them over a month ago. After a week i didnt none of the parcel monkey staff could assist. They keep sending me generic emails . I had to chase the 3rd party carrier my self only to find out that my bag hadnt left the uk. Parcel monkey finally got back to me and said i needed to pay an addtional £150 inorder for them to send my bag. I requested for my bag to be sent back to me. The reply i got from customer services was that returns happen once in 3 months and they have no update on when this is likely to happen. There was no empathy wats so ever i explained to them that the bag has all my baby clothes and additional things that i was unable to carry with me. Its well over a month now and am yet to receive my bag. Please be aware of this company and do not use them they are very unprofessional and incompetent
05/12/18 by Falilat ogunjimi
Prompt, reliable service and kept me up-to-date constantly until my parcel was delivered.
05/12/18 by Noreen Spicer
spot on. no issues at all
05/12/18 by John Lindsay
Everything went smoothly
05/12/18 by Customer
Would never use again. Ive send some personal effects from Mexico back to Uk instead of bringing with me excess luggage. Parcel Monkey made fill in an invoice for everything contained in the parcel for Uk customs. This made the Courier HMRC customs agent in the UK treat my personal effect as It they were new and got charged £143 for import duty and tax. Absolute ridiculous!!!
05/12/18 by Customer
Very good website - easy to use and been pleased with my European parcel deliveries, good tracking system, the option is available for the delivery company to collect from your home and moreover the price is excellent. Will keep using them - well done the Monkey
05/12/18 by dave
ParcelMonkey delayed my collection by a day ( despite paying over £200 for international priority with next day collection). Hence I cancelled the delivery. Three days later the courier turns up to collect the item, and ParcelMonkey refuse a refund. Exceptionally disorganised and unethical company
05/12/18 by Harry Howard
Cheapest people around and using known bouriers never had a real issue.
05/12/18 by Customer
Brilliant service again!
05/12/18 by Customer D Turner
Extremely rapid & a really good price. Very impressed
05/12/18 by Carolyn Jones
easy and sure.
05/12/18 by Alexander Boitz
Cheaper than Parcel2Go to Finland.
Pick on time and delivery as expected.
05/12/18 by Tina Reeves
Much cheaper than the post office for the same parcel. Email with labels arrived quickly and parcel delivered within a good time scale.
05/12/18 by anon
Paid for next day delivery but it was not delivered on time. Live chat were completely unhelpful.
05/12/18 by Kirsty Clare McNeill
Very efficient and quick !
05/12/18 by Customer
i know not exactly directly ur fault but i still dont have my parcel
05/12/18 by Dean m
Had an important question about a service needed Got a really unhelpful response , not answering my question at all Telling me to book online and use Parcel monkey Tried again no answer again no customer service would not trust a company with no customer care
05/12/18 by M Masterson
My parcel has not reached its destination yet so I do not understand why I am being sent a review request?
05/12/18 by Tracey Burton
Courier was meant to collect next day, didnt collect for 3 days.
05/12/18 by Customer
Great service, would definitely recommend.
05/12/18 by Linda
First time and you smashed my parcel never ever again
05/12/18 by nigel Ramsay
The package arrived on time. Service was as described
05/12/18 by Customer
It took a bit longer than anticipated (about 7 days) but all in all excellent service and value for money!
05/12/18 by Customer
Was so Impressed , parcel arrived before parcel sent 3 Days before. Would recommend to everyone
A massive thank you
05/12/18 by Customer HSW
Very good service. They collected my parcel the following day as promised and it arrived the following day as paid for. This service was ideal for me as I work full time and so didn’t have time to go to the post office.
05/12/18 by Customer
Good service
05/12/18 by Customer
Ok this time still waiting on 1 parcel
05/12/18 by Frampton
WORST SERVICE EVER USED. DO NOT USE UNLESS YOU WANT YOUR PARCELS LOST/NOT TRACKED/ DELIVERED TO THE RETURN ADDRESS!!!/NEVER ABLE TO SPEAK TO SOMEONE ON THE PHONE/MADE OUT TO BE A LIAR I have used ParcelMonkey three times to send parcels to my family home in France. I have experienced 100% failure on all occasions. My first experience my boxes arrived damaged and badly thrown around. The goods inside were fine as they were mainly clothes and soft items however the sheer state of the boxes it was clear they had been and led with no care and were completely battered. My second time, again sending to France, I tracked my parcel throughout and despite stayin in the entire time, my parcel was never delivered. I contacted ParcelMonkey who advised it was delivered and for me to prove otherwise. HOW do you prove that you haven’t received something?? As it states I AM NOT to contact DPD to show I hadn’t signed for anything I had to do their job for them and suggest to them that they do this. My tracking was then magically updated to say the parcel was in my loca delivery office in Bordeaux 6 Hours away from my house?? I then had to explain if the tracking was correct how can my parcel be in Pau and then less than 15 minutes later be in Bordeaux??? Clearly unreliable is not the word. After DAYS of back and fourth and we’ll over a week late I found my parcel at re local post office. My Third and final time f using this shambolic company, I sent 3 Parcels on Tuesday 27th November, collection is meant to be before 5pm and I received a message sayin between 3.21pm and 4.21pm, strangely precise?! M boxes were not collected until nearly 8pm that evening. All 3 boxes were collected and on their way. I revive confirmation my parcels had been collected an began the painful process of tracking. My first box arrived promptly, although was just left in my garden and it stated my mother in law had signed for his but that ANOTHER lie. You can imagine my confusion when there was only 1 Box? We Waited until the next day, nothing arrives and on Friday the young delivery boy gave us the second box. We explained there should be 2 Boxes. He showed us his sheet that stated this was 2 of 3 and the other is on its way. We do not have any faith in this company due to all of our experience so contacted DPD who advised it is in their system. No boxes arrive which is not uncommon in framce for a weekend. I fly home on Tuesday 4th December an can you imagine my dismay when my parcel is at home signed or by my sister the day before with a RETURNS label slapped on it and big black tape covering my address labels. I contact ParcelMonkey to advise and I am told it was collected and delivered and then that it wasn’t collected at all! BOTH LIES. As the driver did no sign anything in collection they are not helping. I have paid a considerable amount of money to ship items and they have effectively STOLEN from me as my parcel is still here. 1.why did the diver not sign on collection 2 where has my parcel been this last 7 days? I can’t trust it’s hasnt been tampered with 3. How can your system say it’s been collected one minute then not collected at all the next. When given the automated option to rebook I am then told I can’t as it’s already in the tracking system... HOW THE HELL can something be in the tracking system if ounare telling me I’m a liar and it sent been collected in the first place. I need m parcel collected ASAP and a full refund for the stress and incompetence of this disgraceful company. NOBODY USE PARCELMONKEY
05/12/18 by Emily Marshall
I booked for next day delivery and it’s been delivered only after 4 days. It’s totally unacceptable.
05/12/18 by Treasure
First time user. Couldnt have been easier for me.
04/12/18 by Mr T
Good price options and straightforward process using Parcelforce!
04/12/18 by MDavz
No nonsense. Parcel arrived promptly. Sent from The highland of Scotland Thursday afternoon arrived at the danish destination Monday.
04/12/18 by Anja Pedersen
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
